Customers can submit a request for a six-month reissue of Learning Credits that are about to expire, one time only. The request must include a detailed plan for using the expiring credits.
If there are Cisco Learning Credits in your account that you will not be able to use before the expiration date, the Team Captain may submit a reissue request for approval by the Cisco Learning Credits team, subject to the following requirements:
There are no exceptions to the requirements above.
Follow these steps to submit a request for reissue (extension) of unused Cisco Learning Credits:
You can also check the status of the request in the LCMT.
You can update your request for reissue (extension) of unused Cisco Learning Credits if you need to add further information or change some information. Follow these steps to update a request:
Clicking the Update button displays the request form with the status of your request indicated.
(US) 1-800-553-6387 Option 4, Option 1