This chapter
explains one of two installation scenarios for Packaged CCE—building golden
templates for Cisco Systems contact center applications in your lab and
exporting them to the customer site.
Note |
The other scenario
is to install virtual machines directly at the customer site. If you do not
plan to create golden templates, skip this chapter and go to Chapter 3:
Direct Installation.
|
Golden templates are
master copies of contact center applications that can be reused for many
customers. Creating golden templates gives you a clonable set of the base
installation and configuration for core applications. You then import them at a
customer site and customize them for that customer.
Golden templates are
built on a source system, which is a server controlled by a partner or service
provider. Once the golden templates are built, you process the golden templates
for deployment as virtual machines (VMs) on the pair of destination
servers at the customer site.
The sequence is:
- Download the OVA files. See Open Virtualization Files
-
Create golden
templates.
-
Run the
automation process to export the golden templates to your laptop.
-
Transport the
golden template files to the customer site.
-
Run the
automation process to import the golden templates to the customer destination
servers.
- Perform post-import steps.
- Perform initial
configuration for customer use.