Have an account?

  •   Personalized content
  •   Your products and support

Need an account?

Create an account

Partner Helpline

Get presales technical support

Our team of Cisco Global Virtual Engineering (GVE) experts are best in class presales specialists that can support you with questions about products and solutions, pricing and ordering, partner programs, services, sales tools, and training to help attract and land more customers.

Welcome to Cisco Partner Helpline

To access Channel Partner support for all pre-sales support needs, please login now and get support on products and solutions, pricing and ordering, partner program, services, sales tools and training.

Scale Your Presales Resources

Use Partner Help to boost your sales and customer satisfaction.

Presales Technical Help and Answers

Partner Help offers presales technical support to Cisco certified partners for all Cisco Enterprise and Service Provider products. The presales services offered to Cisco certified partners include:

  • Cisco Product Information
  • Standard Architecture Assistance
  • Creation of Bill of Materials
  • Product Pricing Assistance
  • Partner Programs and Tools Assistance

Open a Web Case

Fill out a web form detailing your inquiry and a specialist will contact you via email.

Chat

Need to talk to someone now? Use our Click-to-Chat feature.

GVE Chat >

Quick Tips

When opening a case, be as detailed as possible and include attachments if necessary.

To avoid delays in receiving the best service possible, please take a moment to review and update your contact information on both of these Cisco sites:

Services Outside of Partner Help

Commonly requested services that are outside of the scope of Partner Help are:

Partner Help Plus

Exclusive to Partner Plus partners receiving Elite level of benefits, Partner Help Plus offers access to fast response times. Escalated second-level presales support is provided by Cisco Virtual Engineering. Within six hours of your request, a Cisco engineering expert will help you close more deals and increase bookings with midsize customers.

Partner Help Plus cases can be opened by calling 800 553-NETS or filling out a form online.