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Supporting Cisco Devices for Field Technicians (FLDTEC)

The Supporting Cisco Devices for Field Technicians (FLDTEC) training teaches you knowledge and skills related to on-site replacement of Cisco technologies across routing, switching, data center, unified computing system (UCS), and collaboration platforms. This includes hardware identification, cabling, configuration backup and restoration, and software upgrades/downgrades.

What you need to know

This training prepares you for

800-150 FLDTEC exam

Ways to get this training

Cisco U. Learning Path

Follow a guided Learning Path designed for your certification success. Pre- and post-assessments help you skip what you know and focus on what you need to learn.

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E-learning

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Download the course overview (PDF)

    How you'll benefit

    This training will help you:

    • Gain the knowledge you need to maintain on-site Cisco technologies
    • Qualify for professional-level job roles in collaboration, data center, and routing and switching

    Who should enroll

    • Field Engineers
    • Cisco Virtual Internetworking Support Engineers (VISE)
    • Cisco Technical Assistance Center (TAC) Engineers
    • High Touch Operations Managers (HTOM)
    • Consulting Engineers
    • Network Engineers
    • Technical Program Managers

    Technology areas

    • Networking
    • Data Center
    • Collaboration

    Objectives

    • Evaluate common network devices, components, and basic functionality
    • Describe Cisco hardware families, their roles, and functions in a typical enterprise deployment
    • Discover operating systems and command line interface (CLI) commands used to service Cisco products
    • Compare common tasks and tools used to support Cisco equipment service tasks in field deployment scenarios
    • Identify key tools and processes used when installing Cisco hardware components and devices
    • Compare various processes and tools used to support deployment of Cisco software images and device configurations
    • Identify the placement of key infrastructure components, common endpoints, and collaboration devices in an enterprise network
    • Differentiate between on-premises, cloud, and hybrid collaboration deployment models
    • Explain the five main components of Cisco on-premises collaboration deployments, including their functions and key features
    • Describe the role of collaboration infrastructure in supporting video endpoints, including Cisco Telepresence Management Suite, Cisco Meeting Server, and Cisco Meeting Management
    • Explain how Cisco Webex integrates meetings, team collaboration, and calling features
    • Identify the high-level steps for replacing Cisco infrastructure devices, Cisco UCS infrastructure components, and their field replaceable units
    • Identify the form factors and field replaceable units found in Cisco Catalyst switches, Cisco ISR, Cisco 8000 Series, and Cisco NCS routers, and Cisco Catalyst Edge platforms
    • Identify the interfaces and replaceable components in Cisco Meraki switches as well as follow tasks when replacing the switch itself
    • Identify the main product series, field replaceable units, and management platforms for Cisco Secure Firewall devices and Cisco ASR routers
    • Identify the high-level steps for replacing Cisco collaboration endpoints and hardware components
    • Locate key network devices and their function in a common data center topology
    • Indicate which data center components are virtualized in a common data center topology
    • Match the UCS devices to their common placement in a customer network
    • Match UCS management tools to their common use case
    • Identify the high-level steps for replacing Cisco Nexus and MDS switches their field replaceable units
    • Identify the configuration steps required in NX-OS when replacing data center network devices
    • Summarize the high-level steps for replacing hardware components in UCS B-series, C-series, E-series, and X-series devices
    • Differentiate the node replacement process in the Cisco UCS 5108 Blade Server Chassis from the Cisco UCS X9508 Server Chassis

    Prerequisites

    There are no prerequisites for this training. However, you should have an understanding of the exam topics before taking the exam, including:

    • Network Foundations
    • Common Service Tasks and Tools
    • Cisco Software
    • Cisco Infrastructure and Collaboration Architecture
    • Cisco Hardware Replacement
    • Cisco UCS and Data Center Architecture

    These skills can be found in the following Cisco Learning Offerings:

    Course outline

    • Networking Foundations
    • Cisco Equipment and Hardware Foundations
    • Cisco IOS Software Foundations
    • Common Services Tasks & Tools
    • Installing Replacement Hardware
    • Implementing Cisco Software and Configurations
    • Campus Design Considerations
    • Cisco Equipment and Hardware
    • Service Knowledge and Process
    • Cisco UCS & DC Architecture & Management
    • Cisco Data Center Hardware Replacement
    • Cisco UCS Hardware Replacement