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Redeem Cisco Learning Credits

Redeem Cisco Learning Credits for high-quality authorized training from Cisco Training Services or Cisco Learning Partners, including instructor-led, virtual, on-demand digital, and private group training.

Authorized Cisco training

Cisco Learning Credits are redeemable for the full range of authorized Cisco courses.

Courses must begin before the expiration date of your Learning Credits.

To redeem Cisco Learning Credits for authorized Cisco training:

  1. Gather the following information from your purchase manager or your LCMT account manager or team captain:
    • The Sales Order (SO) number that is associated with your Learning Credits
    • Whether debits to the Learning Credits account must be approved by the team captain before you register for a course
    • The number of Learning Credits that are currently in the account
  2. When you are ready to register for training, choose an approved training provider, course, delivery method, and date.
  3. To pay for the offering, provide the Cisco Learning Credits SO number to the training provider. If the cost of the chosen course is greater than the current value in the Learning Credits account, you can purchase more credits or pay the difference by other means, such as a purchase order or credit card.
  4. Complete registration with the course provider. The course provider will notify your team captain of the registration and the Learning Credits balance remaining and will request a debit of the account. Team captain review and approval is required.

Cisco Learning Credits for Cisco Live

You can apply Cisco Learning Credits to attend Cisco Live and gain access to thought leaders and more than 1,000 education sessions.

You must register for the event before the expiration date of your Learning Credits, but the event can take place after the expiration date.

To redeem Cisco Learning Credits for Cisco Live:

  1. Gather the following information from your purchase manager or your LCMT account manager or team captain:
    • The Sales Order (SO) number that is associated with your Learning Credits
    • Whether debits to the Learning Credits account must be approved by the team captain before you register for an event
    • The number of Learning Credits that are currently in the account
  2. Choose your level of participation in the event. When the team captain has approved the debit in the LCMT, if needed, begin registration for the event.
  3. Under Payment Information, choose Learning Credits.
  4. In the SO Number fields, enter the Sales Order number or numbers. (If your organization has multiple sales orders, you can apply more than one.)
    • In the Number of Credits field, enter the number of Learning Credits needed for registration.
  5. Click Submit Order. Cisco will notify your team captain of the registration and the Learning Credits balance remaining and will request a debit of the account. 

Certification exam vouchers

  • Your organization can use Cisco Learning Credits to plan for and prepay fees for written certification exams with exam vouchers.
  • Exam voucher orders must be submitted no later than five days before the expiration date of your Learning Credits.
  • Exam vouchers are nonrefundable and expire 12 months from the date on which they were issued.
  • Customers and Learning Partners may purchase Cisco exam vouchers using Cisco Learning Credits.
  • For questions about the status of your order, email the certification exam support team.

Cisco Learning Network Store products

Redeem your organization’s Learning Credits for Cisco products at the Cisco Learning Network Store, including labs and on-demand e-learning.

Get help

Email

  • You will be notified of case details via email
  • Not to be used for updates or communication, please use the case tool

Online

  • You will be notified of case details via email
  • Please use case tool to communicate with team

Phone

(US) 1-800-553-6387 Option 4, Option 1

  • A case will be opened on your behalf, or
  • You may update an existing case using this option