Cisco Tools

Cisco has many tools available that assist our partners to work with us. Whether you are in a sales/business role or a technical role there is sure to be a useful tool for you. Take a look at the "Partner Tools Page" for a comprehensive list of Cisco partner tools and the links to these. Below we have listed the most commonly used tools available and a brief description of each.

Cisco Discovery Service

Network assessment tools provide comprehensive discovery, analysis and reporting capabilities that help you understand, maintain, manage and evolve customer networks. Cisco Discovery Service helps network assessment tools perform advanced analytics and reporting on Cisco equipment.

Know the Network (KTN)

The Know the Network (KTN) solution is a set of business capabilities for collection-led, intelligent installed base management. KTN helps you make informed decisions about your network in regard to risk, performance and financial management. It's a health check on your customer's network - where you can find end of life products.

Customer Service Central (CSC) - My Workspace

Raise and manage all your customer service cases in the one place. For help with orders, quotes, returns, deal support, service contracts, profile/login, tools access, training, reporting, feedback, and more. Raise a case with the relevant details. Your case will then be routed to the relevant team at Cisco for action. Simply return to the tool for case updates. To access Customer Service Central (CSC)

Which Sales Tool Do I Use and When?

There are so many useful Cisco tools to utilise in the sales cycle. If you're not sure which sales tool to use when, we've made it easy - check out our easy list.

Smart Business Architecture (SBA)

Cisco Smart Business Architecture (SBA) is a series of prescriptive guides that help you get further in your network design faster. You will find network design and deployment best practices for organisations with up to 10,000 connected users. This Design Zone site holds the Design and Deployment guides as well as other partner resources to support your use of SBA.

Quick Pricing Tool (QPT)

The Cisco Quick Pricing Tool (QPT) is designed to help you quickly generate a bill of materials and estimate pricing for Cisco solutions addressing the needs of small to midsized customers. Using a clear graphical interface and user profiles, you can easily select products and options without the need for technical assistance. Choose from four Quick Pricing Tool (QPT) modules.

Cisco Commerce Workspace (CCW)

Cisco Commerce Workspace (CCW) Ordering Tool provides one integrated commerce experience that allows Partners to register deals; configure and price products, software and related services; and submit orders from a single Workspace.

Cisco Competitive Tool

Not sure on how to find out more competitive information about the technology you are selling? View competitive technology information from leading industry vendors by company - it's across all the Cisco architectures and includes industry reports.

Steps to Success

Steps for Success accelerates partner capabilities for growth by providing a step-by-step deployment model for a successful customer engagement. It is designed to help you accelerate your profitability with best practice content to improve your business capabilities, enhance your service portfolios and expand your solutions practices. Build your capabilities by leveraging resources in each phase of the network lifecycle - Prepare, Plan, Design, Implement, Operate and Optimise.

Cisco Support Communities & Support Forums

Need post-sales support? Try the Cisco support forum. You can engage in discussions with Cisco subject matter experts as well as view relevant expert videos and documents across all technologies.

There's even more support with Cisco Communities - read blogs and popular discussions. Ask anything on Cisco Communities.

For a private forum, this is the ideal place for Cisco Partners to come together to learn, share and collaborate. Use message boards, web chats, blogs and videos. You're encouraged to lead a discussion by asking Cisco Experts and other partners to share ideas and insights. Start talking today at Cisco Partner Communities.

Cisco Validated Designs (CVD)

Cisco Validated Designs consist of systems and solutions that are designed, tested, and documented to facilitate and improve customer deployments. These designs incorporate a wide range of technologies and products into a portfolio of solutions that have been developed to address the business needs of our customers.

DSP Calculator

Use the DSP Calculator to quickly calculate the amount of DSP resources required in a voice gateway.

Power Calculator

The Cisco Power Calculator enables you to calculate the power supply requirements for a specific Power over Ethernet (PoE) configuration. The Cisco Power Calculator will guide you through a series of selections for configurable products.

Lead Time Tool

If you're ordering directly from Cisco*, the Lead Times Tool provides an estimate of product lead times to help you plan your order with Cisco. Through your view into Cisco's order fulfillment process, you are able to set realistic expectations regarding the estimated days it will take Cisco to fulfill your order.

*Only partners with Direct Purchasing Agreement can purchase directly from Cisco.

Service Availability Matrix

Use the Service Availability Matrix (SAM) to verify the availability of Logistics and Field Engineering services worldwide.

Product Warranty Tool

All Cisco hardware and software products are covered by warranty for a minimum of 90 days. Some products have longer warranty coverage periods. Please review the information on this page for warranty details across the Cisco product line.

SCC - Cisco Service Contract Centre

Cisco Service Contract Centre (SCC) for Indirect Resellers and Distributors (SMS3) provides distributors and resellers with a streamlined and globally consistent method to quote, order and register new and renewal service contracts.

TAC - Technical Assistance Centre - Logging a case

Technical Assistance Centre (TAC) - For all customers, partners, resellers and distributors who hold valid Cisco service contracts. Cisco provides around-the-clock, award-winning technical support services, online and over the phone.

TAC - Technical Assistance Centre - SMB

Small Business Support Centre engineers are certified to CCNA and beyond to address the technical needs of small businesses, by phone or chat.

Feature Navigator

Cisco Feature Navigator allows you to quickly find the right Cisco IOS, IOS XE, IOS XR and CatOS software release for the features you want to run on your network.

Engage Your Talent Connections

Cisco Partner Talent is committed to providing Cisco Partners with programs, events and best practice resources that focus on human capital management.
By working together, our aim is to help partners attract, develop and retain the right people with the right skills at the right time.

Cisco Partner Talent

Driving Partner Enablement through talent investments. Practical information and training ideas for human capital and strategic talent management, thought leadership and best practices.

Cisco Fit4Talent

Resources to support your Talent Management Lifecycle. Including Business and Workforce Planning, Attracting & Hiring staff, Onboarding and Learning & Development. A wide range of tools, websites, checklists and more.

Cisco Partner TalentCisco Partner Talent Network (CPTN)

An award winning, multi-language online recruitment platform that helps to connect Cisco Partners with the right talent. This is an external Cisco tool so you will need to request an account and set up your log-in (not your log-in ID). Once you have set up your log-in your access will remain in place for next time.

Talk to Cisco

Not sure who to talk to at Cisco or where the offices are? Find the right person and office locations quickly.

Read More

Cisco Social Media - Australia & New Zealand

Want real-time updates of the latest Cisco happenings in Australia and New Zealand? Subscribe to our social media sites today.

Twitter icon   Facebook icon   YouTube icon   Flickr icon   Google plus icon

Cisco Live 365 – The Virtual Event

Did you miss sessions at Cisco Live 2013 in Melbourne? Couldn't get there?
Join Cisco Live 365 to access free content from Cisco Live including the Keynote speech and sessions.