思科企業版聊天與電子郵件

資安公告

安全建議、回應和注意事項

• Cisco Enterprise Chat and Email Lite Agent File Upload Vulnerability 06-May-2026
• Cisco Enterprise Chat and Email Stored Cross-Site Scripting Vulnerability 02-Jul-2025
• Cisco Enterprise Chat and Email Denial of Service Vulnerability 02-Apr-2025
• Cisco Enterprise Chat and Email Denial of Service Vulnerability 06-Nov-2024
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability 03-Apr-2024
• HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023 21-Dec-2023
• Cisco Enterprise Chat and Email Stored Cross-Site Scripting Vulnerability 21-Jun-2022
• Cisco Enterprise Chat and Email Vulnerabilities 12-Jan-2022
• Cisco Enterprise Chat and Email Attachment Download Vulnerability 19-Jun-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability 05-Jun-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerabilities 06-Mar-2019

欄位聲明

• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020
• Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended 04-Feb-2020

參考

技術參考

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email Data Dictionary, Release 15.0(1) 07-May-2025 (PDF - 1 MB)

設計

設計指南

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email Design Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 1 MB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Design Guide, Release 12.6(1) (For UCCE and PCCE) 22-Nov-2024 (PDF - 1 MB)

• 思科企業版聊天與電子郵件 12.5(1)

  • Enterprise Chat and Email Design Guide, Release 12.5(1) (For UCCE and PCCE) 05-Apr-2023 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.5(1) (For UCCE and PCCE) 22-Jan-2020 (PDF - 390 KB)

安裝與升級

安裝和升級技術筆記

• 為ECE配置pfSense社群負載平衡器 24-Feb-2024

安裝和升級指南

• Cisco Enterprise Chat and Email 15.0(1)

  • System Requirements for Enterprise Chat and Email, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 389 KB)
  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 15.0(1) 06-May-2025 (PDF - 8 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 15.0(1) 06-May-2025 (PDF - 8 MB)
  • Enterprise Chat and Email Upgrade Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 3 MB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.6(1) 11-Oct-2024 (PDF - 3 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.6(1) 11-Oct-2024 (PDF - 3 MB)
  • Enterprise Chat and Email Upgrade Guide, Release 12.6(1) (For UCCE and PCCE) 22-Nov-2023 (PDF - 5 MB)

• 思科企業版聊天與電子郵件 12.5(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.5(1) 03-Apr-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.5(1) 03-Apr-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 12.5(1) 06-Feb-2020 (PDF - 570 KB)
  • Enterprise Chat and Email Upgrade Guide for Unified Contact Center Enterprise, Release 12.5(1) 06-Feb-2020 (PDF - 569 KB)

設定

編程指南

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 15.0(1) (For UCCE and PCCE) 07-May-2025 (PDF - 819 KB)
  • Enterprise Chat and Email Chat and Callback Javascript SDK Developer’s Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 625 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 484 KB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Chat and Callback Javascript SDK Developer’s Guide, Release 12.6(1) (For UCCE and PCCE) 21-Mar-2023 (PDF - 628 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.6(1) (For UCCE and PCCE) 31-Oct-2022 (PDF - 484 KB)

• 思科企業版聊天與電子郵件 12.5(1)

  • Enterprise Chat and Email Design Guide, Release 12.5(1) (For UCCE and PCCE) 19-Apr-2023 (PDF - 813 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.5(1) 22-Jan-2020 (PDF - 485 KB)
  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 12.5(1) (For UCCE and PCCE) 22-Jan-2020 (PDF - 587 KB)

配置示例和技術筆記

• Applicable to Multiple Releases

  • 使用Office 365排除ECE OAUTH2身份驗證故障 13-Dec-2022

• Cisco Enterprise Chat and Email 12.6(1)

  • 在ECE中配置代理和分割槽管理的SSO並對其進行故障排除 14-Feb-2024
• 為ECE聊天配置自定義聊天變數 25-Jul-2019
• 企業聊天和電子郵件 — 聊天工作流程的外圍網關日誌分析故障排除 19-Jul-2019
• 配置企業版聊天與電子郵件(ECE)快速連結和響應 06-Dec-2018

維護與營運

終端用戶指南

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email User Guide for Agents and Supervisors, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Browser Settings Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 666 KB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email User Guide for Agents and Supervisors, Release 12.6(1) (For UCCE and PCCE) 08-Apr-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.6(1) ES8 (For UCCE and PCCE) 30-May-2024 (PDF - 674 KB)

• 思科企業版聊天與電子郵件 12.5(1)

  • Enterprise Chat and Email Agent’s User Guide, Release 12.5(1) (For UCCE and PCCE) 26-Oct-2022 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 12.5(1) (For UCCE and PCCE) 30-Mar-2022 (PDF - 666 KB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.5(1) (For UCCE) 22-Jan-2020 (PDF - 579 KB)

維護和運作技術筆記

• 使用SQL 2014標準版安裝排除ECE SQL CPU峰值問題 07-Feb-2020

維護和運作指南

• Data Lookup Utility Guide For Enterprise Chat and Email 07-May-2025 (PDF - 990 KB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 15.0(1) (For UCCE and PCCE) 07-May-2025 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to the Reports Console, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 5 MB)
• Enterprise Chat and Email Administrator's Guide to Email and Routing, Release 15.0(1) (For UCCE and PCCE) 05-May-2025 (PDF - 3 MB)
• Data Lookup Utility Guide For Enterprise Chat and Email 08-Apr-2025 (PDF - 995 KB)
• Enterprise Chat and Email Administrator's Guide to Email and Routing, Release 12.6(1) (For UCCE and PCCE) 27-Jan-2025 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.6(1) (For UCCE and PCCE) 27-Jan-2025 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.6(1) (For UCCE and PCCE) 27-Jan-2025 (PDF - 4 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.5(1) (For UCCE) 19-Nov-2024 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.5(1) (For UCCE) 05-Jan-2023 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Email Resources, Release 12.5(1) ES3 (For PCCE) 26-Oct-2022 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Email Resources, Release 12.5(1) ES3 (For UCCE) 26-Oct-2022 (PDF - 757 KB)
• Enterprise Chat and Email Administrator’s Guide to the Reports Console, Release 12.6(1) (For UCCE and PCCE) 11-May-2021 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to the Reports Console, Release 12.5(1) ES1 17-Jul-2020 (PDF - 1 MB)

疑難排解

疑難排解技術筆記

• Applicable to Multiple Releases

  • 將ECE與PCCE整合到12.0及更高版本中 30-Jul-2020

• Cisco Enterprise Chat and Email 12.6(1)

  • 配置ECE警報工作流以重新處理異常隊列活動 27-Jan-2025
• 對ECE中預設異常隊列中的電子郵件進行故障排除 12-Aug-2024
• 對Cisco ECE自定義報頭問題進行故障排除 23-Oct-2020
• 配置Java For Email and Chat(ECE)工作流錯誤 21-Oct-2020
• ECE 400-Agent HA配置的初始安裝 14-Aug-2020
• 排除PCCE 12.x SPOG未呈現ECE小工具故障 24-Jul-2020
• 訪問ECE Web Config中的Entry Point資料夾時排除HTTP錯誤代碼500故障 22-Jul-2020
• 排除ECE路由聊天至座席故障 19-Jul-2020
• 對企業聊天和電子郵件中的IIS Web伺服器配置進行故障排除 09-Mar-2020
• 對企業聊天和電子郵件中的座席登入和可用性進行故障排除 09-Mar-2020
• 排除ECE從11.5升級到11.6的故障 21-Oct-2019

文件

手冊

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022