Troubleshooting Cisco Unity Express Virtual Service on KVM Service Containers

Example for Verifying Installation Failure of Cisco Unity Express Virtual Service

You can use the following commands for debugging installation failure:

  • show logg

  • debug virtual-service all

Below is a sample to debug installation failure using show logg command: 

Router# show virtual-service list

Virtual Service List:


Name                    Status             Package Name                         
------------------------------------------------------------------------------
vcue                    Activated          CUE-Virtual-10-0-0-ISR4K.ova            


Router# virtual-service install name cue package bootflash:CUE
Router# $ll name cue package bootflash:CUE-Virtual-10-1-0-ISR4K.ova
Installing package 'bootflash:/CUE-Virtual-10-0-0-ISR4K.ova' for virtual-service 'cue'. Once the install has finished, the VM may be activated. Use 'show virtual-service list' for progress.

Router# show virtual-service list
System busy installing virtual-service 'cue'. The request may take several minutes...
Virtual Service List:


Name                    Status             Package Name                         
------------------------------------------------------------------------------
vcue                    Activated          CUE-Virtual-10-0-0-ISR4K.ova            
cue                     Installing         CUE-Virtual-10-0-0-ISR4K.ova            


...................................
...................................

Router# show virtual-service list
System busy installing virtual-service 'cue'. The request may take several minutes...
Virtual Service List:


Name                    Status             Package Name                         
------------------------------------------------------------------------------
vcue                    Activated          CUE-Virtual-10-0-0-ISR4K.ova            
cue                     Installing         CUE-Virtual-10-0-0-ISR4K.ova            


Router# show virtual-service list
Virtual Service List:


Name                    Status             Package Name                         
------------------------------------------------------------------------------
vcue                    Activated          CUE-Virtual-10-0-0-ISR4K.ova            


Router# show logg
Syslog logging: enabled (0 messages dropped, 2 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)

No Active Message Discriminator.



No Inactive Message Discriminator.


    Console logging: disabled
    Monitor logging: level debugging, 0 messages logged, xml disabled,
                     filtering disabled
    Buffer logging:  level debugging, 1727 messages logged, xml disabled,
                    filtering disabled
    Exception Logging: size (4096 bytes)
    Count and timestamp logging messages: disabled
    Persistent logging: disabled

No active filter modules.

    Trap logging: level informational, 1714 message lines logged
        Logging Source-Interface:       VRF Name:
          
Log Buffer (999999999 bytes):

Aug 11 09:50:17.489 IST: %VMAN-5-PACKAGE_SIGNING_LEVEL_ON_INSTALL: SIP2: vman:  Package 'CUE-Virtual-9-0-ISR4K.ova' for service container 'cue' is 'Cisco signed', signing level cached on original install is 'Cisco signed'
Aug 11 09:50:23.494 IST: %VMAN-3-GENERAL_FAILURE: SIP2: vman:  Virtual Service[cue]::Activate::Container preparation::Unable to prepare container::Application limit verify failed; Installation attempt of vm 'ISR-CUE' vendor 'Cisco Systems, Inc.' exceeds maximum limit of 1
Router#

Use the debug virtual-service all command to enable and view more debugging details shown in the show logg command.

Example for Verifying Activation Failure of Cisco Unity Express Virtual Service

You can use the following commands for debugging activation failure:

  • show logg

  • debug virtual-service all

Below is a sample to debug activation failure using show logg command: 

Router# show run | sec virtual-service
virtual-service vcue
 vnic gateway VirtualPortGroup1
  guest ip address 8.39.23.194


Router# show virtual-service list

Virtual Service List:


Name                    Status             Package Name                         
------------------------------------------------------------------------------
vcue                    Installed          CUE-Virtual-10-0-0-ISR4K.ova            


Router# configure terminal
Enter configuration commands, one per line.  End with CNTL/Z.
Router(config)# virtual-service vcue
Router(config-virt-serv)# vnic gateway VirtualPortGroup 3
Router(config-virt-serv-vnic)# do clear logg
Clear logging buffer [confirm]

Router(config-virt-serv-vnic)# activate
% Activating virtual-service 'vcue', this might take a few minutes. Use 'show virtual-service list' for progress.

Router(config-virt-serv)# end
Router# show virtual-service list
Virtual Service List:


Name                    Status             Package Name                         
------------------------------------------------------------------------------
vcue                    Activate Failed    CUE-Virtual-10-0-0-ISR4K.ova            


Router# show logg
Syslog logging: enabled (0 messages dropped, 2 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)

No Active Message Discriminator.



No Inactive Message Discriminator.


    Console logging: disabled
    Monitor logging: level debugging, 0 messages logged, xml disabled,
                     filtering disabled
    Buffer logging:  level debugging, 1740 messages logged, xml disabled,
                    filtering disabled
    Exception Logging: size (4096 bytes)
    Count and timestamp logging messages: disabled
    Persistent logging: disabled

No active filter modules.

    Trap logging: level informational, 1727 message lines logged
        Logging Source-Interface:       VRF Name:
          
Log Buffer (999999999 bytes):

Aug 11 09:58:29.270 IST: %SYS-5-CONFIG_I: Configured from console by console
Aug 11 09:58:30.698 IST: %VMAN-3-VIRT_INST_INTERFACE: SIP2: vman:  Virtual Service[vcue]::Network interfaces::The number of network interfaces required do not match the number configured::Number defined: 1, number configured: 2
Aug 11 09:58:30.872 IST: %VIRT_SERVICE-5-ACTIVATION_STATE: Failed to activate virtual service vcue
Router#

Use the debug virtual-service all command to enable and view more debugging details shown in the show logg command.

Check Memory Present on Cisco 4000 Series Integrated Services Routers

To check the current system memory usage on Cisco IOS XE and Cisco IOS XE Denali releases, use the following commands: 

Router# show version
.....
.....
cisco ISR4451-X/K9 (2RU) processor with 7796953K/6147K bytes of memory.
Processor board ID FJC2021D0XG
1 Virtual Ethernet interface
4 Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
16777216K bytes of physical memory.

OR 

Router# show platform software status control-processor brief
Load Average
Slot Status 1-Min 5-Min 15-Min
RP0 Healthy 0.01 0.07 0.11
Memory (kB)
Slot Status Total Used (Pct) Free (Pct) Committed (Pct)
RP0 Healthy 16262244 2304168 (14%) 13958076 (86%) 1919520 (12%)