Log in as a user who has permissions to create OUs in the domain.
Step 3
In the pane on the left, expand the domain.
Step 4
Add the Cisco Root as Cisco_ICM, :
Under Cisco root, click Add.
Select the organizational unit (OU) under which you want to create the Cisco Root OU, then click OK.
Step 5
Add the facility organizational unit (OU):
In the right pane, under Facility, click Add.
Enter the name for the Facility. Then click OK.
Step 6
Add the Instance OU:
In the right pane, under Instance, click Add.
Enter the instance name and click OK.
Step 7
Click
Close.
Set up the Instance
Procedure
Step 1
Launch the
Unified CCE Web Setup.
Step 2
Sign in using as domain user having local Administrator rights.
Step 3
Click
Instance Management, and then click
Add.
Step 4
On the
Add Instance page, configure as follows:
Choose the facility and instance.
In the
Instance Number field, enter 0.
Step 5
Click Save.
Configure the Logger
Configure Logger
database and log
Procedure
Step 1
Choose
Start > All
Programs > Cisco Unified CCE Tools > ICMdba. If you see warnings, click
Yes to
dismiss them.
Step 2
Navigate to
Server >
Instance.
Step 3
Right-click
the instance name and choose
Create.
Step 4
In the
Select
Component dialog box, choose the logger you are working on ( Logger
A or Logger B). Click
OK.
Step 5
At the prompt,
"SQL Server is not configured properly. Do you want to configure it now?" Click
Yes.
Step 6
On the
Configure page, in the SQL Server Configurations pane check the defaults for
Memory (MB) and Recovery Interval. Click
OK.
Step 7
On the Stop
Server page, click
Yes to stop the services.
Step 8
In the
Select
Logger Type dialog box, choose
Enterprise. Click
OK to open the Create Database dialog box.
Step 9
Create the
Logger database and log as follows:
In the
DB
Type field, choose the Side (A or B).
In the
Storage pane, click
Add.
Click
Data
Choose the
E drive.
Enter
665600 MB in the
Size field.
Click
OK to return to the
Create Database dialog box.
Click
Add
again.
Choose the
E drive.
Enter
3072MB in the
Size field.
Click
OK to return to the
Create Database dialog box.
Step 10
In the Create
Database dialog box, click
Create.
Then click
Start.
When you see
the successful creation message, click
OK and
then
Close.
Configure Logger
component in Web Setup
Procedure
Step 1
Configure the
logger component as follows:
Return to
Unified CCE Web Setup. You might need to log in
again.
Choose
Component
Management > Loggers. Click
Add. Choose the Instance.
On the
Deployment page, click
Duplexed. Click
Next.
On the
Central Controller Connectivity page, enter the host names for Sides A and B
for the Router Private Interface and Logger Private Interface.
Click
Next.
Step 2
On the
Additional Options page:
If an
external AW-HDS-DDS exists in the deployment, check
Enable Historical/Detail Data Replication.
Check
Display Database Purge Configuration Step.
Click
Next.
Step 3
On the Data
Retention page, modify the Database Retention Configuration table:
For these
tables, set the retention period to 40.
Application_Event
Event
Network_Event
Route_Call_Detail
Route_Call_Variable
Termination_Call_Detail
Termination_Call_Variable
Set the
retention period for all other tables to 400 days.
Click
Next,
Step 4
On the Data
Purge page, configure purge for a day of the week and a time when there is low
demand on the system.
Step 5
Accept the
default Automatic Purge at Percent Full.
Step 6
Click
Next.
Step 7
Review the
Summary page, and then click
Finish.
Apply Base
Configuration
About Base
Configuration
The base configuration performs the following
functions on the system:
Creates core system objects
to support call routing and dial plan for Packaged CCE.
Creates two
Peripheral Gateways:
One Generic PG with 1 CUCM
PIM and 4 CVP PIMs
One MR PG with 2 PIMs - one
for Outbound and one for Multichannel
Sets intelligent application
defaults for the Packaged CCE deployment model:
Default Agent Desk Settings
record
Enables ECC Variables
Create configuration objects
to support CVP:
A type 10 Network VRU for
CVP along with Network VRU Labels to send calls to CVP
CVP ECC Variables
VXML_Server Network VRU
Script - GS,V microapp
Creates configuration objects
to support Multichannel Configuration:
A Network VRU for the MR PG
Application Instance for
Multichannel
Media Classes for
Multichannel
Apply Base
Configuration for Fresh Installs Only
The Base
Configuration is run
once on a
fresh installation of Packaged CCE. If you have already applied the base
configuration to Packaged CCE and are upgrading to a later release of Packaged
CCE, do not download the base configuration a second time—in this instance,
apply configuration changes manually.
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