Learning
Enabling end-user success through training and education.
Consultants
Consultants provides business and technology consulting capabilities well before the systems integration phase.
Digital solutions integrators
DSIs are niche consulting companies with specialized focus on workflows for industries/critical business processes. They specialize in making digital business transformation a reality. They help integrate digital capabilities across all business operations and are experts at driving those conversations with customers in new buying centers and line-of-business.
Global industry partners
GIPs lead Cisco’s market penetration into industry verticals through their RTM by integrating Cisco technologies into their operational technology solution platforms.
Independent hardware vendors
IHVs specialize in hardware-based solutions. The hardware might be combined with Cisco platforms to provide customers with integrated systems or appliance stack. Typically, this is a meet-in-the-channel model.
Independent software vendors
ISVs specialize in developing and selling software solutions. The software might be integrated with Cisco platforms to enable more capabilities for customers, or it could be that Cisco features are part of the ISV application modernization and re-architecting roadmap. Some ISVs are on the Cisco GPL, but most meet in the channel.
IT resellers
IT resellers partner with a resale contract agreement with Cisco to resell Cisco technology and services.
Service providers
SPs specialize in large-scale deployment of communications and technology solutions built on Cisco platforms.
Systems integrators
SIs create complex information systems that may include designing or building a customized architecture or application, integrating it with new or existing hardware, packaged and custom software, and communications.
Cisco portfolio for government: What can we help you solve today?
- Government operations and administration
- Justice and public safety
- Public works and infrastructure
- Smart cities and communities
- Explore the use cases
- Explore the architectures
- __________
-
Government operations and administration
-
Justice and public safety
-
Public works and infrastructure
-
Smart cities and communities
Public Wi-Fi
Enhance the experience of residents and visitors as they move about the city, with seamless, secure and reliable Wi-Fi service.
Case studies
Americas
Brooklyn Public LibraryCape May County Library
City of Opelika
EDUCAR (Argentine Ministry of Education)
Miami-Dade Public Library System
Asia
Yamanashi PrefectureEurope, Middle East, and Africa
St. Petersburg MetroBusiness overview
-
Industry drivers
- City growth and economic sustainability
- Residents expect effective and efficient public services (water, transportation, etc.)
- Digital autonomy and responsibility
-
Business needs
- Ability to capture and share community data
- Securely control and deliver public services digitally
- Bridge digital divide
-
Capabilities
- Effectively capture resident and visitor data
- Securely and reliably deliver digital applications
- Provide accessible connectivity for all
-
Business outcomes
- Accelerated economic development
- Increased resident and visitor satisfaction
- Improved public engagement
-
Stakeholders
- Elected and appointed municipal leaders
- City CIO/CTO
- Economic development council
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
|
Routing |
|
|
|
Switching |
|
|
|
Wireless |
|
|
|
SD-WAN |
Viptela |
Meraki SD-WAN |
|
Location-based services |
Cisco DNA Spaces |
Meraki Location Analytics |
|
Application performance |
AppDynamics |
|
|
Integration services |
DevNet |
|
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
City data platform
Seamlessly integrate workflows, data, and shared services across a single platform to access important city data for increased administrative productivity, operational excellence, and collaboration across organizations.
Case studies
City of PforzheimGurugram Metropolitan Development Authority (GMDA)
Newcastle upon Tyne
Business overview
-
Industry drivers
- Growth of IoT-driven data
- Budget and resource constraints
- Increased demands on aging infrastructure and public services
- Popularity of open data and government transparency policies
- Evolving resident expectations
- Modernization of public administration
-
Business needs
- Accountability for data quality and security
- Secure platform for data access and movement across disparate systems
- Secure workload management from edge to the cloud
- Cross-agency data governance
- Standards for confidentiality, access, and authorized users
- Strong data governance in compliance with regulations
-
Capabilities
- Collect and integrate data from IoT devices and other information systems
- View and manage data across city systems
- Support integration of solutions, applications, and devices for cross-sector smart city model
- Create context-rich asset management
- Program standardization and efficient implementation
-
Business outcomes
- Fewer department-specific data siloes
- Proactive city management and incident response
- Increased value of public services to community
- Informed policy decisions across agencies
- Integrated platform for visibility and sharing
- Location-based services
-
Stakeholders
- City CIO/CTO
- Elected municipal leaders
- Agency department heads
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
|
Routing |
|
|
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Switching |
|
|
|
Wireless |
|
|
|
Management software |
Kinetic for Cities (CKC) |
|
|
Integration services |
DevNet |
|
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Secure remote worker
Enable collaboration experiences for public servants--from an office desk to remote employees in the community.
Case studies
City of BuffaloEuropean Commission
Fundación Secretariado Gitano (FSG) and Telefónica Spain
Government Innovation Authority (AIG) and Cable & Wireless Panama
Business overview
-
Industry drivers
- Critical workforce continuity--remote operations, expertise, and work
- Employees with changing skill requirements
- Skills gaps and changing workforce demographics
- Evolving workforce expectations for flexible work environments
-
Business needs
- Ability to provide secure remote connectivity for mobile and field workforces
- Develop employee proficiency for a modernized workforce
- Attract young professionals to public service
-
Capabilities
- Secure remote access that meets security and compliance standards
- Equip employees with necessary job skills and tools--anytime, anywhere
- Create, deliver, and share business-critical digital content
- Enable meetings and services with remote employees
- Provide secure, personalized collaboration experiences for your employees
-
Business outcomes
- Increased employee satisfaction and engagement
- Better administrative efficiency
- Improved hiring and retention
- Reduced operational costs
- Better organizational compliance
-
Stakeholders
- City CIO/CTO
- Elected municipal leaders
- Agency department heads
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
|
Routing |
|
|
|
Switching |
|
|
|
Wireless |
|
|
|
Security |
Stealthwatch |
|
|
Integration services |
DevNet |
|
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Critical operational continuity
Your employees and operators have left the building and it's now up to your security and IT staff to make sure they are protected on any device--wherever and whenever they choose to work, in times of crisis and beyond.
Case studies
California Natural Resources AgencyCity of Pearland
Financial Administration of North Rhine Westphalia
Government of Catalonia
Groupe La Poste
State of Alaska
Business overview
-
Industry drivers
- Crisis preparedness
- Movement away from traditional, day-to-day operations that require in-person expertise and interactions
- Business continuity requirements, particularly due to crisis situations
- Prevalence of hybrid work environments
- New architectures of resilience
- Critical infrastructure resilience and service continuity
-
Business needs
- Follow strategic guidance and requirements to ensure the security and resilience of critical infrastructure
- Protection of communities while ensuring continuity of core services and essential functions critical to public health and safety, as well as economic and national security
- Maintain operations in virtual and remote environments, including monitoring, control, and strong security posture
-
Capabilities
- Secure access for any verified user--from any device, at any time, in any location
- Tools to uphold remote employee productivity with seamless collaboration across distributed teams
- Secure, reliable network connectivity to remote and virtual sites to maintain critical service capabilities
- Remote operations to keep your workforce and end users engaged, informed, and connected to key expertise from any location
-
Business outcomes
- Accelerate teamwork and work smarter with stronger employee engagement
- Reduce cyber risk and remain vigilant against cyber threats
- Protect employee safety and enable safe operations remotely
- Cut costs associated with occupying physical building spaces
- Help your operations staff achieve results without the presence of onsite expertise
- Build a library of on-demand training content to broadly scale information sharing
- Facilitate key knowledge transfer, workflow management, and critical procedures
-
Stakeholders
- Head of operations
- CIO/CTO
- CISO
- Engineering directors
- Head of personnel management
- Crisis management and business continuity leads
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
|
Routing |
Industrial Integrated Services Router (ISR) Portfolio |
|
|
Switching |
Catalyst Switches Portfolio Nexus Switches Portfolio Industrial Ethernet (IE) Switches Portfolio |
|
|
Wireless |
Industrial Wireless Access Points Portfolio |
Meraki Z3 teleworker gateway Meraki MR Access Points Portfolio |
|
Management |
Cisco DNA Center |
|
|
Secure SD-WAN |
Viptela |
Meraki MX Cloud Managed Security Portfolio |
|
Application management and performance |
AppDynamics |
|
|
Collaboration |
Webex Unified Communications |
|
|
Security |
Advanced Malware Protection (AMP) AnyConnect with ASAv Duo multi-factor authentication Identity Services Engine (ISE) Stealthwatch Umbrella |
Meraki Systems Manager |
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Connected justice
Deliver a highly reliable and secure remote video and information-sharing solution for judicial services that maintains the continuity of due process and embeds resilience for future requirements.
Case studies
Elkhart CountyBrazil National Council of Justice (CNJ)
Italy Department of Prison Administration
Business overview
-
Industry drivers
- Need for remote and hybrid environment capabilities
- Reduced budgets with increased demand for services
- Must uphold continuity of justice
- Requirements for improved worker efficiency through automation and case management processes
- Years of false starts for service modernization efforts
-
Business needs
- Enable virtual options for citizens to access the critical services they depend on
- Increase in operational efficiencies to handle internal workloads
- Reduce costs
- Ease of use both internally and externally
- Enhance collaboration across agencies and providers
- Deliver services to incarcerated individuals without physical contact
- Improve program management and decision making through better client and provider data and analytics
-
Capabilities
- Secure video conferencing--anytime, anywhere
- Compliance monitoring
- Automated mobile reporting
- Bulk check-ins
- Virtual engagement with integration to existing scheduling systems
- One-click secure remote video
- Performance and scale for any deployment
- Virtual hearings and legal representation for court appearances
- Virtual visitation and access to distance learning and telehealth services for incarcerated individuals
- Tracking and support services for community supervision
-
Business outcomes
- Safely connect agency personnel, public servants, and end users
- Performance and scale for any deployment
- Deliver rehabilitative support and supervision with remote solutions
- Increased access to critical services
- Reduced operational expense by maintaining operations remotely
- Increased number of cases managed
- Increased citizen satisfaction through trusted experiences
- Create safe and secure work environments for judiciary staff members
-
Stakeholders
- State/county/city/district CIO/CTO
- Commissioner
- Judiciary members
- Clerks and courts administrative personnel
- Attorney general
- Departments and ministries of justice
- Department secretaries and directors
- County/district attorney
- Director of public prosecutions
- Sheriff and law enforcement officials
- Jail administrator
- Litigants and defendants
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
|
Routing |
|
|
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Switching |
|
|
|
Wireless |
|
|
|
SD-WAN |
Viptela |
Meraki SD-WAN |
|
Data center |
Unified Computing Servers (UCS) Hyperflex Application Centric Infrastructure (ACI) Nexus Switches Portfolio |
|
|
Management |
Cisco DNA Center |
|
|
Security |
Advanced Malware Protection (AMP) Duo multi-factor authentication Firepower Next-Generation Firewalls (NGFW) Identity Services Engine (ISE) Umbrella |
|
|
Collaboration |
WebEx Meetings WebEx Teams Webex Room Kit Series Webex Board Series Webex Desk Series |
|
|
Intergration and development |
DevNet Cisco Customer Experience |
|
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Emergency services networks
Deliver a highly reliable and securely managed IP network that supports connectivity for next-generation emergency service communications and that delivers improved effectiveness across all public safety agencies.
Case study
Lower Austria Firefighters AdministrationBusiness overview
-
Industry drivers
- Increased importance of network investment due to aging infrastructure and continued technology innovation
- Critical value of cross-jurisdictional collaboration and data sharing
- Development of GIS and IoT data for increased use by next-generation 9-1-1 services
-
Business needs
- Dynamic data insights from various sources
- Comply with evolving regulations and standards, such as National Emergency Number Association (NENA) and others
- Sustain a resilient, secure network infrastructure for present and future needs
- Improve emergency communications within and across public safety agencies
-
Capabilities
- Real-time voice, video, and data sharing
- Quickly scale and secure new public safety use cases
- Enable next-generation core services
- Ability to quickly identify, isolate, and remediate cyber attacks
- Meet the growing needs for network expansion and capacity
-
Business outcomes
- Improved situational awareness for first responders
- Better network performance and reliability
- Increased operational efficiency
- Improved risk management and cyber risk aversion
-
Stakeholders
- State/county/city CIO/CTO
- State/county/city public safety officials
- State/county/city emergency management director
Technical overview
Cisco products
| Component | |
|---|---|
|
Routing |
|
|
Switching |
|
|
Compute |
Unified Computing Servers (UCS) |
|
Management |
Cisco DNA Center |
|
Secure SD-WAN |
Viptela |
|
Security |
Firepower Next-Generation Firewalls (NGFW) Identity Services Engine (ISE) Stealthwatch |
|
Integration services |
DevNet |
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Land mobile radio (LMR) backhaul
Enable secure connectivity and collaboration for first responders to reliably transmit and receive real-time data that provides mission-critical situational awareness.
Business overview
-
Industry drivers
- Transition from analog to digital communications technologies
- Acceleration of standards for data and voice interoperability
- Technology innovations driving richer collaboration
- Cross-industry applications, such as transportation, water, and utilities
- Increased demand for bandwidth-intensive applications
-
Business needs
- Reliable, resilient, and secure communications network
- Support for bandwidth-intensive applications
- Delivery of increased volumes of complex data and information whenever and however first responders want to receive it
- Critical requirement for secure communications network
-
Capabilities
- Optimized function and capacity of mission-critical applications
- End-to-end quality of service (QoS) of communications and collaboration tools
- Faster detection and remediation of cyber threats
- Greater efficiency in resolving network connectivity problems
-
Business outcomes
- Prioritization of mission-critical applications
- Higher average network uptimes and reduced cost of unplanned downtime
- Reduced risk associated with cyber attacks
- Improved network performance and reliability
-
Stakeholders
- State/county/city CIO/CTO
- State/county/city public safety officials
- State/county/city emergency management director
Technical overview
Cisco products
| Component | |
|---|---|
|
Routing |
Aggregation Services Router (ASR) |
|
Management |
Cisco DNA Center |
|
Security |
IPsec VPN |
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Operations centers
Provide a secure, end-to-end infrastructure that allows for the reliable collection, monitoring, and distribution of dynamic data across multiple public safety and government agencies for higher productivity and effectiveness.
Case studies
Gurugram Integrated Command and Control Center (ICCC)New Orleans Real-Time Crime Center (RTCC)
Business overview
-
Industry drivers
- Operations centers serve as critical data brokers for communication and information traversing varied community infrastructures
- Critical simplification of workflows and data sharing
- Modernization and consolidation to support continued technology innovation
- Standardization across various operations and command centers
-
Business needs
- Securely collect, analyze, and share information
- Support evolving resource needs, including allocation and tracking
- Coordinate planning to better assess current and future needs
- Physical safety and cybersecurity
-
Capabilities
- Improved operational efficiency
- Cross-agency collaboration of diverse, media-rich, and geographically distributed data sources
- Faster detection and remediation of cyber threats
- Greater efficiency in resolving network connectivity problems
-
Business outcomes
- Lower operating costs
- Effective cross-agency collaboration
- Improved situational awareness for first responders
- Better network performance and reliability
- Increased operational efficiency
- Improved risk-management and cyber risk aversion
-
Stakeholders
- State/county/city CIO/CTO
- State/county/city public safety officials
- State/county/city emergency management director
Technical overview
Public Safety Operations Center Demo
See how our core Cisco Collaboration and Meraki products enhance situational awareness and improve coordination for first responders.
Cisco products
| Component | |
|---|---|
|
Routing |
|
|
Switching |
|
|
Data center |
Unified Computing Servers (UCS) |
|
Management |
Cisco DNA Center vManage |
|
Secure SD-WAN |
Viptela |
|
Security |
Advanced Malware Protection (AMP) Identity Services Engine (ISE) Stealthwatch Umbrella |
|
Integration services |
DevNet |
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Water metering and monitoring
Securely automate and integrate your water and wastewater systems to mitigate leakage, assure water quality, enable proactive maintenance, and extend the life of assets.
Case studies
Caldas da Rainha, PortugalCONSERVE (Contingency Operations for Strategic Infrastructure and the Vulnerable)
Louisville Water Company
Pittsburgh Veterans Administration (VA) Hospital
Ville de Luxembourg
Business overview
-
Industry drivers
- Leverage IoT technologies and real-time data for increased efficiencies
- Reduce distribution water leaks
- Reduce operating costs
- Ensure water quality and gain better understanding of trouble zones
- Quickly respond to flood emergencies and devise a response plan
- Provide better customer service and guidance in conserving water
- Critical infrastructure resiliency and service continuity
-
Business needs
- Increased efficiencies for the operations crews
- Customer visibility into their water usage data
- More efficient customer billing process
- Respond to water leaks in a timely manner and conserve water
- Improve water quality and identify trouble zones
- Reduce infrastructure spending based on real-time monitoring insights
- Timely emergency response
-
Capabilities
- Secure operational continuity and remote telework
- Monitor the water distribution system in real-time, detect water leaks, and eliminate human error
- Enable automatic, real-time maintenance notifications
- Provide customers with automated insight into their water usage so they can reduce consumption
- Automate water quality monitoring and pinpoint trouble zones quickly
- Respond to flood incidents efficiently by using situational predictive modeling and monitoring
-
Business outcomes
- Reduced operating costs
- More accurate billing and resolution of billing questions
- Improved water quality
- Improved response to flood emergencies
- Enhanced customer experience
- Opportunity to layer-in other smart cities use cases on the same network
- Improved resiliency
- Reduced cyber risk and 24/7/365 vigilance against cyber threats
-
Stakeholders
- Elected and appointed municipal leaders
- CIO/CTO
- Utility director/deputy director
- Resiliency officer
- Asset manager
- Smart meter manager
- Environmental director/manager
Technical overview
Cisco products
| Component | WiSUN | LoRa |
|---|---|---|
|
Routing |
|
|
|
Switching |
|
|
|
Wireless |
Connected Grid Router (CGR) 1000 Series |
Industrial Integrated Services Router (ISR) 800 Series Wireless Gateway for LoRaWAN (Model IXM) |
|
Secure WAN |
Dynamic Multipoint VPN (DMVPN) |
|
|
Network Management |
Field Network Director (FND) |
Kinetic Gateway Management Module (GMM) Cisco DNA Center |
|
Application performance |
Kinetic Gateway Management Module (GMM) |
|
|
Security |
Identity Services Engine (ISE) Stealthwatch |
|
|
Integration services |
DevNet (meter onboarding) |
|
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Water SCADA system modernization
Develop IoT readiness, system capacity, and efficiencies to secure critical infrastructure and build resiliency.
Case studies
Ontario Clean Water AgencyWater Cybersecurity: A Critical Foundation
Business overview
-
Industry drivers
- Critical workforce continuity--remote operations, expertise, and work
- Aging SCADA systems that need to become more efficient and secure
- Boost operational efficiency while driving costs down
- Migrating to a predictive system that allows operators to proactively predict, detect, and fix abnormal disturbances
- Extending life of equipment
- Improve security
-
Business needs
- Extend life of assets
- Remote, real-time monitoring and troubleshooting
- Reduce costs
- Reduce downtime
- Increase efficiency
- Increase capacity with the same number of staff
- Migrate from the manual collection of data and logbooks to electronic records that meet state and federal regulations
-
Capabilities
- Real-time data capturing and control, anomaly/breakdown alerts, data logging, and analysis
- Proactively predict, detect, and fix anomalies
- Ability to monitor assets remotely and in real time
- Ability to manage and troubleshoot the system remotely and in real time
- Real-time system alarm and automated response
-
Business outcomes
- Optimized infrastructure efficiency and reliability
- Reduced operating and maintenance costs
- Increased personnel safety
- Better regulatory compliance
- Optimized alarm management
- Extended life of equipment
- Increased security
-
Stakeholders
- Elected and appointed municipal leaders
- City CIO/CTO
- Utility director/deputy director
- Asset managers
- Operations director
Technical overview
Cisco validated designs
Cisco products
| Component | |
|---|---|
|
Routing |
Aggregation Services Router (ASR) Connected Grid Router (CGR) |
|
Switching |
Industrial Ethernet (IE) Switches Portfolio |
|
Network management |
Cisco Prime Field Network Director (FND) |
|
Network services |
Access control list (ACL) Quality of service Multiprotocol Label Switching (MPLS) Resilient Ethernet Protocol (REP) Virtual LAN (VLAN) |
|
Security |
Identity Services Engine (ISE) Industrial Security Appliance (ISA) 3000 TrustSec |
|
Integration services |
DevNet |
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Smart lighting
Reduce energy consumption, cut costs, increase performance, and improve safety using dynamic lighting controls.
Case studies
City of CopenhagenCity of Opelika
Newcastle upon Tyne
Business overview
-
Industry drivers
- Risk reduction
- Modernize outdoor lighting infrastructure
- Better customer service
-
Business needs
- Reduce risk and security breaches
- Reduce operating and maintenance costs
- Ensure agility and quality of service
- Connect lighting assets to improve operations, maintenance, and visibility
-
Capabilities
- Manage smart lighting sensors to allow two-way communication
- Mobile workforce collaboration using a unified platform
- Reduce service disruptions with more timely equipment maintenance
- Improved remote monitoring of sensors for better visibility and control
-
Business outcomes
- Improved community safety and liabilities
- Reduced energy, operating, and maintenance costs
- Improved customer service and insights
-
Stakeholders
- City CIO/CTO
- Elected municipal leaders
- Utility CXO
- Utility agency or department head
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
|
Routing |
|
|
|
Switching |
|
|
|
Wireless |
|
|
|
WAN |
Dynamic Multipoint VPN (DMVPN) |
|
|
Network performance |
Cisco DNA Center Field Network Director (FND) |
|
|
Application performance |
AppDynamics Cisco DNA Center Field Network Director (FND) |
|
|
Integration services |
DevNet |
|
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Cities and communities architecture
- Contact Cisco
-
Call 1-800-553-6387
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