Cisco Case Studies - Dunster House

Dunster House

Dunster House reduces external call costs by 50% and regains two hours a day through improved call handling

Business Challenge

An incredibly successful business, Dunster House is rapidly expanding. But it was quickly approaching the limits of its existing analogue phone system. It would soon run out of extensions and lines, a situation it had to avoid. But in choosing a replacement system the firm was not content to simply replace like with like. Instead Dunster saw an opportunity to find a solution that would do much more.

The Solution

Dunster House chose Cisco's internet-based Unified Communications solution, supported by Cisco Small Business switches on the LAN (Local Area Network) and Cisco routers on the Wide Area Network (WAN).

Business Impact

  • Free inter-office phone calls
  • External call costs reduced by 50%
  • Two hours a day won back by improved call handling
  • Improved office space efficiency through hot desking

What the customer says

“We've managed to save time and money by investing in the Cisco system. It allows all phone users to transfer calls efficiently across multiple sites and ensure that our customer's calls are dealt with as quickly as possible.”

- Andy Murphy, Joint Managing Director, Dunster House

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