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Deploying Cisco Unified Contact Center Express (UCCXD)

500-052 UCCXD

Duration: 60 minutes (45-55 questions)

Available languages: English

Exam overview

This exam tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express version 11.0 deployments.

Exam topics

The exam is closed book and no outside reference materials are allowed. The following topics are general guidelines for the content that is likely to be included on the practical exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the following guidelines may change at any time without notice.

32%   1.0   Design a Cisco Unified Contact Center Express System Deployment

1.1  Perform customer capacity planning

1.2  Determine customer required features

1.3  Evaluate and recommend different configuration option

1.4  Identify available configuration and ordering tools

40%   2.0   Implement a Cisco Unified Contact Center Express System

2.1  Describe the process for installing Cisco UCCX software and hardware

2.2  Describe the process to configure Cisco UCCX software and the provisions users need to meet customer requirements

2.3  Describe the process of using the Cisco UCCX Application Editor

2.4  Examine the Cisco Business Edition 6000 competitive landscape

28%   3.0   Operate a Cisco Unified Contact Center Express System

 

3.1  Identify basic Cisco UCCX user tasks

3.2  Identify processes and tools available for troubleshooting Cisco UCCX

3.3  Identify processes and tools available for monitoring system operations in Cisco UCCX

3.4  Identify processes and tools available for patching, upgrading systems, and license additions for Cisco UCCX

 

Training

The following course is the recommended training for this exam.

  • Deploying Cisco Unified Contact Center Express (UCCXD) v6.0

Cisco Partners can access Sales Connect for access to a variety of training content to help them prepare for this exam.