思科统一联络中心快捷版 11.6(2)

产品手册

最近的内容

• Cisco Webex Workforce Optimization Data Sheet 29-Jun-2023
• Cisco Collaboration Flex Plan Contact Center Data Sheet 14-May-2021
• Cisco Unified Contact Center Express 12.0(1) Data Sheet 24-Aug-2019
• Cisco Unified Contact Center Express Premium 4.5 14-Jan-2019
• Cisco Unified Contact Center Express 8.0 14-Jan-2019
• Cisco Agent Desktop for Cisco Unified Contact Center Express 7.0 14-Jan-2019
• Cisco IPCC Express Features and Specifications 4.0 14-Jan-2019
• Cisco Unified Contact Center Express 7.0 11-Jan-2019
• Cisco IPCC Express - Premium 4.0 11-Jan-2019
• Cisco Agent Desktop for Cisco Unified Contact Center Express 5.0 11-Jan-2019
• Cisco Unified Contact Center Express 5.0 11-Jan-2019
• Cisco Unified Contact Center Express 8.5 11-Jan-2019
• Cisco Unified Contact Center Express Standard 4.5 11-Jan-2019
• Cisco IPCC Express - Standard 4.0 11-Jan-2019
• Cisco Unified Contact Center Express 6.0 10-Jan-2019

生命周期终止和销售终止通知

最近的内容

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center 20-Sep-2023
• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades 30-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 30-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization 01-Jul-2020
• End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles 02-May-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0 14-Jan-2019
• EoS and EoL Announcement for the Cisco IPCC Express Edition 3.1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0 11-Jan-2019

问题信息通告（Field Notice）

思科统一联络中心快捷版 11.6(2)

• Field Notice: FN - 72236 - Unified Contact Center Express (UCCX) Release 11.6.2 ES07 Is Not a Cumulative Release - Software Upgrade Recommended 22-Mar-2022
• Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended 27-Aug-2021
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020

安全公告、响应和通知

最近的内容

• Cisco Unified Communications Products Remote Code Execution Vulnerability 24-Jan-2024
• Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability 16-Aug-2023
• Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability 05-Apr-2023
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 16-Jun-2021
• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 07-Apr-2021
• Cisco Unified Contact Center Express Improper API Authorization Vulnerability 03-Jun-2020
• Cisco Unified Contact Center Express Remote Code Execution Vulnerability 20-May-2020
• Cisco Unified Contact Center Express Privilege Escalation Vulnerability 04-May-2020
• Cisco Unified Contact Center Express HTTP Response Splitting Vulnerability 02-Oct-2019
• Cisco Unified Contact Center Express Request Processing Server-Side Request Forgery Vulnerability 04-Sep-2019
• Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability 21-Aug-2019

兼容性信息

思科统一联络中心快捷版 11.6(2)

• Unified CCX Software Compatibility Matrix for 11.6(2) 02-Sep-2020

版本说明

思科统一联络中心快捷版 11.6(2)

• Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

文档目录

思科统一联络中心快捷版 11.6(2)

• Cisco Unified Contact Center Express Documentation Guide, Release 11.6(2) 21-May-2020

许可信息

• Open Source Used In Cisco Finesse, Release 10.6(1) 15-Dec-2014 (PDF - 2 MB)
• Open Source Used In Cisco Unified Contact Center Express 12.0(1) 23-Jun-2019 (PDF - 14 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.6(1) 14-Aug-2017 (PDF - 13 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.5(1) 22-Aug-2016 (PDF - 16 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.0(1) 07-Sep-2015 (PDF - 25 MB)
• Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1) 15-Dec-2014 (PDF - 4 MB)
• Open Source Used In Unified Contact Center Express, Release 10.5(1) 27-May-2020 (PDF - 6 MB)
• Open Source Used In Unified Contact Center Express, Release 10.0(1) 27-May-2020 (PDF - 6 MB)

技术参考

思科统一联络中心快捷版 11.6(2)

• Cisco Unified Contact Center Express Bandwidth Calculator, Release 11.6(2) 27-Aug-2018 (XLSX - 91 KB)
• Cisco Unified Contact Center Express Database Schema Guide, Release 11.6(2) 24-Jul-2018
• Cisco Unified Contact Center Express Report Developer Guide, Release 11.6(2) 23-Aug-2018

设计指南

思科统一联络中心快捷版 11.6(2)

• Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(2) 08-Aug-2018

设计技术说明

• 根据抽取XML文件数据步骤抽取XML文件数据 26-Jan-2005

安装和升级指南

思科统一联络中心快捷版 11.6(2)

• Cisco Unified Contact Center Express Install and Upgrade Guide, Release 11.6(2) 31-Jul-2018

安装和升级技术说明

• 在Microsoft Windows XP SP2中使用Cisco CRS客户端 01-Aug-2007
• 在开始时IPCC Express CRA编辑器显示空白的调色板 23-Aug-2006

配置示例和技术说明

最近的内容

• 为基于UCCX代理的呼出拨号程序配置渐进式 18-Oct-2023
• 使用第三方小工具在Cisco Finesse中配置CUIC历史报告小工具 21-Sep-2023
• 配置Unified Contact Center Express日历管理 01-Aug-2022
• 配置CUIC报告默认视图和阈值 24-May-2022
• 配置UCCX智能许可 — 直接模式 25-Mar-2022
• 在UCCX上配置代理的共享扩展 02-Nov-2021
• Webex体验管理与Contact Center Express集成 30-Jun-2020
• 为UCCX配置扩展和连接功能 20-May-2020
• 在UCCX中为回叫功能配置自定义脚本 20-Feb-2020
• 在所有VOS工具型号的改进的信息包获取 25-Jul-2018
• 在思科统一联系中心快捷版(UCCX)11.0(1)或更高版本上配置呼叫后处理 13-Jun-2018
• 与Okta身份供应商的联系中心SSO 07-Nov-2017
• 安装并且配置F5身份供应商(IdP) Cisco身份服务的(ID)对enable (event) SSO 24-Oct-2017
• 安装并且配置口令身份供应商(IdP) Cisco身份服务的(ID)对enable (event) SSO 13-Aug-2017
• Install and Configure the PingFederate Identity Provider for Cisco Identity Service to enable SSO 13-Aug-2017

配置指南

思科统一联络中心快捷版 11.6(2)

• Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

功能指南

思科统一联络中心快捷版 11.6(2)

• Cisco Unified Contact Center Express Features Guide, Release 11.6(2) 01-Jun-2020

最终用户指南

思科统一联络中心快捷版 11.6(2)

• Cisco Unified Contact Center Express Reporting Guide, Release 11.6(2) 26-Mar-2019
• Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.6(2) 02-May-2019
• Cisco Unified Contact Center Express Report User Guide, Release 11.6(2) 10-Jun-2019

维护和操作指南

思科统一联络中心快捷版 11.6(2)

• Cisco Unified Communications Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 11.6(2) 23-Aug-2018
• Cisco Unified Contact Center Express Administration and Operations Guide, Release 11.6(2) 29-Apr-2020

维护和操作技术说明

• UCCX 8.0:如何激活TAPS的法语提示 11-Jul-2011

Support FAQ

• Cisco Agent Desktop能否共存与在微软视窗OS的Novell NetWare客户端？ 14-Mar-2006
• Cisco CRA管理员是否允许用户访问多个信息库？ 19-Oct-2005
• IPCC Express IP/IVR 常见问题 14-Dec-2011
• IPCC Express 历史报告的常见问题 03-Aug-2010
• IPCC Express如何与Extension Mobility一起使用 31-Aug-2006
• 什么平均的通话期限和平均值等待期限平均值的编号在Cisco IP ICD统计数据的？ 18-Oct-2005
• 在呼叫无应答以后将代理状态更改成“Ready” 29-Nov-2007
• 如何下载Cisco IPCC Express版本3.0 (3) ？ 19-Oct-2005
• 如何能增加环的数量到Agent Desktop ？ 30-Jan-2006
• 如何设置企业数据屏幕弹出？ 02-May-2008
• 排除上下文不显示服务的小配件故障寄存器按钮 13-Sep-2017
• 更改在Cisco IP ICD服务器的本地管理员密码引起应用程序的问题？ 19-Oct-2005
• 更改在IP IVR服务器的本地管理员密码 20-Jul-2006
• 移动Supervisor支持常见问题 21-Jul-2009

故障排除技术说明

最近的内容

• UCCX备份失败故障排除，并显示错误消息 06-Feb-2024
• 了解Finesse的WebSocket连接 01-Feb-2024
• 了解UCCX中的JTAPI体系结构和呼叫流程 01-Feb-2024
• 排除CXToCUICEngineSyncFailed警报问题 01-Aug-2022
• 排除CM电话子系统和应用管理器服务部分服务问题 01-Aug-2022
• 使用CLI收集Unified Contact Center Express日志 14-Jul-2022
• 排除Finesse自定义或新小工具问题 24-May-2022
• 排除Unified Contact Center Express解决方案中的Apache Log4j漏洞 24-Dec-2021
• Informix高CPU利用率 27-Aug-2020
• Finesse第三方客户端与SSO集成 11-Jun-2020
• 了解确定UCCX故障切换场景中主机的算法 18-May-2020
• 当配置CRS时的"Error While Handling The Input Request"错误消息 08-Jan-2020
• 如何使用UCCX上的获取会话信息步骤收集IVR呼叫上的帐号 17-Jul-2019
• 对CA签名服务器上托管的小工具的Finesse错误“SSLPeerUnverifiedException”进行故障排除 15-Jul-2019
• 为Finesse桌面和FIPPA配置UCCX自定义呼叫变量布局 25-Mar-2019