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Cisco Certified Technician (CCT)

Cisco Certified Technicians have the skills to diagnose, restore, repair, and replace critical Cisco networking and system devices at customer sites. Technicians work closely with the Cisco Technical Assistance Center (TAC) to quickly and efficiently resolve support incidents.

Cisco authorized training is available online and can be completed in multiple short sessions, enabling technicians to stay productive in the field. Cisco Certified Technician (CCT) certification is available in multiple technology tracks, providing an opportunity for Cisco support technicians to expand their area of expertise.

CCT Collaboration

Cisco Certified Technician Collaboration (CCT Collaboration) certification focuses on the skills required for onsite support and maintenance of Cisco collaboration endpoints and operating environments. Technicians in this area can identify Cisco collaboration endpoint models, accessories, cabling, and interfaces; understand the Cisco collaboration software and identify commonly found software; and use the Cisco Command Line Interface (CLI) to connect and service products.

Exams and recommended training

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CCT Data Center

Cisco Certified Technician Data Center (CCT Data Center) certification focuses on the skills required for onsite support and maintenance of Cisco Unified Computing Systems and servers. Technicians in this area must be able to identify Cisco Unified Computing System components and servers, accessories, cabling and interfaces; understand the Cisco UCS and NX-OS operating modes and identify commonly-found software; and be able to use the Cisco Graphical User Interface to connect and service product components.

Exams and recommended training

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CCT Routing and Switching

Cisco Certified Technician Routing and Switching (CCT Routing and Switching) certification focuses on the skills required for onsite support and maintenance of Cisco routers, switches, and operating environments. Technicians in this area must be able to identify Cisco router and switch models, accessories, cabling, and interfaces; understand the Cisco IOS Software operating modes and identify commonly found software; and be able to use the Cisco Command Line Interface (CLI) to connect and service products. Achieving CCT Routing and Switching certification is considered the best foundation for supporting other Cisco devices and systems.

Exams and recommended training

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Prerequisites

There are no formal prerequisites to earn these certifications, but you should have an understanding of the exam topics before taking any of the exams.

Recertification

CCT certifications are valid for three years.

Resources

Course overviews

Frequently asked questions