思科统一联络中心快捷版 11.5(1)
产品概述
| 系列 | 思科统一联络中心快捷版 |
|---|---|
| 概述 | 产品概述 |
|
此产品已停售，但是思科可以为此产品提供支持。
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| 状态 |
不可订购
EOL 详细信息
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|---|---|
| 发布日期 | 08-AUG-2016 |
| 销售终止日期 | 23-APR-2021 详细信息 |
| 支持终止日期 | 30-APR-2024 详细信息 |
反馈-
主要搜索结果
主要信息
查看此文档的客户还查看了以下内容
最新安全公告
- 16-Jun-2021
- 25-May-2021
- 25-May-2021
- 07-Apr-2021
- 26-Jun-2020
- 03-Jun-2020
- 20-May-2020
- 04-May-2020
- 04-Feb-2020
- 02-Oct-2019
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产品手册和产品信息
产品手册
最近的内容
- Cisco Collaboration Flex Plan Contact Center Data Sheet
- Cisco Webex Workforce Optimization Data Sheet
- Cisco Unified Contact Center Express 12.0(1) Data Sheet
- Cisco Unified Contact Center Express Premium 4.5
- Cisco Unified Contact Center Express 8.0
- Cisco Agent Desktop for Cisco Unified Contact Center Express 7.0
- Cisco IPCC Express Features and Specifications 4.0
- Cisco IPCC Express - Standard 4.0
- Cisco Unified Contact Center Express 7.0
- Cisco IPCC Express - Premium 4.0
- Cisco Agent Desktop for Cisco Unified Contact Center Express 5.0
- Cisco Unified Contact Center Express 5.0
- Cisco Unified Contact Center Express 8.5
- Cisco Unified Contact Center Express Standard 4.5
- Cisco Unified Contact Center Express 6.0
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生命周期终止和销售终止通知
最近的内容
- Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 12.0 for Unified Contact Center Express
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Express
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Workforce Optimization
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Express 12.0
- End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization
- End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles
查看此类型的所有文档
-
安全公告
问题信息通告（Field Notice）
-
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70182 - Unified Contact Center Express Database Primaryship Changes After Connection Pool Runs Out of Connections to DataSource - Software Upgrade Recommended
- Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended
思科统一联络中心快捷版 11.5(1)
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
- Field Notice: FN - 62953 - Unified Contact Center Express (CCX) Will Not Start After Cisco Security Agent (CSA) is Installed on HP MCS with OS 2003
- Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX)
- Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers
- Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express
安全公告、响应和通知
最近的内容
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Open Redirect Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerabilities
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Contact Center Express Improper API Authorization Vulnerability
- Cisco Unified Contact Center Express Remote Code Execution Vulnerability
- Cisco Unified Contact Center Express Privilege Escalation Vulnerability
- Cisco Unified Contact Center Express HTTP Response Splitting Vulnerability
- Cisco Unified Contact Center Express Request Processing Server-Side Request Forgery Vulnerability
- Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Remote File Injection Vulnerability
- Cisco Unified Intelligence Center Software Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in Cisco Unified Contact Center Express
- Cisco Voice Operating System-Based Products Unauthorized Access Vulnerability
- Cisco Unified Contact Center Express Cross-Site Scripting Vulnerability
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版本和兼容性
版本说明
- Release Notes for Unified Contact Center Express Solution, Release 11.5(1)SU1
思科统一联络中心快捷版 11.5(1)
参考
文档目录
-
- Cisco Unified Contact Center Express Documentation Guide, Release 11.5(1)
思科统一联络中心快捷版 11.5(1)
许可信息
- Open Source Used In Cisco Finesse, Release 10.6(1) (PDF - 2 MB)
- Open Source Used In Cisco Unified Contact Center Express 12.0(1) (PDF - 14 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.6(1) (PDF - 13 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.5(1) (PDF - 16 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.0(1) (PDF - 25 MB)
- Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1) (PDF - 4 MB)
- Open Source Used In Unified Contact Center Express, Release 10.5(1) (PDF - 6 MB)
- Open Source Used In Unified Contact Center Express, Release 10.0(1) (PDF - 6 MB)
- 如何移动UCCX传统许可证
技术参考
- Cisco Unified CCX Database Schema Guide, Release 11.5(1) (PDF - 2 MB)
- Cisco Unified Contact Center Express Report Developer Guide, Release 11.5(1)
思科统一联络中心快捷版 11.5(1)
设计
设计技术说明
安装和升级
安装和升级技术说明
配置
配置示例和技术说明
最近的内容
- 配置CUIC报告默认视图和阈值
- 配置UCCX智能许可 — 直接模式
- 在UCCX上配置代理的共享扩展
- 了解Unified Contact Center Express(UCCX)中的智能许可
- 为思科身份服务配置身份提供程序以启用SSO
- Webex体验管理与Contact Center Express集成
- 为UCCX配置扩展和连接功能
- 在UCCX中为回叫功能配置自定义脚本
- UCCX解决方案证书管理指南
- 在所有VOS工具型号的改进的信息包获取
- 在思科统一联系中心快捷版(UCCX)11.0(1)或更高版本上配置呼叫后处理
- 与Okta身份供应商的联系中心SSO
- 安装并且配置F5身份供应商(IdP) Cisco身份服务的(ID)对enable (event) SSO
- 安装并且配置口令身份供应商(IdP) Cisco身份服务的(ID)对enable (event) SSO
- Install and Configure the PingFederate Identity Provider for Cisco Identity Service to enable SSO
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配置指南
维护和运行
最终用户指南
-
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.5(1)
- Cisco Unified CCX Report Description Guide, Release 11.5(1)
- Cisco Unified Contact Center Express Historical Reporting Guide, Release 11.5(1)
- Cisco Unified Contact Center Express Report User Guide, Release 11.5(1)
思科统一联络中心快捷版 11.5(1)
维护和操作指南
- Cisco Unified Communications Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 11.5(1)
- Cisco Unified Contact Center Express Administration Guide, Release 11.5(1)
- Cisco Unified Contact Center Express Operations Guide, Release 11.5(1)
- Release Notes for Cisco Unified Contact Center Express Solution, Release 11.5(1)
思科统一联络中心快捷版 11.5(1)
维护和操作技术说明
故障排除
Support FAQ
- Cisco Agent Desktop能否共存与在微软视窗OS的Novell NetWare客户端？
- Cisco CRA管理员是否允许用户访问多个信息库？
- IPCC Express IP/IVR 常见问题
- IPCC Express 历史报告的常见问题
- IPCC Express如何与Extension Mobility一起使用
- 什么平均的通话期限和平均值等待期限平均值的编号在Cisco IP ICD统计数据的？
- 在呼叫无应答以后将代理状态更改成“Ready”
- 如何下载Cisco IPCC Express版本3.0 (3) ？
- 如何能增加环的数量到Agent Desktop ？
- 如何设置企业数据屏幕弹出？
- 排除上下文不显示服务的小配件故障寄存器按钮
- 更改在Cisco IP ICD服务器的本地管理员密码引起应用程序的问题？
- 更改在IP IVR服务器的本地管理员密码
- 移动Supervisor支持常见问题
故障排除技术说明
最近的内容
- 使用CLI收集Unified Contact Center Express日志
- 排除UCCX代理登录问题
- 排除Finesse自定义或新小工具问题
- 排除Unified Contact Center Express解决方案中的Apache Log4j漏洞
- 排除常见UCCX Finesse和CUIC问题
- 了解Finesse BOSH实施并排除Finesse Agent Desktop在线状态断开问题
- Informix高CPU利用率
- Finesse第三方客户端与SSO集成
- 了解确定UCCX故障切换场景中主机的算法
- 当配置CRS时的"Error While Handling The Input Request"错误消息
- 如何使用UCCX上的获取会话信息步骤收集IVR呼叫上的帐号
- 排除Finesse错误"SSLPeerUnverifiedException"；故障适用于托管于CA签名服务器的小工具
- 为Finesse桌面和FIPPA配置UCCX自定义呼叫变量布局
- UCCX &SocialMiner:Facebook Messenger集成和帖子聊天评分日志分析
- UCCX &SocialMiner:气泡聊天和后聊评分日志分析
查看此类型的所有文档
资料
白皮书
-
- Work-from-Home Solution Deployment Guide White Paper
Unified Communications
本地化文档
最终用户指南译本
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