Tasks common to Golden Template and Direct Installations
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Tasks common to Golden Template and Direct InstallationsTasks common to Golden Template and Direct Installations
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Tasks common to Golden Template and Direct Installations

Open Virtualization Files

Open Virtualization Format files define the basic structure of the VMs that are created—including the CPU, RAM, disk space, reservation for CPU, and reservation for memory.

OVA files for Packaged CCE are contained in the CCE-PAC-M1-OVA-v10x.zip file at Cisco.com.
  1. Go to http:/​/​cisco.com/​en/​US/​products/​ps12586/​tsd_​products_​support_​series_​home.html. Click Download Software. Then select Packaged Contact Center Enterprise Virtual Machine Templates.
  2. Download and extract the file and save the OVAs to your local drive.

Mount and Unmount ISO files

Upload ISO image to data store:

  1. Select the host and click Configuration. Then click Storage in the left panel.
  2. Select the datastore that will hold the ISO file.
  3. Click Browse this datastore.
  4. Click the Upload icon and select Upload file.
  5. Browse to the location on your local drive where you saved the ISO file, and upload the ISO to the datastore.

Mount the ISO image:

  1. Right-click the VM and select Edit virtual machine settings.
  2. Click Hardware and select CD|DVD Drive 1.
  3. Check Connect at power on (Device status panel upper right).
  4. Click the Datastore ISO File radio button and then click Browse.
  5. Navigate to the data store where you uploaded the file.
  6. Select the ISO.

Unmount the ISO image:

  1. Right-click the VM and select Edit virtual machine settings.
  2. Click Hardware and select CD|DVD Drive 1.
  3. Uncheck Connect at power on (Device status panel, upper right).

Create a virtual machine from the OVA

Procedure
    Step 1   Select the Host in the vSphere client.
    Step 2   Choose File > Deploy OVF Template.
    Step 3   Browse to the location on your local drive where you stored the OVA. Click Open to select the file. Click Next.
    Step 4   Click Next at the OVF Template Details page.
    Step 5   Enter the virtual machine name. It cannot contain spaces or special characters. Enter a maximum of 32 characters. Click Next.
    Step 6   On the Deployment Configuration page, use the drop-down to select the appropriate configuration. Then click Next.
    Step 7   Choose a datastore on which to deploy the new virtual machine. Then click Next.

    For each datastore, the table below describes the RAID group, the ESXi Hypervisor, and the virtual machines for the C260 server. Note that Datastores A-2 and B-2 service the Unified CCE Data Server and have separate drives for the operating system and database.

    RAID Group

    VM Datastore

    ESXi Host

    Disk Drive

    Virtual Machines

    A1-RAID5

    Datastore-A1

    8 x 300GB disks configured as A1-RAID 5

    A

    C:

    Unified CCE Call Server, Side A

    Unified CVP Server 1A

    Unified CVP 2A

    Unified Intelligence Center Server pubisher

    Unified CVP OAMP Server

    Unified Communications Manager Publisher

    Unified Communications Manager Subscriber 1

    Cisco Finesse Primary

    A2-RAID5

    Datastore-A2

    6 x 300GB disks configured as A2-RAID 5

    A

    C:

    Unified CCE Data Server, Side A operating system

         

    E:

    Unified CCE Data Server, Side A database

    A3-RAID1

    2 x 300 GB disks configured as A3 RAID 1

    		   

    Used for the VMware ESXi 5.x OS

    B1-RAID5

    Datastore-B1

    8 x 300GB disks configured as B1-RAID 5

    B

    C:

    Unified CCE Call Server, Side-B

    Unified CVP Server 1B

    Unified CVP Server 2B

    Unified Intelligence Center Server (subscriber)

    Unified Communications Manager Subscriber 2

    Unified CVP Reporting Server (optional)

    Cisco Finesse secondary

    B2-RAID5

    Datastore-B2

    6 x 300GB disks configured as B2-RAID 5

    B

    C:

    Unified CCE Data Server, Side B operating system

         

    E:

    Unified CCE Data Server, Side B database

    B3-RAID1

    2 x 300GB disks configured as B3 RAID 1

    		   

    Used for the VMware ESXi 5.x OS

    Step 8   On the Disk Format page, keep the default virtual disk format: Thick provisioned Lazy Zeroed format. Click Next.
    Step 9   Confirm that the Network Mapping page is correct for the CCE Call Server and Data Server:
    1. For the Call Server and the Data Servers:
      • Map Public to UCCE Public Network
      • Map Private to UCCEPrivate Network
    2. For all other servers, map Public to UCCE Public Network.
    Step 10   At the Successfully Completed message, click Close.

    Configure DNS server

    Procedure
      Step 1   Log in to the DNS server.
      Step 2   Click Start > Administrative Tools > DNS. This opens the DNS Manager.
      Step 3   In the Forward lookup zone, navigate to the domain name you have provided in the automation excel sheet.
      Step 4   Right-click the domain name and select New Host (A or AAAA).
      Step 5   In the New Host dialog box, enter the computer name and IP address of the VOS products. Click Add Host.

      Configure a database drive

      Procedure
        Step 1   Choose Start > All Programs > Administrative Tools > Computer Management.
        Step 2   Under Storage, click Disk Management.
        Step 3   In Initialize Disk pop up window, under Select disks. Check Disk 1 and choose MBR (Master Boot Record) under Use the following partition style for the selected disks pane. Click OK.
        Step 4   Create a new disk partition as follows: right-click Disk 1 and choose New simple volume.
        1. Retain default volume size. Click Next.
        2. Assign drive letter (E). Click Next.
        3. Choose NTFS, Default allocation unit size, and a volume label.
        4. Check the Perform a quick format option. Click Next.
        5. Click Finish.

          The format is complete when the status changes to Healthy.

        Install anti-virus software

        Install one of the supported anti-virus software products listed in the Packaged CCE Design Guide.

        Important:

        Disable automatic updates. Update anti-virus software manually.


        Tip
        To allow required access to installation program files or folders, perform file-blocking exclusions in the anti-virus product file-and-folder protection rules. To do this in McAfee VirusScan:
        • Launch the VirusScan console.
        • Right-click Access Protection and select Properties.
        • In the Anti-virus Standard Protection category, make sure that the rule Prevent IRC communication is unchecked in the Block column.
        Important:

        The firewall component of Symantec Endpoint Protection 12.1, the Network Threat Protection feature, must be disabled. If the feature remains enabled, which is the default, both sides of a duplexed router come up in simplex mode, thus blocking communication between each side of a router. This blocking impacts all deployment types.