In the Instance
Components pane of the Components Setup dialog box click
Add.
Step 3
In the Component
Selection dialog box, click
CTI Server.
Check
Production
mode.
Check
Auto start
at system startup.
Check
Duplexed CTI
Server.
Choose
CG1 in
the CG node properties pane ID field.
Enter
1 in the
CG node properties ICM system ID field.
Click the
appropriate side.
Click
Next.
Step 4
In the Server
Component Properties dialog box, configure as follows:
For Side A,
enter
42027 in
the Client Connection Port Number field.
For Side B,
enter
43027 in
the Client Connection Port Number field.
Step 5
Click
Next.
Step 6
In the Network
Interface Properties dialog box, fill in all interface fields Then click
Next .
Step 7
Under the Check
Setup Information page, click
Next.
Step 8
In the Setup
Completed dialog box, click
Finish.
Step 9
Click
Exit Setup.
Install JTAPI
Procedure
Step 1
From the Unified CCE Call Server, launch the Unified Communications Manager in a browser
(https://{callmanager-hostname/ccmadmin})
and sign in.
Step 2
Navigate to
Application > Plugins.
Click
Find.
Step 3
Download the Cisco JTAPI 32-bit Client for Windows.
Step 4
Install the downloaded file, accepting all of the default
settings.
Step 5
At the prompt, enter the IP address for the Unified Communications Manager TFTP
Server.
Step 6
Click Finish.
Configure Media Routing Peripheral Gateway
Complete the following procedure to set up the Unified CCE Media Routing Peripheral Gateway. The MR PG is required; you must configure it.
The Media Routing Peripheral Gateway can optionally have two PIMs—the MultiChannel PIM (PIM1) and the Outbound PIM (PIM2). The Multichannel PIM can be configured for Unified WIM and Unified EIM or for SocialMiner. You can configure these PIMs if you use those features.
Click
Add in the
Instance Components pane, and from the
Component Selection dialog box choose
Peripheral Gateway.
Step 3
In the
Peripheral Gateway Properties dialog box:
Check
Production Mode.
Check
Auto start system startup.
Check
Duplexed Peripheral Gateway.
Choose
PG2 in the
PG
node Properties ID field.
Click the
appropriate side.
Under
Client Type pane, add
Media Routing to the selected types.
Click
Next.
Step 4
Enter
5001 in
the Logical Controller ID field.
Step 5
Enter
0 in the
CTI Call Wrapup Data delay field. Click
Next.
Step 6
In the
Device Management Protocol Properties dialog box, configure as follows:
On Side A Preferred:
Side A Properties panel, enter Call Router is local.
Side B Properties panel, enter Call Router is remote (WAN).
On Side B Preferred:
Side A Properties panel, enter
Call Router is remote (WAN).
Side B Properties panel, enter
Call Router is local.
For both Sides:
Accept the default in the Usable Bandwidth (kbps) field.
Enter
4 in the
Heartbeat Interval (100ms) field.
Click
Next.
Step 7
In the
Peripheral Gateway Network Interfaces dialog box, enter the Private
Interfaces and the Visible Interfaces.
Click the
QoS
button in the private interfaces section. In the PG Private Link Qos Settings,
check the check box
Enable
QoS and click
OK.
Click
the
QoS
button in the visible interfaces section. In the PG Visible Link Qos Settings,
check the check box
Enable
QoS and click
OK
.
Click Next.
Step 8
In the Check
Setup Information dialog box, click
Next.
Step 9
In the Setup
Complete dialog box, click Finish.
Step 10
Click
Exit
Setup.
Configure CTI OS
Server
Note
This procedure
is not required if the customer uses Finesse for the agent desktop.
Procedure
Step 1
Mount the CTIOS
ISO image or copy the CTIOS installer to the local drive of
Unified CCE Call
Server
.
Step 2
If a maintenance
release for CTIOS is available, copy the maintenance release to the local drive
of Unified CCE Call
Server.
Step 3
Navigate to
CTIOS Server
and run setup.exe. Click
Yes to the
warning that the SNMP service will be stopped and then restarted after the
installation completes.
Step 4
Accept the
Software License Agreement.
Step 5
Browse to the
location for the latest Maintenance Release, if any. Click
Next.
Step 6
In CTI OS
Instance dialog box, click
Add in the CTI OS Instance List pane. In the Add
CTIOS Server Instance window, enter your instance name and click
OK.
Step 7
Click
Add in the
CTI OS Server List pane. Click
OK.
Step 8
In the Enter
Desktop Drive dialog box, choose drive C. Click
OK.
Step 9
In the CTI
Server Information dialog box, enter the host name of the Call Servers and the
port for Side A (which is 42027) and the port for Side B (43027). Then click
Next.
Step 10
In the
Peripheral Identifier dialog box,
accept all defaults and Click
Next.
Step 11
In the Connect
Information dialog box,
accept all defaults and then click
Next.
Step 12
In the
Statistics Information dialog box,
accept all defaults
and then click
Next.
Step 13
In the IPCC
Silent Monitor Type dialog box, set Silent Monitor Type to
CCM
Based and click
Next.
Step 14
In the Peer
CTIOS Server dialog box, configure as follows:
Check
Duplex CTIOS Install.
If you are
configuring Side A, set the Peer CTI OS server to the hostname of Call Server
Side A. If you are configuring Side B, set the Peer CTI OS server to the
hostname of the Call Server B.
In the Port
field, enter
42028.
Step 15
Click
Finish.
Step 16
In the Cisco
CTIOS Server Security dialog box, uncheck Enable Security. Click
OK.
Step 17
In the CTI OS
Security
Setup Complete
dialog box, click
Finish.
Step 18
When prompted to
restart the computer, click
Yes. If
there is a Maintenance Release, its installation begins automatically.
Step 19
Follow all
prompts to install the Maintenance Release, if there is one.
Step 20
When the
Maintenance Release install completes, click
Finish and
follow the prompts to restart.
Step 21
Access Registry
Editor (Start > Run
> regedit).
Step 22
Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
Systems,Inc.\Ctios\CTIOS_<instance name>\CTIOS1\Server\Agent.
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