Learning
Enabling end-user success through training and education.
Consultants
Consultants provides business and technology consulting capabilities well before the systems integration phase.
Digital solutions integrators
DSIs are niche consulting companies with specialized focus on workflows for industries/critical business processes. They specialize in making digital business transformation a reality. They help integrate digital capabilities across all business operations and are experts at driving those conversations with customers in new buying centers and line-of-business.
Global industry partners
GIPs lead Cisco’s market penetration into industry verticals through their RTM by integrating Cisco technologies into their operational technology solution platforms.
Independent hardware vendors
IHVs specialize in hardware-based solutions. The hardware might be combined with Cisco platforms to provide customers with integrated systems or appliance stack. Typically, this is a meet-in-the-channel model.
Independent software vendors
ISVs specialize in developing and selling software solutions. The software might be integrated with Cisco platforms to enable more capabilities for customers, or it could be that Cisco features are part of the ISV application modernization and re-architecting roadmap. Some ISVs are on the Cisco GPL, but most meet in the channel.
IT resellers
IT resellers partner with a resale contract agreement with Cisco to resell Cisco technology and services.
Service providers
SPs specialize in large-scale deployment of communications and technology solutions built on Cisco platforms.
Systems integrators
SIs create complex information systems that may include designing or building a customized architecture or application, integrating it with new or existing hardware, packaged and custom software, and communications.
Cisco portfolio for government: What can we help you solve today?
- Government operations and administration
- Justice and public safety
- Smart city infrastructure
- Public health and social services
- Explore the use cases
- Explore the architectures
- __________
-
Government operations and administration
-
Justice and public safety
-
Smart city infrastructure
-
Public health and social services
Secure remote worker
Enable trusted collaboration experiences for government employees--from an office desk to remote sites in the community.
Case studies
City of BuffaloEuropean Commission
Provincie Limburg
South African Human Rights Commission
Business overview
-
Industry drivers
- Critical workforce continuity--remote operations, expertise, and work
- Employees with changing skill requirements
- Skills gaps and changing workforce demographics
- Evolving workforce expectations for flexible work environments
- 81 percent of breaches involve compromised credentials
- 52 percent of survey respondents stated mobile devices are challenging to defend
- 27 percent of organizations are currently using multi-factor authentication (MFA) devices when accessing any application
-
Business needs
- Ability to provide secure remote connectivity for mobile and field workforces
- Develop employee proficiency for a modernized workforce
- Attract young professionals to public service
- Employees securely work from anywhere on any device
- Verify user identities and establish device trust
- Users securely access resources from remote locations
- Defend users and devices from threats while on or off the network
-
Capabilities
- Secure remote access that meets security and compliance standards
- Equip employees with necessary job skills and tools--anytime, anywhere
- Create, deliver, and share business-critical digital content
- Enable meetings and services with remote employees
- Provide secure, personalized collaboration experiences for your employees
- Verified authorized users
- VPN access
- Defend users and endpoints from threats
-
Business outcomes
- Increased employee satisfaction and engagement
- Better administrative efficiency
- Improved hiring and retention
- Reduced operational costs
- Better organizational compliance
-
Stakeholders
- City CIO/CTO
- Elected municipal leaders
- Agency department heads
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
|
Routing |
|
|
|
Switching |
|
|
|
Wireless |
|
|
|
Security Special offers below |
Secure Network Analytics |
|
|
Collaboration Special offers below |
Webex |
|
|
Integration services |
DevNet |
|
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Critical operational continuity
Your employees and operators have left the building and it's now up to your security and IT staff to make sure they are protected on any device--wherever and whenever they choose to work, in times of crisis and beyond.
Case studies
California Natural Resources AgencyCity of Pearland
Financial Administration of North Rhine Westphalia
Government of Catalonia
Groupe La Poste
State of Alaska
Business overview
-
Industry drivers
- Crisis preparedness
- Movement away from traditional, day-to-day operations that require in-person expertise and interactions
- Business continuity requirements, particularly due to crisis situations
- Prevalence of hybrid work environments
- New architectures of resilience
- Critical infrastructure resilience and service continuity
-
Business needs
- Follow strategic guidance and requirements to ensure the security and resilience of critical infrastructure
- Protection of communities while ensuring continuity of core services and essential functions critical to public health and safety, as well as economic and national security
- Maintain operations in virtual and remote environments, including monitoring, control, and strong security posture
-
Capabilities
- Secure access for any verified user--from any device, at any time, in any location
- Tools to uphold remote employee productivity with seamless collaboration across distributed teams
- Secure, reliable network connectivity to remote and virtual sites to maintain critical service capabilities
- Remote operations to keep your workforce and end users engaged, informed, and connected to key expertise from any location
-
Business outcomes
- Accelerate teamwork and work smarter with stronger employee engagement
- Reduce cyber risk and remain vigilant against cyber threats
- Protect employee safety and enable safe operations remotely
- Cut costs associated with occupying physical building spaces
- Help your operations staff achieve results without the presence of onsite expertise
- Build a library of on-demand training content to broadly scale information sharing
- Facilitate key knowledge transfer, workflow management, and critical procedures
-
Stakeholders
- Head of operations
- CIO/CTO
- CISO
- Engineering directors
- Head of personnel management
- Crisis management and business continuity leads
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
|
Routing |
Industrial Integrated Services Router (ISR) Portfolio |
|
|
Switching |
Catalyst Switches Portfolio Nexus Switches Portfolio Industrial Ethernet (IE) Switches Portfolio |
|
|
Wireless |
Industrial Wireless Access Points Portfolio |
Meraki Z3 teleworker gateway Meraki MR Access Points Portfolio |
|
Management |
Cisco DNA Center |
|
|
Secure SD-WAN |
Viptela |
Meraki MX Cloud Managed Security Portfolio |
|
Application management and performance |
AppDynamics |
|
|
Collaboration Special offers below |
Webex Unified Communications |
|
|
Security Special offers below |
AnyConnect Duo multi-factor authentication Identity Services Engine (ISE) Secure Firewall ASA Virtual Secure Endpoint Secure Network Analytics Umbrella |
Meraki Systems Manager |
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Virtual governing and public sessions
Safely convene to enable continuity of government services with secure, trusted collaboration solutions.
Case study
Georgia Public BroadcastingBusiness overview
-
Industry drivers
- Increased need to distance socially while upholding the fundamental functions of government
- Importance of engaging with and informing the public, particularly during a pandemic
- Increased pressure for government officials to perform their duties from any workspace
- Uncertainties for formal return to legislative and parliamentary floors or to town halls
- Requirements to mirror in-person experiences keeping representatives and citizens safe
-
Business needs
- Secure video and communications for distributed users
- Requirements for a remote and in-person hybrid solution
- Secure interactive participation for government officials to conduct hearings, deliberate, vote, host sidebar conversations, and access dynamic translation services
- Secure interactive participation to provide feedback, ask questions, and replay sessions
- Conduct legislative processes for business continuity through a virtual, secure, simple and intuitive workflow
-
Capabilities
- Calling, meetings, and messaging in a single app that works with intelligent Cisco devices and native security tools
- Session and time management
- Live interpretation
- Multiple host options and speaker controls
- Customization for all participant roles, including voters, members of the press, and public observers
- "Hand-raiser" options for participants
- Sidebar rooms, video meetings, and communications
- Secure participant verification and authentication
- Comprehensive voting functionality
- Interactive Q&A, chat, and polling for sessions
- Streaming, recording, archiving, and playback for sessions
-
Business outcomes
- Safety and security for government officials, members of the press, and the public
- Ensure critical continuity of government
- Inclusive and accessible for all participants
- Adaptable to fit the unique needs, terminology, and traditions of varying government bodies around the world
- End-to-end security, privacy, data protection, and compliancy
- Increased citizen engagement and participation to provide critical insights to governing bodies
- Repository of information for employees and constituents to consume
-
Stakeholders
- Elected government officials
- Agency/ministry/department leaders
- Central/regional/state/local/city CIO and CTO
Technical overview
Cisco products
| Component |
|---|
|
Webex Meetings |
|
Webex app |
|
Webex Legislate |
|
Webex Room Kit Series |
|
Webex Board Series |
|
Webex Desk Series |
|
Umbrella |
|
Duo multi-factor authentication |
|
Cloudlock |
|
Secure Firewall ASA |
|
AnyConnect VPN |
|
Secure Network Analytics |
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Connected justice
Deliver a highly reliable and secure remote video and information-sharing solution for judicial services that maintains the continuity of due process and embeds resilience for future requirements.
Case studies
Elkhart CountyBrazil National Council of Justice (CNJ)
Italy Department of Prison Administration
Business overview
-
Industry drivers
- Need for remote and hybrid environment capabilities
- Reduced budgets with increased demand for services
- Must uphold continuity of justice
- Requirements for improved worker efficiency through automation and case management processes
- Years of false starts for service modernization efforts
-
Business needs
- Enable virtual options for citizens to access the critical services they depend on
- Increase in operational efficiencies to handle internal workloads
- Reduce costs
- Ease of use both internally and externally
- Enhance collaboration across agencies and providers
- Deliver services to incarcerated individuals without physical contact
- Improve program management and decision making through better client and provider data and analytics
-
Capabilities
- Secure video conferencing--anytime, anywhere
- Compliance monitoring
- Automated mobile reporting
- Bulk check-ins
- Virtual engagement with integration to existing scheduling systems
- One-click secure remote video
- Performance and scale for any deployment
- Virtual hearings and legal representation for court appearances
- Virtual visitation and access to distance learning and telehealth services for incarcerated individuals
- Tracking and support services for community supervision
-
Business outcomes
- Safely connect agency personnel, public servants, and end users
- Performance and scale for any deployment
- Deliver rehabilitative support and supervision with remote solutions
- Increased access to critical services
- Reduced operational expense by maintaining operations remotely
- Increased number of cases managed
- Increased citizen satisfaction through trusted experiences
- Create safe and secure work environments for judiciary staff members
-
Stakeholders
- State/county/city/district CIO/CTO
- Commissioner
- Judiciary members
- Clerks and courts administrative personnel
- Attorney general
- Departments and ministries of justice
- Department secretaries and directors
- County/district attorney
- Director of public prosecutions
- Sheriff and law enforcement officials
- Jail administrator
- Litigants and defendants
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
|
Routing |
|
|
|
Switching |
|
|
|
Wireless |
|
|
|
SD-WAN |
Viptela |
Meraki SD-WAN |
|
Data center |
Unified Computing Servers (UCS) Hyperflex Application Centric Infrastructure (ACI) Nexus Switches Portfolio |
|
|
Management |
Cisco DNA Center |
|
|
Security Special offers below |
Duo multi-factor authentication Identity Services Engine (ISE) Secure Endpoint Secure Firewall Umbrella |
|
|
Collaboration Special offers below |
WebEx Meetings WebEx app Webex Room Kit Series Webex Board Series Webex Desk Series |
|
|
Integration and development |
DevNet Cisco Customer Experience |
|
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Emergency services networks
Deliver a highly reliable and securely managed IP network that supports connectivity for next-generation emergency service communications and that delivers improved effectiveness across all public safety agencies.
Case study
Lower Austria Firefighters AdministrationBusiness overview
-
Industry drivers
- Increased importance of network investment due to aging infrastructure and continued technology innovation
- Critical value of cross-jurisdictional collaboration and data sharing
- Development of GIS and IoT data for increased use by next-generation 9-1-1 services
-
Business needs
- Dynamic data insights from various sources
- Comply with evolving regulations and standards, such as National Emergency Number Association (NENA) and others
- Sustain a resilient, secure network infrastructure for present and future needs
- Improve emergency communications within and across public safety agencies
-
Capabilities
- Real-time voice, video, and data sharing
- Quickly scale and secure new public safety use cases
- Enable next-generation core services
- Ability to quickly identify, isolate, and remediate cyber attacks
- Meet the growing needs for network expansion and capacity
-
Business outcomes
- Improved situational awareness for first responders
- Better network performance and reliability
- Increased operational efficiency
- Improved risk management and cyber risk aversion
-
Stakeholders
- State/county/city CIO/CTO
- State/county/city public safety officials
- State/county/city emergency management director
Technical overview
Cisco products
| Component | |
|---|---|
|
Routing |
|
|
Switching |
|
|
Compute |
Unified Computing Servers (UCS) |
|
Management |
Cisco DNA Center |
|
Secure SD-WAN |
Viptela |
|
Security Special offers below |
Identity Services Engine (ISE) Secure Firewall Secure Network Analytics |
|
Integration services |
DevNet |
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Land mobile radio (LMR) backhaul
Enable secure connectivity and collaboration for first responders to reliably transmit and receive real-time data that provides mission-critical situational awareness.
Business overview
-
Industry drivers
- Transition from analog to digital communications technologies
- Acceleration of standards for data and voice interoperability
- Technology innovations driving richer collaboration
- Cross-industry applications, such as transportation, water, and utilities
- Increased demand for bandwidth-intensive applications
-
Business needs
- Reliable, resilient, and secure communications network
- Support for bandwidth-intensive applications
- Delivery of increased volumes of complex data and information whenever and however first responders want to receive it
- Critical requirement for secure communications network
-
Capabilities
- Optimized function and capacity of mission-critical applications
- End-to-end quality of service (QoS) of communications and collaboration tools
- Faster detection and remediation of cyber threats
- Greater efficiency in resolving network connectivity problems
-
Business outcomes
- Prioritization of mission-critical applications
- Higher average network uptimes and reduced cost of unplanned downtime
- Reduced risk associated with cyber attacks
- Improved network performance and reliability
-
Stakeholders
- State/county/city CIO/CTO
- State/county/city public safety officials
- State/county/city emergency management director
Technical overview
Cisco products
| Component | |
|---|---|
|
Routing |
Aggregation Services Router (ASR) |
|
Management |
Cisco DNA Center |
|
Security Special offers below |
IPsec VPN |
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Operations centers
Provide a secure, end-to-end infrastructure that allows for the reliable collection, monitoring, and distribution of dynamic data across multiple public safety and government agencies for higher productivity and effectiveness.
Case studies
Gurugram Integrated Command and Control Center (ICCC)New Orleans Real-Time Crime Center (RTCC)
Business overview
-
Industry drivers
- Operations centers serve as critical data brokers for communication and information traversing varied community infrastructures
- Critical simplification of workflows and data sharing
- Modernization and consolidation to support continued technology innovation
- Standardization across various operations and command centers
-
Business needs
- Securely collect, analyze, and share information
- Support evolving resource needs, including allocation and tracking
- Coordinate planning to better assess current and future needs
- Physical safety and cybersecurity
-
Capabilities
- Improved operational efficiency
- Cross-agency collaboration of diverse, media-rich, and geographically distributed data sources
- Faster detection and remediation of cyber threats
- Greater efficiency in resolving network connectivity problems
-
Business outcomes
- Lower operating costs
- Effective cross-agency collaboration
- Improved situational awareness for first responders
- Better network performance and reliability
- Increased operational efficiency
- Improved risk-management and cyber risk aversion
-
Stakeholders
- State/county/city CIO/CTO
- State/county/city public safety officials
- State/county/city emergency management director
Technical overview
Public Safety Operations Center Demo
See how our core Cisco Collaboration and Meraki products enhance situational awareness and improve coordination for first responders.
Cisco products
| Component | |
|---|---|
|
Routing |
|
|
Switching |
|
|
Data center |
Unified Computing Servers (UCS) |
|
Management |
Cisco DNA Center vManage |
|
Secure SD-WAN |
Viptela |
|
Security Special offers below |
Identity Services Engine (ISE) Secure Endpoint Secure Network Analytics Umbrella |
|
Integration services |
DevNet |
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Mass-scale infrastructure for government
Resilient digital and networking infrastructure to enable government operations, economic development, and digital equity.
Case studies
Central New York Regional Information Center (CNYRIC)City of Carlsbad
MCNC
Business overview
-
Industry drivers
- Municipal fiber as a critical infrastructure, utility, and public service
- Enabling government to continue operations under all circumstances
- Enabling business operations and continuity under all circumstances
- Building connected and resilient communities for all neighborhoods
- Cities and communities having the right underlying infrastructure to attract more people and businesses
- Securely continue operations and essential service delivery
-
Business needs
- Efficient connectivity for government agencies to improve cross-departmental and remote operations
- Efficient connectivity for businesses to continue operations
- Efficient connectivity for all communities to access information and have remote capabilities for telehealth, education, etc.
- Efficient and secure connectivity for government agencies
-
Capabilities
- Enabling government operations and continuity through municipal broadband
- Enabling business operations and continuity through municipal broadband
- Bridge the digital divide in communities through municipal broadband
- Expanded capacity, reliability, flexibility, and speed of connectivity
- Trustworthy systems
- Integrated security
-
Business outcomes
- Enhanced resilience for government agencies
- Attracting more businesses and jobs
- Closing the digital divide and enabling digital inclusion/equity
- Creating a foundation for smart cities applications
- More agile and flexible connectivity with 5G
- New source of revenue for cities and communities
- Reduced consumer costs by offering more broadband options
- Reduced OpEx from simplified networking and network operations
-
Stakeholders
- Elected and appointed municipal leaders
- CIO/CTO/IT director
- Resiliency officer
- Innovation officer
- Department heads (economic development, utilities, transportation, public safety)
- Community program heads
Technical overview
Cisco products
| Component | |
|---|---|
|
Mass-scale networking |
Network Convergence System (NCS) 5500 Series Network Convergence System (NCS) 2000 Series Network Convergence System (NCS) 500 Series |
|
Switching |
Nexus 9000 Series Switches Catalyst 9000 Series Switches Industrial Ethernet (IE) 3000 Series Switches |
|
Routing |
Aggregation Services Router (ASR) Industrial Router (IR) Portfolio Cloud Services Router (CSR) |
|
Management |
Cisco DNA Center Cisco DNA Spaces Field Network Director (FND) |
|
Security |
Identity Services Engine (ISE) Secure Firewall Secure Network Analytics Umbrella |
|
Wireless |
Catalyst 9100 Series Access Points Catalyst 9800 Series Wireless Controller Industrial Wireless Access Points Portfolio Meraki MR Access Points Portfolio |
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Water SCADA system modernization
Develop IoT readiness, system capacity, and efficiencies to secure critical infrastructure and build resiliency.
Case studies
Ontario Clean Water AgencyWater Cybersecurity: A Critical Foundation
Business overview
-
Industry drivers
- Critical workforce continuity--remote operations, expertise, and work
- Aging SCADA systems that need to become more efficient and secure
- Boost operational efficiency while driving costs down
- Migrating to a predictive system that allows operators to proactively predict, detect, and fix abnormal disturbances
- Extending life of equipment
- Improve security
-
Business needs
- Extend life of assets
- Remote, real-time monitoring and troubleshooting
- Reduce costs
- Reduce downtime
- Increase efficiency
- Increase capacity with the same number of staff
- Migrate from the manual collection of data and logbooks to electronic records that meet state and federal regulations
-
Capabilities
- Real-time data capturing and control, anomaly/breakdown alerts, data logging, and analysis
- Proactively predict, detect, and fix anomalies
- Ability to monitor assets remotely and in real time
- Ability to manage and troubleshoot the system remotely and in real time
- Real-time system alarm and automated response
-
Business outcomes
- Optimized infrastructure efficiency and reliability
- Reduced operating and maintenance costs
- Increased personnel safety
- Better regulatory compliance
- Optimized alarm management
- Extended life of equipment
- Increased security
-
Stakeholders
- Elected and appointed municipal leaders
- City CIO/CTO
- Utility director/deputy director
- Asset managers
- Operations director
Technical overview
Cisco validated designs
Cisco products
| Component | |
|---|---|
|
Routing |
Aggregation Services Router (ASR) Connected Grid Router (CGR) |
|
Switching |
Industrial Ethernet (IE) Switches Portfolio |
|
Network management |
Cisco Prime Field Network Director (FND) |
|
Network services |
Access control list (ACL) Quality of service Multiprotocol Label Switching (MPLS) Resilient Ethernet Protocol (REP) Virtual LAN (VLAN) |
|
Security Special offers below |
Identity Services Engine (ISE) Industrial Security Appliance (ISA) 3000 |
|
Integration services |
DevNet |
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Water metering and monitoring
Securely automate and integrate your water and wastewater systems to mitigate leakage, assure water quality, enable proactive maintenance, and extend the life of assets.
Case studies
Caldas da Rainha, PortugalCONSERVE (Contingency Operations for Strategic Infrastructure and the Vulnerable)
Louisville Water Company
Pittsburgh Veterans Administration (VA) Hospital
Ville de Luxembourg
Business overview
-
Industry drivers
- Leverage IoT technologies and real-time data for increased efficiencies
- Reduce distribution water leaks
- Reduce operating costs
- Ensure water quality and gain better understanding of trouble zones
- Quickly respond to flood emergencies and devise a response plan
- Provide better customer service and guidance in conserving water
- Critical infrastructure resiliency and service continuity
-
Business needs
- Increased efficiencies for the operations crews
- Customer visibility into their water usage data
- More efficient customer billing process
- Respond to water leaks in a timely manner and conserve water
- Improve water quality and identify trouble zones
- Reduce infrastructure spending based on real-time monitoring insights
- Timely emergency response
-
Capabilities
- Secure operational continuity and remote telework
- Monitor the water distribution system in real-time, detect water leaks, and eliminate human error
- Enable automatic, real-time maintenance notifications
- Provide customers with automated insight into their water usage so they can reduce consumption
- Automate water quality monitoring and pinpoint trouble zones quickly
- Respond to flood incidents efficiently by using situational predictive modeling and monitoring
-
Business outcomes
- Reduced operating costs
- More accurate billing and resolution of billing questions
- Improved water quality
- Improved response to flood emergencies
- Enhanced customer experience
- Opportunity to layer-in other smart cities use cases on the same network
- Improved resiliency
- Reduced cyber risk and 24/7/365 vigilance against cyber threats
-
Stakeholders
- Elected and appointed municipal leaders
- CIO/CTO
- Utility director/deputy director
- Resiliency officer
- Asset manager
- Smart meter manager
- Environmental director/manager
Technical overview
Cisco products
| Component | WiSUN | LoRa |
|---|---|---|
|
Routing |
|
|
|
Switching |
|
|
|
Wireless |
Connected Grid Router (CGR) 1000 Series |
Industrial Integrated Services Router (ISR) 800 Series Wireless Gateway for LoRaWAN (Model IXM) |
|
Secure WAN |
Dynamic Multipoint VPN (DMVPN) |
|
|
Network management |
Field Network Director (FND) |
Kinetic Gateway Management Module (GMM) Cisco DNA Center |
|
Application performance |
Kinetic Gateway Management Module (GMM) |
|
|
Security Special offers below |
Identity Services Engine (ISE) Secure Network Analytics |
|
|
Integration services |
DevNet (meter onboarding) |
|
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Public Wi-Fi
Enhance the experience of residents and visitors as they move about the city, with seamless, secure and reliable Wi-Fi service.
Case studies
Brooklyn Public LibraryCape May County Library
City of Opelika
City of Toronto
Michigan Moonshot
Business overview
-
Industry drivers
- City growth and economic sustainability
- Residents expect effective and efficient public services (water, transportation, etc.)
- Digital autonomy and responsibility
-
Business needs
- Ability to capture and share community data
- Securely control and deliver public services digitally
- Bridge digital divide
-
Capabilities
- Effectively capture resident and visitor data
- Securely and reliably deliver digital applications
- Provide accessible connectivity for all
-
Business outcomes
- Accelerated economic development
- Increased resident and visitor satisfaction
- Improved public engagement
-
Stakeholders
- Elected and appointed municipal leaders
- City CIO/CTO
- Economic development council
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
|
Routing |
|
|
|
Switching |
|
|
|
Wireless |
|
|
|
SD-WAN |
Viptela |
Meraki SD-WAN |
|
Location-based services |
Cisco DNA Spaces |
Meraki Location Analytics |
|
Application performance |
AppDynamics |
|
|
Integration services |
DevNet |
|
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Smart lighting
Reduce energy consumption, cut costs, increase performance, and improve safety using dynamic lighting controls.
Case studies
City of CopenhagenCity of Opelika
Newcastle upon Tyne
Business overview
-
Industry drivers
- Risk reduction
- Modernize outdoor lighting infrastructure
- Better customer service
-
Business needs
- Reduce risk and security breaches
- Reduce operating and maintenance costs
- Ensure agility and quality of service
- Connect lighting assets to improve operations, maintenance, and visibility
-
Capabilities
- Manage smart lighting sensors to allow two-way communication
- Mobile workforce collaboration using a unified platform
- Reduce service disruptions with more timely equipment maintenance
- Improved remote monitoring of sensors for better visibility and control
-
Business outcomes
- Improved community safety and liabilities
- Reduced energy, operating, and maintenance costs
- Improved customer service and insights
-
Stakeholders
- City CIO/CTO
- Elected municipal leaders
- Utility CXO
- Utility agency or department head
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
|
Routing |
|
|
|
Switching |
|
|
|
Wireless |
|
|
|
WAN |
Dynamic Multipoint VPN (DMVPN) |
|
|
Network performance |
Cisco DNA Center Field Network Director (FND) |
|
|
Application performance |
AppDynamics Cisco DNA Center Field Network Director (FND) |
|
|
Integration services |
DevNet |
|
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Virtual engagements
Deliver highly reliable and secure remote engagement capability for health and social services that reduce costs, increase accessibility, and protect providers and citizens while increasing citizen satisfaction.
Case study
Georgia Department of Public HealthBusiness overview
-
Industry drivers
- Need for remote visitation capability due to COVID and other crises
- Reduced budgets with increase demand for services
- Regulatory mandates and government-imposed rules for EHI record standardization (2019), citizen access to EHI (2020), Medicare expansion
- Safe and efficient vaccine access, administration, and adoption
-
Business needs
- Enable virtual options for citizens to access the critical services they depend on
- Increase in operational efficiencies to handle internal workloads
- Reduce costs
- Ease of use, both internally and externally
- All agencies should be aligned and using the same data to avoid bottlenecks at critical times
-
Capabilities
- Virtual engagement scheduler with integration to existing scheduling systems
- One-click, secure, remote video visitation through Webex
- Scalable to large, county, or state level implementations
- Support for any device to access state and county services
- Communications and equitable access
- Field operations and administration
- Security and applications
- Secure collaboration for citizen access to ongoing telehealth solutions
- Communication and cross-agency collaboration for public health and government officials
- Work with leaders of vulnerable communities to ensure vaccine distribution is fair, collaborative, and equitable
- Address gaps in vaccine adoption to maximize access, especially in vulnerable communities
-
Business outcomes
- Increased access to clinical health and social services
- Reduced operational expense for state and county
- Increased number of cases/citizens per provider
- Increased citizen satisfaction
- Increased employee satisfaction
- Inclusive recovery
-
Stakeholders
- State/county/city CIO/CTO
- State/county hospital director
- Department directors for child and family services
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
|
Routing |
|
|
|
Switching |
|
|
|
Wireless |
|
|
|
SD-WAN |
Viptela |
Meraki SD-WAN |
|
Data center |
Unified Computing Servers (UCS) Hyperflex Application Centric Infrastructure (ACI) Nexus Switches Portfolio |
|
|
Management |
Cisco DNA Center |
|
|
Security Special offers below |
Duo multi-factor authentication Identity Services Engine (ISE) Secure Endpoint Secure Firewall Umbrella |
|
|
Collaboration Special offers below |
WebEx Meetings WebEx app Webex Room Kit Series Webex Board Series Webex Desk Series |
|
|
Integration and development |
DevNet Cisco Customer Experience |
|
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Application modernization
Deliver reliable application modernization solutions that ensure high availability of key services to citizens while managing and minimizing security risks.
Case study
North Carolina Department of Health and Human Services (NC DHHS)Business overview
-
Industry drivers
- Deliver new applications that perform well, are secure, and can scale to meet citizens demands
- Lack of flexibility of legacy systems
- Seamless integration of legacy and modern IT systems
- Detect and reduce fraud
- Safe and efficient vaccine access, administration, and adoption
-
Business needs
- Leverage data and insights, and provide timely services to citizens
- Build modern applications that offer scalability to meet the needs of citizens
- Increase business efficiencies and reduce costs
- Reduce complexity of operating in a hybrid and/or multi-cloud environment
- Assess and adjust vaccine rollout based on data and metrics like vaccine coverage, site readiness, inventory monitoring, consumer journey, and compliance
-
Capabilities
- Architecture to run, manage, and secure modern applications
- Application and service performance and scalability
- Application management
- Operationalized threat intelligence
- Manage core service capacity and operational performance
- Efficiencies in managing hybrid cloud integration and data center aggregation
- Applications to rapidly scale service access, delivery, and performance for vaccine administration and other public health needs
- Ensure critical systems are up and running at the required scale for broad vaccine access, distribution, and administration
- Ongoing monitoring and reporting for public health and service accountability
-
Business outcomes
- Meet citizens' demands
- Data-driven insights to ensure excellent citizen service experience
- Reduce costs, improve operational efficiency, and ensure compliance with regulatory requirements
- Secure applications and data
- Enable seamless integration of legacy and modern systems
- Simple hybrid cloud application management
- Inclusive recovery
-
Stakeholders
- State/county/city CIO/CTO
- All public health and social serve department directors
Technical overview
Cisco products
| Component | |
|---|---|
|
Data center |
Unified Computing Servers (UCS) Hyperflex Application Centric Infrastructure (ACI) |
|
Management |
Cisco DNA Center |
|
Application performance |
AppDynamics Secure Workload ThousandEyes Intersight Workload Optimization Manager (CWOM) |
|
Routing |
Integrated Services Router (ISR) Aggregation Services Router (ASR) |
|
Switching |
Catalyst Switches Portfolio Nexus Switches Portfolio |
|
Integration and development |
DevNet Cisco Customer Experience |
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Citizen experience
Build trust and deliver highly reliable, secure, and automated experiences by leveraging interactive services, contact center capabilities, and digital mobile applications.
Case studies
City of BuffaloMunicipality of Säffle
San Francisco Suicide Prevention
Tromsø Kommune
Business overview
-
Industry drivers
- Use advanced analytics and technology to deliver more customized and relevant citizen services
- Manage surge in workload due to COVID-19 and other crises
- Reductions of in-person services by replacing them with new no-contact alternatives
- Exceptional customer experience that drives triple value: improving customer satisfaction, increasing efficiency, and enhancing mission effectiveness
- Safe and efficient vaccine access, administration, and adoption
-
Business needs
- Provide excellent citizen experience through self-service options
- Manage surging workloads efficiently
- Prioritize citizen cases and backlogs
- Increase operational efficiencies
- Continue to publish necessary guidance and resources to facilitate vaccine distribution and adoption
-
Capabilities
- Provide excellent citizen experience by leveraging Cisco advanced contact center technologies with omnichannel services
- Use artificial intelligence and machine learning to prioritize current backlogs while also handling new citizen needs
- Decrease reliance on in-person visits
- Advanced contact center capabilities with omnichannel services
- AI/ML to prioritize cases based on critical needs
- Self—service options for citizen engagement
- Equitable access to vaccine education and information tools to help citizens make better-informed choices to protect themselves, particularly among vulnerable and underserved communities
-
Business outcomes
- Improved citizen experience through a variety of "self service" options while reducing internal agent workload
- Achieve better outcomes at lower costs
- Efficient management of increased workload
- Reduction in citizen wait times and improved eligibility approval turnaround times
- Inclusive recovery
-
Stakeholders
- State/county/city CIO/CTO
- Elected and appointed officials
- Agency, ministry, and department directors
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
|
Routing |
|
|
|
Switching |
|
|
|
Wireless |
|
|
|
SD-WAN |
Viptela |
Meraki SD-WAN |
|
Data center |
Unified Computing Servers (UCS) Hyperflex Application Centric Infrastructure (ACI) Nexus Switches Portfolio |
|
|
Management |
Cisco DNA Center Cisco DNA Spaces |
|
|
Digital signage |
Cisco Vision |
|
|
Collaboration Special offers below |
WebEx Meetings WebEx app Webex Room Kit Series Webex Board Series Webex Desk Series |
|
|
Contact center |
Webex Contact Center Unified Contact Center Enterprise (UCCE) |
|
|
Integration and development |
DevNet Cisco Customer Experience |
|
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Cities and communities architecture
- Contact Cisco
-
1-800-553-6387
US/CAN | 5am-5pm PT