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Partner Helpline

Scale Your Presales Resources

Use Partner Help to boost your sales and customer satisfaction.

Presales Technical Help and Answers

Partner Help offers presales technical support to Cisco certified partners for all Cisco Enterprise and Service Provider products. The presales services offered to Cisco certified partners include:

  • Cisco Product Information
  • Standard Architecture Assistance
  • Creation of Bill of Materials
  • Product Pricing Assistance
  • Partner Programs and Tools Assistance


Open a Case


Need to talk to someone now? Use our Click-to-Chat feature.

Open a Web Case

Fill out a web form detailing your inquiry and a specialist will contact you via email.

Quick Tips

When opening a case, be as detailed as possible and include attachments if necessary.

To avoid delays in receiving the best service possible, please take a moment to review and update your contact information on both of these Cisco sites:

Services Outside of Partner Help

Commonly requested services that are outside of the scope of Partner Help are:

RFP and competitive

Request for Proposal (RFP) support and competitive analysis inquiries

Post-sales inquiries

Online and over the phone support from our technical assistance center (TAC)

PDI technical advisors

Planning, design, and network implementation assistance

Partner Help Plus

Exclusive to Partner Plus partners receiving Elite level of benefits, Partner Help Plus offers access to fast response times. Escalated second-level presales support is provided by Cisco Virtual Engineering. Within six hours of your request, a Cisco engineering expert will help you close more deals and increase bookings with midsize customers.

Partner Help Plus cases can be opened by calling 800 553-NETS or filling out a form online.