You can open a support case to provide the correct team captain assignment. If you don't know who the current team captain is, just let us know that you don't require access to that account, and we will determine the correct owner.
Requiring approval by the team captain improves account security and customer satisfaction for all users. It also lessens the likelihood of disputes between customers and training providers. Transactions must have a status of approved before the training provider can be reimbursed.
The training provider is notified immediately, the debit is refunded to your account, and reimbursement is permanently denied for that transaction ID. When you and the training provider have resolved any dispute, a new debit transaction must be entered by the training provider.
Placing the debit request on hold prevents the training provider from being reimbursed. The training provider is notified immediately, and you can work together to reach a resolution. The team captain can approve or deny an on-hold transaction at any time.
A team captain must be assigned to the account to approve debits to the Cisco Learning Credits account. Training providers cannot be reimbursed by Cisco without team captain approval of the debit.
(US) 1-800-553-6387 Option 4, Option 1