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Partner Helpline

Get presales technical support

Our team of Cisco Global Virtual Engineering (GVE) experts are best in class presales specialists that can support you with questions about products and solutions, pricing and ordering, partner programs, services, sales tools, and training to help attract and land more customers.

Welcome to Cisco Partner Helpline

To access Channel Partner support for all pre-sales support needs, please login now and get support on products and solutions, pricing and ordering, partner program, services, sales tools and training.

Scale Your Presales Resources

Use Partner Help to boost your sales and customer satisfaction.

    Presales Technical Help and Answers

    Partner Help offers presales technical support to Cisco certified partners for all Cisco Enterprise and Service Provider products. The presales services offered to Cisco certified partners include:

    • Cisco Product Information
    • Standard Architecture Assistance
    • Creation of Bill of Materials
    • Product Pricing Assistance
    • Partner Programs and Tools Assistance

    Open a Web Case

    Fill out a web form detailing your inquiry and a specialist will contact you via email.


    Need to talk to someone now? Use our Click-to-Chat feature.

    GVE Chat >

    Quick Tips

    When opening a case, be as detailed as possible and include attachments if necessary.

    To avoid delays in receiving the best service possible, please take a moment to review and update your contact information on both of these Cisco sites:

    Services Outside of Partner Help

    Commonly requested services that are outside of the scope of Partner Help are: