Component Installation and Configuration Guides
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This topic provides references to installation and configuration documents for the software and hardware components that are part of the Cisco Unified Communications system family of products. This information includes component names and related documentation.

Table 1 Component Installation and Configuration Documentation 

Product Category
Product Technology
Components
Documentation Title

IP Telephony

Cisco Unified Communications Manager

•Cisco Unified Communications Manager

•Cisco Real-Time Monitoring Tool

•Music on Hold

•Cisco Security Agent (only as a standalone agent)

•Third-party Antivirus

•Installing Cisco Unified Communications Manager Opens new window

•Upgrading to Cisco Unified Communications Manager Release 6.1(1) from Cisco Unified Communications Manager Release 5.x and Release 6.x Opens new window

•Upgrading to Cisco Unified Communications Manager from Cisco Unified Communications Manager 4.x Releases Opens new window

•Cisco Unified Communications Manager Administration Guide Opens new window

•Cisco Unified Serviceability Administration Guide for Cisco Unified Communications Manager Opens new window

•Cisco Unified Communications Manager System Guide Opens new window

•Cisco Unified Communications Manager Bulk Administration Guide Opens new window

 

Cisco Unified Presence

•Cisco Unified Presence

•Installing Cisco Unified Presence Opens new window

•Cisco Unified Presence Administration Guide Opens new window

•Cisco Unified Serviceability Administration Guide for Cisco Unified Presence Opens new window

 

Cisco Unified IP Phones

•Cisco Unified IP Phones (SIP) 7941G, 7961G, 7970, 7971G

•Cisco Unified IP Phones (SCCP) 7940, 7941G, 7960, 7961G, 7970, 7971G

•Cisco Unified IP Phone 7921G (Wireless)

•Cisco 7900 Series IP Phones Install and Upgrade Guides Opens new window

•Cisco 7900 Series IP Phones End-User Guides Opens new window

•Cisco 7900 Series IP Phones Maintain and Operate Guides Opens new window

Customer Contact

Cisco Unified Intelligent Contact Management

•Cisco Unified Intelligent Contact Management Enterprise

•Cisco Unified Contact Center Enterprise

•Cisco Unified System Contact Center

•Progger (Peripheral Gateway, CallRouter, and Logger)

•Rogger (CallRouter and Logger)

•Generic Peripheral Gateway

•Cisco Unified Contact Center Gateway Enterprise

•Cisco Unified Contact Center System Gateway

•Media Routing PG

•CTI Server

•Real-Time Admin Workstation (RTAW)

•Historical Data Server

•WebView

•Cisco Unified Outbound Dialer

•Cisco Unified Mobile Agent

•Cisco Security Agent

•Windows 2003 Active Directory

•Third-party Antivirus

•Pre-installation Planning Guide for Cisco ICM Enterprise and Hosted Editions Opens new window

•Installation Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Opens new window

•ICM Configuration Guide for Cisco ICM Enterprise Edition Opens new window

•Installation Guide for Cisco ICM/IPCC Enterprise and Hosted Editions Opens new window

•Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise and Express Opens new window

•System IPCC Enterprise Installation and Configuration Guide Opens new window

•IPCC Administration Guide for Cisco IPCC Enterprise Edition Opens new window

•WebView Installation and Administration Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Opens new window

•Outbound Option Setup and Configuration Guide for Cisco ICM/IPCC Enterprise & IPCC Hosted Editions Opens new window

•Mobile Agent Guide for Cisco Unified CC Enterprise & Hosted Opens new window

•Cisco Security Agent Installation/Deployment Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Opens new window

•Hardware and System Software Specification (Bill of Materials) for Cisco ICM/Unified Contact Center Enterprise & Hosted Editions Opens new window

•Security Best Practices for ICM/Contact Center Enterprise & Hosted Editions Opens new window

•Staging Guide for Cisco ICM/Contact Center Enterprise & Hosted Editions Opens new window

 

Cisco Customer Response Solutions

•Cisco Customer Response Solutions (CRS)

•Cisco Security Agent

•Third-party Antivirus

•Getting Started with Cisco Unified IP IVR Customer Response Solutions Opens new window

•Cisco Customer Response Solutions Installation Guide Opens new window

•Cisco Customer Response Solutions Administration Guide Opens new window

•Installing Cisco Security Agent for Cisco Customer Response Solutions Opens new window

 

Cisco Unified Customer Voice Portal

•Cisco Unified Customer Voice Portal

•Unified CVP Call Servers

•Cisco Unified CVP Reporting Server

•Cisco Unified CVP Operations Console

•HTTP Media Server/Web Server

•Cisco Unified Customer Voice Portal Studio

•Nuance OSR

•Nuance OSMS

•Cisco Security Agent

•Third-party Antivirus

•Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Opens new window

•Configuration and Administration Guide for Cisco Unified Customer Voice Portal Opens new window

•Cisco Security Agent Installation/Deployment Guide for Cisco Customer Voice Portal Opens new window

•Reporting Guide for Cisco Unified Voice Portal Opens new window

 

Cisco Agent Desktop Server

•Cisco Agent Desktop Server

•Cisco Supervisor Desktop

•CAD Agent Desktop

•Cisco Security Agent (on desktop)

•Voice over IP (VoIP) Monitor Server

•Cisco CAD Installation Guide Opens new window

•Cisco Desktop Administrator User Guide Opens new window

•Cisco Supervisor Desktop User Guide Opens new window

•Cisco Agent Desktop User Guide Opens new window

 

Cisco Telephony Integration Object Server

•Cisco Telephony Integration Object Server

•Cisco Supervisor Desktop

•CTI OS Agent Desktop

•Cisco Security Agent (on desktop)

•CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Opens new window

•CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted Opens new window

•CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted Editions Opens new window

•Hardware and System Software Specification (Bill of Materials) for Cisco ICM/Unified Contact Center Enterprise & Hosted Editions Opens new window

Unified Communications Applications

Cisco Unity Connection

•Cisco Unity Connection

•Installation Guide for Cisco Unity Connection Opens new window

•Supported Hardware and Software, and Support Policies for Cisco Unity Connection Opens new window

•Cisco Communications Manager Integration Guides for Cisco Unity Connection Opens new window

•Cisco SIP Proxy Server Integration Guide for Cisco Unity Connection Opens new window

Security Management

Firewall and Appliance Services

•Cisco Catalyst 6500 Series Switch Firewall Services Module (FWSM)

•Cisco Adaptive Security Appliance (ASA) 5540 Services

•Catalyst 6500 Series Firewall Services Module Guides Opens new window

•Cisco ASA 5500 Series Adaptive Security Appliance Install and Configuration Guides Opens new window

 

CiscoWorks Management Center for Cisco Security Agent and Cisco Security Agent

•CiscoWorks Management Center for Cisco Security Agents

•Cisco Security Agents

•Installing Management Center for Cisco Security Agents Opens new window

•Using Management Center for Cisco Security Agents Opens new window

Voice Network Management

Cisco Unified Operations Manager

•Cisco Unified Operations Manager

•Quick Start Guide for Cisco Unified Operations Manager Opens new window

•Installation Guide for Cisco Unified Operations Manager Opens new window

Communications Infrastructure

Cisco 7800 Series Media Convergence Servers

•Cisco 7800 Series Media Convergence Servers

•Cisco 7800 Series Media Convergence Servers Install and Upgrade Guides Opens new window

 

Catalyst 3500 Series

•Cisco Catalyst 3550 multilayer switch

•Cisco Catalyst 3550 Series Switches Install and Upgrade Guides Opens new window

•Cisco Catalyst 3550 Series Switches Configuration Guides Opens new window

 

Catalyst 6500 Series

•Cisco Catalyst 6506, 6509

•Cisco Catalyst 6506, 6509 (MSFC)

•Cisco Catalyst 6506, 6509 (Communications Media Module)

•Cisco Catalyst 6500 Series Switches Install and Upgrade Guides Opens new window

•Cisco Catalyst 6500 Series Switches Configuration Guides Opens new window

 

Gateways/Gatekeepers

•Unified CVP, VXML Voice/data, H.323, SIP, and MGCP Gateways: Cisco 3725, 3745, 3825 and 3845

•Unified CVP, VXML voice, H.323, and PSTN Gateways: AS5400, HPX/AS5400XM

•PSTN and voice gateways: AS5850

•Cluster Gatekeeper: Cisco 3745

•RSVP Agent: Cisco 37xx and Cisco 38xx Platforms

•Cisco AS5400 Series Universal Gateways Opens new window

•Cisco AS5800 Series Universal Gateways Opens new window

•Cisco 3700 Series Multiservice Access Routers Opens new window

•Cisco 3800 Series Integrated Services Routers Opens new window

 

Routers

•Cisco 7206

•Cisco 871 router (teleworker access router)

•Loading Cisco IOS Software Quick Start Guide Opens new window

•Cisco IOS Software Releases 12.4 T Configuration Guides Opens new window

•Cisco 7206 Installation and Configuration Guide Opens new window

•Cisco 850 Series and Cisco 870 Series Access Routers Cabling and Setup Quick Start Guide Opens new window

•Cisco Easy VPN Remote Opens new window

Data Center Application Services

Cisco Content Services Switch

•Cisco 11500 Content Services Switch

•WebNS

•Cisco CSS 11000 Series Content Services Switches Install and Upgrade Guides Opens new window

•Cisco CSS 11000 Series Content Services Switches Configuration Guides Opens new window

•Cisco CSS 11000 Series Content Services Switches Maintain and Operate Guides Opens new window