Mannai– CX Story

Mannai and Cisco enhance legal services in Qatar with AI and CX

Mannai and Cisco CX deliver outcomes to the Ministry of Justice of Qatar through a lifecycle model and a cutting-edge AI-powered managed services platform

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Story Highlights

Opportunities

Lifecycle Model: Transitioning to a lifecycle business model has enhanced Mannai’s long-term customer partnerships in Qatar and beyond.
CX and AI Innovations: Combining Mannai Managed Services, CX and AIOps is driving innovation, recurrent revenue and customer satisfaction.
Qatar Vision 2030: Helping the Ministry of Justice of Qatar to achieve the National goals through end-to-end managed services and advanced technologies implementation.

Solutions

Mannai’s AI-Powered MSP Platform: A unique offering that delivers critical customers such as the Ministry of Justice a secure and scalable IT infrastructure integrated with Cisco CX solutions.
Customer Success Framework: Embedded success practices throughout the customer lifecycle using APIs and data-driven telemetry insights for seamless integration and continued support.
Robust IT Infrastructure: The CX Cloud of Ministry of Justice’s telemetry insights provide the visibility into their entire lifecycle progression and asset management, driving efficiency and faster time-to-value.

Outcomes

Modernized IT infrastructure: The adoption of advanced technologies, telemetry insights and AI leads to a secure, efficient and reliable IT infrastructure necessary for the Ministry to support their mission
Customer Satisfaction: A predictive and proactive support model helps the Ministry to maintain the security and confidentiality of sensitive legal data, while ensuring a high resiliency and adaptability.
Business Outcomes: Mannai and Cisco are supporting the Ministry of Justice to uphold the rule of law and provide excellent legal services to the public against the Qatar Vision 2030.

The Story

“The Ministry of Justice is committed to provide legal services to the public in Qatar. We play a critical role in helping to achieve Qatar National Vision, 80% digitalization rate and provide ultimate customer satisfaction. Mannai and Cisco are helping us to achieve these goals.”

-Hussain Mohamed H A Al-Mosawi, Information Security Researcher, Ministry of Justice of Qatar

“Mannai’s managed services offering is unique. It is a combination of Cisco’s AI solutions together with Mannai’s in-house hosted AI platform. These managed services together help us enhance the experience of our customers in Qatar and beyond.”

Juan Leon, President, Mannai ICT Group, Mannai Corporation

“The relationship with Cisco and Mannai has spanned over 10 years. Cisco and Mannai have provided secure, reliable and scalable environment here in the Ministry of Justice. Mannai's AI-powered MSP offering leverages the APIs that provide the visibility to our lifecycle and assets management.”

-Mohammad Saquib, Network & Security Engineering Lead, Ministry of Justice of Qatar