Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAR

explained 14-1

abbreviated dial

described 39-35

access

restricting with partitions 30-2

access logs 4-5

access privileges for user groups 4-4

accounts

administrator

described 44-2

more information 44-4

overview 44-1

SQL sa 44-4

SQLSvc

described 44-3

Administrative User Base enterprise parameter 4-6

administrator

account

described 44-2

more information 44-4

overview 44-1

SQL sa account 44-4

SQLSvc account

described 44-3

tools

BAT 43-1

CAR 43-2

Cisco CallManager Serviceability 43-2

more information 43-7

overview 43-1

remote network management 43-3

admission control 5-12, 8-1

alternate routing

video 40-7

analog station interface (ASI) 35-11

analog telephony protocols

CAS 36-7

described 36-4

E&M signaling 36-6

ground- start signaling 36-5

loop-start signaling 36-5

announcements 19-5

announcements (table) 19-6

Annunciator 19-1

announcements 19-5

announcements (table) 19-6

configuration checklist (table) 19-8

dependency records 19-7

more information 19-9

overview 19-1

planning configuration 19-3

system requirements and limitations 19-4

tones 19-5

troubleshooting 19-7

understanding 19-2

application dial rules

configuration design 15-2

configuration error checking 15-3

more information 15-3

overview 15-1

application profiles 17-2

Attendant Console, Cisco CallManager

configuration 33-22

configuration checklist 33-25

dependency records 33-24

dial rules 33-23

directory 33-14

directory lookup rules 33-23

installation 33-22

interaction with Extension Mobility 33-23

more information 33-26

performance monitors 33-19

redundancy 33-17

requirements 33-20

service parameters 33-19

users 33-2

audio quality 8-1

automated alternate routing (AAR)

dial prefix matrix example (table) 14-3

example 14-3

explained 14-1

line/DN and AAR groups (table) 14-3

Automated Attendant service 17-5

auto-registration

configuration checklist (table) 12-3

described 12-1

more information 12-4

understanding 12-1

AVVID, Cisco

applications 2-3

call processing 2-3

components 2-2

infrastructure 2-4

B

balanced call processing

explained 6-6

illustrated (figure) 6-8

bandwidth

allocation of 8-1

calculations for admission control 8-5

used by Cisco CallManager 5-5

used by codec types (table) 5-6

barge

described 39-31

Basic Rate Interface (BRI) 36-8

BAT 43-1

Bulk Administration Tool (BAT) 43-1

buttons

directories button 39-39

messages button 39-39

C

call admission control 5-12

gatekeepers

components 8-10

explained 8-8

in a distributed setting (figure) 8-9

locations

explained 8-2

illustrated (figure) 8-2

more information 8-14

overview 8-1

trunks 8-8

call back

described 39-31

call control 18-3

Call Detail Records (CDR) 43-4

call detail records (CDRs)

video 40-10

called party

transformations settings 14-34

transformations settings (table) 14-35

call failure, avoiding 23-7

call forward

described 39-31

in multiple voice-mail systems 25-7

multiple voice-mail systems examples 25-8

calling party

transformations settings 14-37

transformations settings (table) 14-33, 14-38, 14-42

calling search spaces

dependency records 13-4

examples 13-3

explained 13-1

guidelines and tips 13-4

list of topics 13-1

more information 13-5

call park

described 39-32

call pickup

configuration checklist (table) 30-3

dependency records 30-2

described 39-32

guidelines and tips 30-2

more information 30-4

overview 30-1

restricting access 30-2

understanding 30-1

updating configurations 30-4

using with partitions 30-2

call preservation

explained 10-7

scenarios (table) 10-9

call processing

balanced load

explained 6-6

illustrated (figure) 6-8

by Cisco CallManager 2-3

combined with redundancy (figure) 7-5

call queuing 33-13

calls

making and receiving multiple per directory number 39-29

video 40-2

call select

described 39-33

call transfer using hookflash 25-9

call waiting

described 39-33

CAR

overview 43-2

Catalyst 4000

4224 access gateway switch 35-9

access gateway module 35-9

voice gateway modules 35-6

Catalyst 4224 Access Gateway Switch 35-9

Catalyst 6000

Cisco Communication Media Module 35-8

configuration illustrated (figure) 24-10

described 24-12

FXS analog interface module 35-8

hookflash transfer 35-7

T1/E1 line card 35-7

voice gateway modules 35-6

Catalyst DSP

more information 24-12

overview 24-1

understanding 24-1

Catalyst MTP 24-2

Catalyst switches

6000 family 24-12

CDR

described 43-4

removing records 43-6

service parameters 43-5

CDR Analysis and Reporting (CAR) 43-2

channel associated signaling (CAS) 35-2, 36-7

characters, special

configuring 14-14

described (table) 14-15

Cisco Access Analog Station Gateways, AS-2, AS-4, AS-8 35-3

Cisco Access Analog Trunk Gateways, AT-2, AT-4, AT-8 35-4

Cisco Access Digital Trunk Gateways DT-24+/DE-30+ 35-3

Cisco Architecture for Voice, Video, and Integrated Data (Cisco AVVID) 2-2

Cisco ATA 186

configuration checklist (table) 42-3

connecting to Cisco CallManager 42-2

more information 42-3

Cisco AVVID

applications 2-3

call processing 2-3

components 2-2

infrastructure 2-4

Cisco CallManager

additional documentation 1-2

bandwidth usage 5-5

becoming inactive 21-5, 23-8

benefits 1-2

call processing 2-3

CTI redundancy 41-6

described 11-2

groups

described 7-2

illustrated (figure) 7-3

groups, configuring 5-1

introduction 1-1

key features 1-2

LDAP directory 16-1

more information 1-2

redundancy 7-1

remote network management

features (table) 43-4

overview 43-3

restart conditions (table) 11-2

supported voice codecs 5-5

voice mail connectivity 25-1

Cisco CallManager Attendant Console 33-23

configuration 33-22

configuration checklist 33-25

dependency records 33-24

dial rules 33-23

directory 33-14

installation 33-22

interaction with Extension Mobility 33-23

more information 33-26

performance monitors 33-19

redundancy 33-17

requirements 33-20

service parameters 33-19

users 33-2

Cisco CallManager System Guide

conventions xxviii

organization xxvi

related documentation xxvii

Cisco CDR Insert service 11-3

Cisco Communication Media Module (CMM) 35-8

Cisco CTIManager service 11-4

Cisco CTL Provider service 11-4

Cisco Database Layer Monitor service 11-5

Cisco DPA

illustrated (figure) 28-3

integration overview 28-1

more information 28-4

Cisco Extended Functions

described 11-5

Cisco Extension Mobility service 11-7

Cisco IAD2420 Integrated Access Device 35-6

Cisco ICS 7750

ASI cards 35-11

ASI features 35-11

description

MRP cards 35-10

MRP features 35-10

Cisco Integrated Communications System (ICS) 7750, see Cisco ICS 7750

Cisco IOS Enhanced Conference Bridge 20-4

Cisco IP Manager Assistant

service 11-7

softkey templates

described 39-18

user device profile 17-4

user directory 17-4

Cisco IP Phones

12 SP+, described 39-9

30 VIP, described 39-10

7902G, described 39-7

7905G, described 39-7

7910, described 39-6

7912G, described 39-5

7914 Expansion Module, described 39-6

7920, described 39-5

7935, described 39-9

7936, described 39-8

7940, described 39-4

7960, described 39-4

7970, described 39-3

overview 39-1

Cisco IP Phone Services

configuration checklist (table) 31-5

dependency records 31-4

guidelines and tips 31-3

more information 31-6

overview 31-1

understanding 31-2

Cisco IP SoftPhone 17-6

Cisco IP telephony

configuring system 3-1

more information 2-5

overview 2-1

Cisco IP Voice Media Streaming Application service 11-8

Cisco JTAPI

using user directory 17-2

Cisco Messaging Interface (CMI) 26-3

Cisco Messaging Interface (CMI) service 11-9

Cisco MOH Audio Translator service 11-10

Cisco RIS Data Collector service 11-12

Cisco Serviceability Reporter service

described 11-12

Cisco TCD

understanding 33-16

Cisco Telephony Call Dispatcher (TCD) service 11-13

Cisco TFTP service

alternate paths 9-7

configuration checklist (table) 9-9

described 11-14

list of topics 9-1

more information 9-9

overview 9-1

understanding 9-3

Cisco Unity

configuration checklist (table) 27-4

connections with the phone system (figure) 27-3

messaging integration

description 27-2

overview 27-1

more information 27-6

system requirements 27-2

Cisco VG200 Voice Gateway 35-2

Cisco VG248 Analog Phone Gateway

configuring 35-4

description 35-4

gateway redundancy 35-20

Cisco WebDialer service

described 11-15

closest-match routing 14-12

clusters

balanced call processing

explained 6-6

illustrated (figure) 6-8

communication between 6-5

communication within 6-4

compared to groups 7-2

configuration checklist (table) 6-9

described 6-1

illustrated (figure) 6-3

list of topics 6-1

more information 6-10

overview 6-1

redundancy 6-4

CMI

described 11-9

redundancy

described 26-3

illustrated (figure) 26-4

CMLocal date/time group 5-2

codecs

bandwidth used per call (table) 5-6

G.711 5-5

G.723 5-5

G.729 5-5

GSM 5-5

supported by Cisco CallManager 5-5

video 40-3

wideband 5-5

communication

between clusters 6-5

within a cluster 6-4

communication protocols, gateway 35-12

compression of voice stream 24-4

Computer Telephony Integration (CTI) 41-1

conference

described 39-30

conference bridge

dependency records 18-8, 20-10

conference bridges

ad hoc

described 20-7

initiating 20-8

Cisco IOS configuration settings (table) 20-5, 23-4

configuration checklist (table) 20-12

meet-me

described 20-7

initiating 20-10

more information 20-13

overview 20-1

performance monitoring 20-11

troubleshooting 20-11

types in Cisco CallManager Administration 20-5

conference devices

hardware

described 20-3

MTP WS-X6608 DSP service card 20-3

NM-HDV network modules 20-3

software, described 20-4

understanding 20-2

video, described 20-4

conference list

described 39-33

conferencing

across an IP WAN 24-4

using Catalyst DSP 24-1

configuration

files for devices 10-2

settings

checklist (table) 5-15

list of topics 5-1

conventions xxviii

counters

video bridge 40-10

CTI

application failure 41-7

applications 41-2

configuration checklist (table) 41-8

controlled devices 41-4

CTIManager

described 11-4, 41-2

redundancy 41-7

dependency records 41-5

enable CTI application use check box 41-2

IP phones 41-4

list of topics 41-1

media termination points 41-3

more information 41-9

ports

described 39-10, 41-4

redundancy 7-7, 41-6

route points 41-4

D

database

monitor 11-5

publisher 6-4

redundancy 7-6

subscriber 6-4

date/time groups

CMLocal 5-2

described 5-2

DDI 14-14

configuring 14-18

explained (table) 14-18

Debug Level enterprise parameter 4-7

default settings

for devices 5-4

dependency records

Annunciator 19-7

calling search spaces 13-4

call pickup and group call pickup 30-2

Cisco CallManager Attendant Console 33-24

Cisco IP Phone Services 31-4

conference bridge 18-8, 20-10

CTI 41-5

gateways 35-18

MTP 23-9

partitions 13-4

phones

described 39-41

system-level settings 5-14

transcoders 21-6

device pools

described 5-9, 10-6

updating 5-11

devices

accessing TFTP server 9-5

associating to a user 17-3

conference

hardware 20-3

software 20-4

understanding 20-2

video 20-4

configuration files 10-2

CTI control 41-4

defaults 5-4

distributing for redundancy 7-4

firmware loads 10-3

identifying TFTP server 9-6

load descriptions (table) 10-4

MTP

characteristics 23-6

support

list of topics 10-1

more information 10-10

supported 10-1

transcoders

resetting 21-6

updating firmware loads 10-6

using Cisco TFTP 9-3

using DHCP 9-3

DHCP

and devices 9-3

dial plans

accessing gateways 35-17

dial rules

Cisco CallManager Attendant Console 33-23

digital signal processor (DSP) 24-1

digital telephony protocols

BRI 36-8

described 36-8

E1 PRI 36-9

QSIG 36-9

T1 PRI 36-8

digital trunk gateway

DT-24+/DE-30+ 35-3

directories button

configuring 39-39

directory

associating devices 17-3

Automated Attendant 17-5

Cisco CallManager using LDAP 16-1

Cisco IP Manager Assistant 17-4

configuration checklist (table) 17-9

extending enterprise directory schema 16-4

extension mobility 17-5

LDAP overview 16-1

managing user entries 16-5

migrating to enterprise directory 16-4

more information 16-5, 17-10

replication of enterprise directory 16-5

user, managing 17-1

user information 17-2

user profiles 17-2

using existing directory 16-2

directory lookup rules 33-23

directory numbers

active check box 39-28

call forward

busy trigger 39-32

no answer ring duration 39-32

call forward information display 39-31

conference 39-30

direct transfer 39-30

join 39-30

making and receiving multiple calls 39-29

managing 39-28

shared line appearance 39-25

shared line appearance restrictions 39-27

transfer 39-30

understanding shared line appearances 39-24

update directory number of all devices sharing this line check box 39-29

direct transfer

described 39-30, 39-34

discard digits instructions (DDI) 14-14

configuring 14-18

explained (table) 14-18

document

conventions xxviii

organization xxvi

documentation

related xxvii

DPA 7630/7610

functionality 28-2

illustrated (figure) 28-3

purpose 28-3

understanding 28-2

using SMDI 28-3, 28-4

DSCP marking 40-7

E

E&M signaling

delay dial 36-6

immediate start 36-6

wink start 36-6

E1 CAS 36-7

E1 Primary Rate Interface (E1 PRI) 36-9

E1 Primary Rate Interface (PRI) 35-2

Effective Access Privileges For Overlapping Functional Groups enterprise parameter 4-7

Effective Access Privileges For Overlapping User Groups enterprise parameter 4-7

Enable MultiLevelAdmin enterprise parameter 4-8

enterprise parameters

Administrative User Base 4-6

Debug Level 4-7

described 4-6, 5-12

Effective Access Privileges for overlapping functional groups 4-7

Effective Access Privileges For Overlapping User Groups 4-7

Enable MultiLevelAdmin 4-8

User Group Base 4-6

extension mobility

described 32-1

user device profile 17-5

user directory 17-5

external route plan wizard

described 14-45

generated route filters 14-46

generated route groups 14-48

generated route lists 14-48

generated route patterns 14-50

F

features

call park 29-1

call pickup

guidelines and tips 30-2

overview 30-1

Cisco IP Manager Assistant 34-1

Cisco IP Phone Services 31-1

extension mobility

overview 32-1

group call pickup 30-1

music on hold (MOH) 22-1

phone features (table) 39-16

phone login

overview 32-1

fields

requiring route patterns (table) 14-17

firmware loads

described 10-3

updating 10-6

Foreign Exchange Office (FXO) 35-2, 35-14, 36-4

Foreign Exchange Station (FXS) 35-2, 35-14, 36-5

functional groups

described 4-3

privileges for standard 4-9

standard 4-8

FXO 35-2, 35-14, 36-4

FXS 35-2, 35-14, 36-5

G

G.711 5-5

G.723 5-5

G.729 5-5

gatekeepers

and call admission control (figure) 8-9

configuration checklist (table) 8-13

configuring 8-10

configuring in Cisco CallManager 8-12, 38-2

configuring on the router 8-10

described 8-8

gateways

Catalyst 4000 Access Gateway Module 35-9

Catalyst 4224 gateway 35-9

Catalyst 6000

configuration illustrated (figure) 24-10

Catalyst 6000 FXS Analog Interface Module 35-8

Catalyst 6000 T1/E1 and Services Module 35-7

Cisco Communications Media Module 35-8

Cisco ICS 7750 35-9

Cisco IOS H.323 devices 35-12

Cisco voice gateways 35-1

communication protocols (table) 35-12

configuration checklist (table) 35-21

dependency records 35-18

failover and fallback 35-18

H.323 devices list 35-11

models (table) 35-12

more information 35-23

overview 35-1

port types (table) 35-12

related to dial plans 35-17

standalone

analog station 35-3

analog trunk 35-4

digital trunk 35-3

IAD2420 35-6

VG200 voice 35-2

VG248 analog phone 35-4

summary of voice gateways (table) 35-12

trunk interfaces

table 35-12

Global Directory

advanced user search 17-8

basic user search 17-7

displaying with directories button 39-39

LDAP 17-6

searching 17-6

ground- start signaling 36-5

group call pickup

dependency records 30-2

overview 30-1

understanding 30-1

groups, Cisco CallManager

compared to clusters 7-2

components of 7-2

configuring 5-1

illustrated (figure) 7-3

groups, date/time 5-2

GSM 5-5

H

H.323

Cisco IOS gateways 35-12

clients 39-10

gateways 35-11

IOS gateway redundancy 35-19

used in voice gateways 36-2

H.323 video 40-5

hookflash transfer 35-7

hub-and-spoke topology 8-1

hunt groups

broadcast

understanding 33-11

circular

understanding 33-9

linked 33-7

understanding 33-3

I

immediate divert

described 39-34

intercluster

voice mail 25-3

intercluster communication 6-5

internet

ecosystem 2-1

intracluster communication 6-4

introduction

to Cisco CallManager 1-1

IP Phones, Cisco

12 SP+ 39-9

30 VIP 39-10

7902G 39-7

7905G, described 39-7

7910 39-6

7912G, described 39-5

7914 Expansion Module 39-6

7920, described 39-5

7935 39-9

7936 39-8

7940 39-4

7960, described 39-4

7970, described 39-3

features

abbreviated dial 39-35

barge 39-31

call back 39-31

call forward 39-31

call park 39-32

call pickup 39-32

call select 39-33

call waiting 39-33

conference list 39-33

described 39-30

direct transfer 39-34

immediate divert 39-34

join 39-34

malicious call ID 39-34

privacy 39-31

service URL 39-34

speed dial 39-35

overview 39-1

supported models

described (table) 39-3

listed 39-2

IP Phone Services, Cisco

configuration checklist (table) 31-5

guidelines and tips 31-3

more information 31-6

overview 31-1

understanding 31-2

IP SoftPhone, Cisco

user directory 17-6

IP telephony

more information 2-5

overview 2-1

redundancy 6-4

IP telephony protocols

more information 36-15

understanding 36-1

J

join

described 39-30, 39-34

JTAPI

using user directory 17-2

L

LDAP directory

extending enterprise directory schema 16-4

managing user entries 16-5

migrating to enterprise directory 16-4

more information 16-5

overview 16-1

replication of enterprise directory 16-5

using existing directory 16-2

Lightweight Directory Access Protocol (LDAP) 16-1

load, firmware 10-3

load balancing

distributing devices 7-4

explained 6-6

illustrated (figure) 6-8

locations

and call admission control (figure) 8-2

and regions 5-8

configuration checklist (table) 8-7

described 8-2

interaction with regions 8-4

interaction with regions (figure) 8-5

used in admission control 8-1

video 40-7

login authentication 4-2

loop-start signaling 36-5

M

malicious call ID

described 39-34

media control 18-3

Media Gateway Control Protocol (MGCP) 36-2

media resource group lists

configuration checklist (table) 18-8

described 18-6

media resource groups

configuration checklist (table) 18-8

described 18-4

media resource manager

managing MTPs 23-3

using to manage transcoders 21-2

media resources

call control 18-3

described 18-2

management 18-1

media control 18-3

media resource group lists 18-6

media resource groups 18-4

media termination point control 18-4

more information 18-9

music on hold control 18-4

overview 18-1

redundancy 7-6

unicast bridge control 18-4

media termination point (MTP) 23-1

media termination point control 18-4

media termination points

CTI 41-3

messages button 39-39

message waiting

description 25-5

indication 25-5

messaging

Cisco Unity

integration description 27-2

integration overview 27-1

MGCP

described 36-2

gateway redundancy 35-18

gateways using 35-14

modules, network

NM-HDV 20-3

MOH

audio translator 11-10

described 22-1

MOH control 18-4

MTP

avoiding call failure/user alert 23-7

Cisco CallManager becomes inactive 23-8

configuration checklist (table) 23-10

dependency records 23-9

device characteristics 23-6

failover and fallback 23-8

managing with media resource manager 23-3

more information 23-11

overview 23-1

planning configuration 23-5

resetting registered devices 23-8

system requirements and limitations 23-7

transcoding services 24-2

understanding 23-2

using transcoders 21-3

MTP WS-X6608 DSP service card 20-3

multilevel administration access (MLA)

access logs 4-5

described 4-1

enterprise parameters 4-6

functional groups 4-3

key features 4-2

login authentication 4-2

more information 4-13

user group access privileges 4-4

user groups 4-3

multiservice route processor (MRP) 35-10

multisite WAN

using centralized MTP transcoding (figure) 24-5

music on hold (MOH)

described 22-1

N

network

video 40-4

network modules

NM-HDV 20-3

NM-HDV-2E1-60 20-3

NM-HDV-2T1-48 20-4

NM-HDV network modules

Cisco IOS Enhanced Conference Bridge 20-4

NM-HDV-2E1-60 20-3

NM-HDV-2T1-48 20-4

O

organization xxvi

overview

of application dial rules 15-1

of Cisco CallManager 1-1

of system configuration 3-1

P

parameters

enterprise

described 5-12

service

CDR 43-5

MaxPhonesFallBackQueueDepth 39-40

Message Waiting Lamp Policy 25-6

parameters, enterprise

Administrative User Base 4-6

Debug Level 4-7

described 4-6

Effective Access Privileges for overlapping functional groups 4-7

Effective Access Privileges For Overlapping User Groups 4-7

Enable MultiLevelAdmin 4-8

User Group Base 4-6

partitions

dependency records 13-4

examples 13-3

explained 13-1

guidelines and tips 13-4

list of topics 13-1

more information 13-5

name limitations 13-5

restricting access 30-2

using call pickup 30-2

passwords

more information 44-4

overview 44-1

performance monitoring counters

video 40-9

phone button templates

12 series, default template 39-15

30 SP+, default template 39-14

30 VIP, default template 39-14

7902, default template 39-14

7905, default template 39-14

7910, default template 39-13

7912, default template 39-13

7920, default template 39-13

7940, default template 39-13

7960, default template 39-13

7970, default template 39-13

ATA 186, default template 39-15

conference station 7935, default template 39-14

conference station 7936, default template 39-14

VGC Virtual, default template 39-15

phone login

described 32-1

phones

administration tips 39-36

associating with users 39-35

button templates

default 39-12

described 39-11

guidelines 39-15

listed by model (table) 39-13

Cisco IP Phone 12 SP+ 39-9

Cisco IP Phone 30 VIP 39-10

Cisco IP Phone 7902G 39-7

Cisco IP Phone 7905G 39-7

Cisco IP Phone 7910 39-6

Cisco IP Phone 7912G 39-5

Cisco IP Phone 7914 Expansion Module 39-6

Cisco IP Phone 7920 39-5

Cisco IP Phone 7935 39-9

Cisco IP Phone 7936 39-8

Cisco IP Phone 7940 39-4

Cisco IP Phone 7960 39-4

Cisco IP Phone 7970 39-3

Cisco IP Phone Services 31-1

configuration checklist (table) 39-42

dependency records

described 39-41

directories button 39-39

directory numbers 39-24

conference 39-30

direct transfer 39-30

join 39-30

making and receiving multiple calls 39-29

managing 39-28

shared line appearance 39-25

shared line appearance restrictions 39-27

transfer 39-30

failover and fallback 39-41

features

abbreviated dial 39-35

barge 39-31

call back 39-31

call forward 39-31

call park 39-32

call pickup 39-32

call select 39-33

call waiting 39-33

conference list 39-33

described 39-30

direct transfer 39-34

immediate divert 39-34

join 39-34

malicious call ID 39-34

privacy 39-31

service URL 39-34

speed dial 39-35

features described (table) 39-16

find all phones 39-38

messages button 39-39

methods for adding 39-23

more information 39-44

overview 39-1

search by call pickup group 39-36

search by description 39-36

search by device type 39-36

search by directory number 39-36

search by MAC address 39-36

search by wildcard 39-37

search tips 39-36

softkey templates

add application 39-19

configure softkey layout 39-20

described 39-18

supported models

described (table) 39-3

listed 39-2

wildcard search strings (table) 39-38

pilot points

understanding 33-3

PINX 36-9

PISN 36-9

ports

configuring for SMDI 26-2

CTI

described 39-10

preservation of calls

explained 10-7

scenarios (table) 10-9

privacy

described 39-31

private integrated services network (PISN) 36-9

private integrated services network exchange (PINX) 36-9

privileges

mapping for standard user groups and functional groups 4-9

standard functional groups 4-9

standard user groups 4-9

protocols

analog telephony 36-4

H.323 25-2, 36-2

MGCP 36-2

Session Initiation Protocol (SIP) 36-4

Skinny Client Control Protocol 35-4, 36-3

Skinny Gateway Protocol 35-17, 35-19

publisher of the database 6-4

Q

Q.signaling (QSIG) 36-9

QSIG 35-2, 35-14

basic call feature 36-11

call diversion (forwarding) 36-12

CallManager interface 36-14

call transfer feature 36-14

features, described 36-10

identification services 36-11

illustration of PISN 36-10

message waiting indication services 36-12

overview 36-9

Q signaling (QSIG) 35-2

QSIG trunk interface 35-2

quality of sound 8-1

R

redundancy

and distributed call processing (figure) 7-5

Cisco CallManager 41-6

Cisco VG248 35-20

CMI

described 26-3

illustrated (figure) 26-4

CTI 41-6

CTIManager 41-7

described 6-4

IOS H.323 gateways 35-19

list of topics 7-1

MGCP gateway 35-18

more information 7-7

of CTI 7-7

of media resources 7-6

of the database 7-6

support for gateways 35-18

types of 7-1

with distributed call processing 7-4

regions

and call admission control 5-8

and locations 5-8

deleting 5-9

described 5-5

example (figure) 5-8

interaction with locations 8-4

interaction with locations (figure) 8-5

modifying 5-9

used with admission control 8-4

used with admission control (figure) 8-5

video 40-7

related documentation xxvii

remote network management

features (table) 43-4

for Cisco CallManager 43-3

requirements

Cisco Unity 27-2

route filters

associated with route lists (table) 14-47

described 14-46

route groups

generated 14-48

related to dial plans 35-17

restrictions 14-6

types, example 14-7

route lists

associated route filters (table) 14-47

described 14-48

restrictions 14-6

types (table) 14-49

types, example 14-7

route patterns

closest-match routing 14-12

considerations for using 14-11

explained 14-11

fields in Cisco CallManager (table) 14-17

generated with external route plan wizard 14-50

wildcards 14-14

route plans

and Cisco Analog Access Gateways (figure) 14-11

and Cisco Digital Access Gateways (figure) 14-9

external route plan wizard

generated route filters 14-46

generated route groups 14-48

generated route lists 14-48

generated route patterns 14-50

list of topics 14-1

more information 14-51

overview 14-4

report 14-51

routing

automated alternate 14-1

S

search

by call pickup group 39-36

by description 39-36

by device type 39-36

by directory number 39-36

by MAC address 39-36

by wildcard 39-37

for all phones in the database 39-38

for phones 39-36

security

Cisco CTL Provider

described 11-4

Serviceability

and video 40-9

service parameters

CDR 43-5

MaxPhonesFallBackQueueDepth 39-40

Message Waiting Lamp Policy 25-6

services

Automated Attendant 17-5

Cisco CallManager 11-2

restart conditions (table) 11-2

Cisco CDR Insert 11-3

Cisco CTIManager 11-4

Cisco CTL Provider 11-4

Cisco Database Layer Monitor 11-5

Cisco Extended Functions 11-5

Cisco Extension Mobility 11-7

Cisco IP Manager Assistant 11-7

Cisco IP Voice Media Streaming Application 11-8

Cisco MOH Audio Translator 11-10

Cisco RIS Data Collector 11-12

Cisco Serviceability Reporter 11-12

Cisco TFTP 11-14

Cisco WebDialer 11-15

CMI 11-9

configuration 11-16

configuration checklist (table) 11-17

installation 11-16

list of topics 11-1

more information 11-17

overview 11-1

TCD 11-13

trace settings 11-16

service URL

described 39-34

Session Initiation Protocol (SIP)

understanding 37-1

settings

called party transformations

configuring 14-34

explained (table) 14-35

calling party transformations

configuring 14-37

explained (table) 14-33, 14-38, 14-42

configuring 14-14

checklist (table) 5-15

described 5-1

shared line appearance 39-24

active check box 39-28

described 39-25

restrictions 39-27

update directory number of all devices sharing this line check box 39-29

Simplified Message Desk Interface (SMDI) 25-2, 26-1

SIP

basic calls 37-4

call identification services 37-10

configuration checklist (table) 37-16

description of Cisco CallManager and SIP 37-2

DTMF Relay calls 37-6

functions and features in Cisco CallManager 37-4

more information 37-18

networking 37-1

protocol 36-4

RNDIS 37-13

service parameters 37-14

supplementary services 37-8

understanding 37-1

using MTP devices 37-3

Skinny Client Control Protocol 35-4, 36-3

Skinny Gateway Protocol 35-14, 35-17, 35-19

SMDI

configuration checklist (table) 26-6

integration requirements 26-1

migration with DPA 7630/7610 28-3, 28-4

more information 26-7

port configuration 26-2

PSTN gateway interfaces 25-2

voice mail integration 25-2, 26-1

softkey templates

call states described (table) 39-21

layout (figure) 39-22

operation 39-22

SoftPhone, Cisco IP 17-6

sound quality 8-1

special characters

configuring 14-14

described (table) 14-15

explained 14-14

speed dial

described 39-35

SQL sa account 44-4

SQLSvc account 44-3

standard functional groups 4-8

standard user group/functional group mapping (table) 4-10

standard user groups 4-8, 4-9

station gateways, AS-2, AS-4, AS-8 35-3

subscriber to the database 6-4

supported devices 10-1

system configuration

for complete IP telephony system

overview 3-1

overview checklist (table) 3-2

more information 3-6

overview 3-1

system-level configuration settings 5-1

T

T1 CAS 36-7

T1 Primary Rate Interface (PRI) 35-2

T1 Primary Rate Interface (T1 PRI) 36-8

TCD

described 11-13

templates, phone button

12 series, default 39-15

30 SP+, default 39-14

30 VIP, default 39-14

7902, default 39-14

7905, default 39-14

7910, default 39-13

7912, default 39-13

7920, default 39-13

7940, default 39-13

7960, default 39-13

7970, default 39-13

ATA 186, default 39-15

conference station 7935, default 39-14

conference station 7936, default 39-14

default 39-12

described 39-11

guidelines 39-15

listed by model (table) 39-13

VGC Virtual, default 39-15

templates, softkey

add application 39-19

configure softkey layout 39-20

described 39-18

layout (figure) 39-22

operation 39-22

TFTP

alternate paths 9-7

configuration checklist (table) 9-9

configuration files 10-2

configuring a backup or fallback server 9-8

described 11-14

list of topics 9-1

more information 9-9

overview 9-1

process overview 9-2

server

accessing 9-5

identifying 9-6

understanding 9-3

time zones 5-2

tones 19-5

tools

administrator

BAT 43-1

CAR 43-2

Cisco CallManager Serviceability 43-2

more information 43-7

overview 43-1

remote network management 43-3

Trace

settings 11-16

transcoders

configuration checklist (table) 21-7

dependency records 21-6

failover and fallback 21-5

managing with media resource manager 21-2

more information 21-8

overview 21-1

performance monitoring 21-6

resetting registered devices 21-6

troubleshooting 21-6

types in Cisco CallManager Administration 21-4

understanding 21-2

using as MTPs 21-3

transcoding

centralized MTP and conferencing services (figure) 24-5

IP-to-IP packet 24-4

IP-to-IP packet across trunks 24-5

IP-to-IP packet and voice compression 24-4

using Catalyst DSP 24-1

transfer

described 39-30

Trivial File Transfer Protocol (TFTP) 9-1

troubleshooting

Annunciator 19-7

trunk gateways, AT-2, AT-4, AT-8 35-4

trunk interfaces

BRI 36-8

E1 CAS 36-7

E1 PRI 35-2, 36-9

FXO 35-2, 36-4

FXS 35-2, 36-5

QSIG 35-2, 36-9

signaling

E&M 36-6

ground start 36-5

loop start 36-5

T1 CAS 35-2, 36-7

T1 PRI 35-2, 36-8

trunks

associated route groups 38-5

configuration 38-1

configuration checklist (table) 8-13, 38-6

configuring in Cisco CallManager 8-12, 38-2

configuring on the router 8-10

dependency records 38-5

described 8-8

gatekeeper controlled 38-2

H.225 gatekeeper controlled 38-4

intercluster gatekeeper controlled 38-4

intercluster non-gatekeeper controlled 38-4

more information 38-8

non-gatekeeper controlled 38-3

overview 38-1

SIP 38-5

U

unicast bridge control 18-4

Unity, Cisco

configuration checklist (table) 27-4

connections with the phone system (figure) 27-3

integration description 27-2

messaging integration 27-1

more information 27-6

system requirements 27-2

user alert, avoiding 23-7

user directory

associating devices 17-3

Automated Attendant 17-5

Cisco IP Manager Assistant 17-4

configuration checklist (table) 17-9

extension mobility 17-5

IP SoftPhone, Cisco 17-6

managing information 17-1

more information 17-10

user information 17-2

user profiles 17-2

User Group Base enterprise parameter 4-6

user groups

access privileges 4-4

described 4-3

privileges for standard 4-9

standard 4-8, 4-9

user profiles 17-2

V

video

alternate routing 40-7

and Serviceability 40-9

bandwidth management 40-6

bridge counters 40-10

call details records 40-10

calls 40-2

codecs 40-3

conference devices 20-4

configuration checklist (table) 40-11

DSCP marking 40-7

H.323 40-5

locations 40-7

more information 40-13

network 40-4

other configuration 40-8

performance monitoring counters 40-9

phone configuration 40-8

regions 40-7

Skinny Client Control Protocol 40-6

Skinny Client Control Protocol bridging 40-6

understanding 40-1

voice codecs

bandwidth used per call (table) 5-6

G.711 5-5

G.723 5-5

G.729 5-5

GSM 5-5

supported by Cisco CallManager 5-5

wideband 5-5

voice compression 24-4

voice gateways, see gateways

voice mail

access 25-3

call forwarding in multiple systems 25-7

call transfer 25-9

configuring messages button 39-39

connectivity to Cisco CallManager 25-1

gateway-based 25-3

interfaces 25-2

message waiting configuration 25-5

pilot numbers 25-4

profiles 25-4

SMDI

configuration checklist (table) 26-6

integration 26-1

requirements for integration 26-1

voice mail access

directly connected 25-3

gateway-based 25-3

voice mail call forwarding

intercluster trunk, example 25-9

intracluster trunk, examples 25-8

voice mail configuration

message waiting indication 25-5

message-waiting indication policy 25-6

more information 25-9

profiles 25-4

voice mail connectivity

more information 25-9

voice mail interfaces

intercluster 25-3

PSTN gateway 25-2

Skinny Protocol 25-2

voice messaging, see voice mail

voice quality 8-1

W

wideband 5-5

wildcards

described (table) 14-15

for route patterns 14-14

wildcard search strings (table) 39-38