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Cisco Customer Success Manager (820-605 CSM)

Supporting remote certification exams

Online exams

820-605 CSM

Certification: Cisco Customer Success Manager Specialist

Duration: 90 minutes

Available language: English, Japanese

Exam overview

This exam tests a candidate's knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.

Exam preparation

Classroom training

Our authorized Learning Partners teach instructor-led classes around the world. For this exam, we recommend:


Cisco Learning Network Store offers online, self-paced courses and exam preparation materials. For this exam, we recommend:

To schedule your exam

  1. Log into your account at Pearson VUE.
  2. Select Proctored Exams and enter the exam number, 820-605.
  3. Follow the prompts to register.

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