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What if I see an account listed that doesn't belong to me?

You can open a support case to provide the correct team captain assignment. If you don't know who the current team captain is, just let us know that you don't require access to that account, and we will determine the correct owner.

Why does a team captain have to approve debit requests?

Requiring approval by the team captain improves account security and customer satisfaction for all users. It also lessens the likelihood of disputes between customers and training providers. Transactions must have a status of approved before the training provider can be reimbursed.

What happens if a team captain denies a transaction?

The training provider is notified immediately, the debit is refunded to your account, and reimbursement is permanently denied for that transaction ID. When you and the training provider have resolved any dispute, a new debit transaction must be entered by the training provider.

What happens if a team captain places the transaction on hold?

Placing the debit request on hold prevents the training provider from being reimbursed. The training provider is notified immediately, and you can work together to reach a resolution. The team captain can approve or deny an on-hold transaction at any time.

What if no team captain is assigned to my accounts?

A team captain must be assigned to the account to approve debits to the Cisco Learning Credits account. Training providers cannot be reimbursed by Cisco without team captain approval of the debit.

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Email

  • You will be notified of case details via email
  • Not to be used for updates or communication, please use the case tool

Online

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  • Please use case tool to communicate with team

  • Please use case tool to communicate with team

Phone

(US) 1-800-553-6387 Option 4, Option 1

  • A case will be opened on your behalf, or
  • You may update an existing case using this option