Cisco Unified IP Interactive Voice Response (IVR)

資料表和產品資訊

產品停產與終止銷售通知

• Cisco Unified IP Interactive Voice Response 12.0

  • End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 12.0 20-Jul-2020

• Cisco IPIVR 10.x

  • End-of-Sale and End-of-Life Announcement for the Cisco Cisco Unified IPIVR Upgrades and Spares 02-May-2019
  • End-of-Sale and End-of-Life Announcement for the Cisco IPIVR 10.x 10-Jul-2018

• Cisco Unified Communications Software Subscription (UCSS)

  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

• Cisco Unified IP Interactive Voice Response 9.0

  • End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 9.0 16-Feb-2015

• Cisco Unified IP Interactive Voice Response 8.5

  • End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 8.5 11-Jan-2019

• Cisco Unified IP Interactive Voice Response 8.0

  • End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 8.0 14-Jan-2019

• Cisco Unified IP Interactive Voice Response 7.0

  • End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 7.0 25-Oct-2010

• Cisco Unified IP Interactive Voice Response 6.0

  • End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 6.0 25-Oct-2010

• Cisco Unified IP Interactive Voice Response 5.0

  • End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 5.0 16-Mar-2009

• Cisco Unified IP Interactive Voice Response 4.5

  • EOS/EOL for the Cisco Unified IP Interactive Voice Response (IP IVR) 4.5 13-Nov-2007

• Cisco Unified IP Interactive Voice Response 4.1

  • EoS/EoL for the Cisco Unified IP Interactive Voice Response (IP IVR) 4.1 03-Dec-2007

• Cisco Unified IP Interactive Voice Response 4.0

  • EOS/EOL for the Cisco Unified IP Interactive Voice Response (IP IVR) 4.0 08-Nov-2007

• Cisco Unified IP IVR 3.5 and Unified IP Queue Manager 3.5

  • EoS / EoL for Cisco Unified IP IVR 3.5 and Unified IP Queue Manager 3.5 20-Aug-2007

• Cisco Unified IP IVR 3.0, 3.1 and IP Queue Manager 3.0, 3.1

  • EoS and EoL for Cisco Unified IP IVR 3.0, 3.1 and IP Queue Manager 3.0, 3.1 15-Mar-2007

• ASR and Nuance TTS for IP IVR and IPCC Express

  • EoL/EoS for ASR and Nuance TTS for IP IVR and IPCC Express 15-Mar-2006

• Cisco Customer Response Applications (CRA) 2.2(X)-based Applications

  • EoS/EoL for Cisco Customer Response Applications (CRA) 2.2(X)-based Applications 10-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021

資料表

• Cisco Unified IP Interactive Voice Response Data Sheet 07-Aug-2017
• Cisco Unified IP Interactive Voice Response 8.0 15-Jan-2016
• Cisco Unified IP Interactive Voice Response 7.0 15-Jan-2016
• Cisco Unified IP Interactive Voice Response 8.5 Data Sheet 14-Jan-2016
• Cisco Unified IP Interactive Voice Response 9.0 Data Sheet 10-Aug-2014

資安公告

安全建議、回應和注意事項

• Cisco Unified Customer Voice Portal Information Disclosure Vulnerability 01-Jul-2020
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011

欄位聲明

• Applicable to Multiple Releases

  • Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended 27-Aug-2021
  • Field Notice: FN - 70182 - Unified Contact Center Express Database Primaryship Changes After Connection Pool Runs Out of Connections to DataSource - Software Upgrade Recommended 26-Jun-2020
  • Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018
  • Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017

• Cisco 整合 IP 互動語音回應 (IVR) 12.5(1)

  • Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended 08-Jun-2022

• Cisco 整合 IP 互動語音回應 (IVR) 11.6(2)

  • Field Notice: FN - 72236 - Unified Contact Center Express (UCCX) Release 11.6.2 ES07 Is Not a Cumulative Release - Software Upgrade Recommended 22-Mar-2022

• Cisco 整合 IP 互動語音回應 (IVR) 11.0(1)

  • Field Notice: FN - 64240 - Unified Contact Center Express (UCCX) LiveData Stabilization Enhancements - Software Upgrade Recommended 13-Oct-2017

• Cisco 整合 IP 互動語音回應 (IVR) 10.6(1)

  • Field Notice: FN - 70090 - Service Interruption on IP IVR/UCCX 10.6(1)SU3 When Integrated with Any Supported Version of ICM - Software Upgrade Recommended 20-Dec-2017

• Cisco 整合 IP 互動語音回應 (IVR) 10.0(1)

  • Field Notice: FN - 64118 - Unified Contact Center Express (UCCX) 9.0 Engine Remains in Shutdown - Workaround Provided 19-May-2016
• Field Notice: Upgrade recommended for Cisco Emergency Responder to 1.1(3) to mitigate security issue 17-Jul-2003

設定

配置示例和技術筆記

• 含IVR的VoIP 17-Jan-2007

疑難排解

Support FAQ

• IPCC Express IP/IVR常見問題解答 14-Dec-2011

疑難排解技術筆記

• 對由於音訊檔案缺失而導致的靜默呼叫進行故障排除 19-Aug-2022
• IP IVR負載平衡 — 到VRU節點的轉換路由 22-Oct-2018
• IP IVR無法路由來自ICM的呼叫 — 指令碼名稱問題 08-Apr-2014
• IVR轉換路由的建議跟蹤級別 03-Oct-2008
• 設定、檢視和收集Cisco IPCC Express跟蹤 30-Nov-2005