Deployment and Installation Guide for Cisco Jabber Softphone—VDI Windows Release 12.5

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Book Title

Deployment and Installation Guide for Cisco Jabber Softphone—VDI Windows Release 12.5

Chapter Title

Installation and Deployment

Results

Updated:
November 29, 2018

Chapter: Installation and Deployment

Installation and Deployment

Deployment and Installation Workflow


Important

The Cisco Jabber for Windows version must match your Cisco Jabber Softphone for VDI version. The Cisco JVDI Agent and Cisco JVDI Client versions must be the same.

You must install both Cisco JVDI Agent and Cisco JVDI Client; otherwise, the softphone fails to register.

We recommend that you read the Release Notes for Cisco Jabber Softphone for VDI—Windows for your release. Review the requirements to confirm that all required hardware and software meet them. Failure to meet all requirements can result in a nonfunctional deployment.

Procedure

Step 1

Follow the instructions to deploy Cisco Jabber for Windows, up to the installation of the Jabber client.

Important 

You must create CSF devices for Cisco Jabber Softphone for VDI users, and add each user to the following Access Control Groups:

  • Standard CCM End Users

  • Standard CTI Enabled

See On-Premises Deployment for Cisco Jabber for your release.

For hybrid deployments, see Cloud and Hybrid Deployments for Cisco Jabber for your release.

Jabber deployment guides are available from: https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-installation-guides-list.html.

Step 2

Create and set up the hosted virtual desktops in the data center.

Ensure that a hosted virtual desktop (HVD) is ready for you to install Cisco JVDI Agent.

Step 3

Set up and configure the thin clients. Documentation for thin clients is available from the original equipment manufacturer (OEM).

Step 4

Configure the network. See Port Requirements.

Step 5

Install the Cisco Jabber Softphone for VDI components on the thin clients and the hosted virtual desktops. See Install the Components Workflow.

After you install all required software on the HVD, you can clone the HVD.

Install the Components Workflow


Important

The Cisco Jabber for Windows version must match your Cisco Jabber Softphone for VDI version. The Cisco JVDI Agent and Cisco JVDI Client versions must be the same.

Procedure

Step 1

Download the Cisco JVDI Client.

Step 2

Download the Cisco JVDI Agent.

Step 3

Have all users log out of the hosted virtual desktops.
Step 4

On the thin client, install the Cisco JVDI Client.

See Cisco JVDI Client Installation.

Step 5

On the HVD, uninstall any previously installed versions of Cisco JVDI Agent or Cisco JVDI Agent. Also uninstall Cisco Unified Communications clients, such as Cisco Jabber.

Step 6

On the HVD, install Cisco JVDI Agent.

Step 7

On the HVD, install Cisco Jabber.

Double-click CiscoJabberSetup.msi and follow the installation wizard steps. For detailed information about how to install Jabber for Windows, see On-Premises Deployment for Cisco Jabber for your release.

For hybrid deployments, see Cloud and Hybrid Deployments for Cisco Jabber for your release.

Jabber deployment guides are available from: https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-installation-guides-list.html.

Set up the Hosted Virtual Desktops Workflow

Procedure

Step 1

Log in to the Microsoft Windows HVD as the new user, with administration rights.
Step 2

Join the HVD to the corporate domain.

You must have domain administration rights.
Step 3

Set up Citrix or VMware access to the HVDs.

If you are installing a 32–bit version of Cisco Jabber Softphone for VDI, see VMware Installation—Required Setting.

Step 4

Install Cisco JVDI Agent on the HVD.

Step 5

Install Cisco Jabber on the HVD.

See the installation guide for your release: http://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-installation-guides-list.html
Step 6

Clone the HVD image.

For best practices for cloning Microsoft Windows HVD images, consult the documentation for your Citrix or VMware product.

VMware Installation—Required Setting

To enable Cisco Jabber Softphone for VDI (32–bit only) support with versions 4.5 and later, perform a custom installation of VMware Horizon.


Attention

This setting is not for 64–bit versions of Cisco Jabber Softphone for VDI.
Figure 1. Select Customize Installation
VMware installation page with the option to customize the installation.

Check the following setting during the installation (new install or upgrade): 32-bit Core Remote Experience on this 64-bit machine.

Figure 2. VMware Customized Installation Settings
A red border indicates the required setting.

For more information about this setting, see the VMware Horizon documentation.

Download the Cisco JVDI Client

Procedure

Step 1

Visit the following URL:

http://www.cisco.com/cisco/software/navigator.html
Step 2

Go to Products > Unified Communications > Unified Communications Applications > Messaging > Cisco Jabber Softphone for VDI for Windows.

Step 3

From the list, choose the file for your release.
Step 4

Click Download or Add to cart and follow the prompts.

Download the Cisco JVDI Agent

Install Cisco JVDI Agent on the hosted virtual desktops (HVD), before you install Cisco Jabber for Windows.

Procedure

Step 1

Visit the following URL:

http://www.cisco.com/cisco/software/navigator.html
Step 2

Go to Products > Unified Communications > Unified Communications Applications > Messaging > Cisco Jabber Softphone for VDI for Windows.

Step 3

From the list, choose the file for your release.
Step 4

Click Download or Add to cart and follow the prompts.

Cisco JVDI Client Installation

Prerequisites

Before you install Cisco JVDI Client on the thin clients, complete the following tasks:

  • Install and set up the Citrix Receiver or VMware Horizon View Client.

    Ensure that you are using a supported version of your Citrix or VMware product. For more information, see Release Notes for Cisco Jabber Softphone for VDI for Windows for your release.


    Important

    The JVDI Client is a 32–bit application. When you install VMware Horizon View Client, choose Customize Installation and configure the following settings:

    • Uncheck the Virtualization Pack for Skype for Business check box.

    • Check the Install 32-bit Core remote Experience on this 64-bit machine check box.

  • Obtain the Cisco JVDI Client zip file, and extract the contents.

Use one of the following methods to install Cisco JVDI Client:

Run the Microsoft Installer

Run the Microsoft Installer (MSI) to install Cisco JVDI Client.

Procedure

Step 1

Double-click the CiscoJVDIClientSetup.msi file.
Step 2

To open the executable file, click OK.

Step 3

If the Open File - Security Warning appears, click Run.

Step 4

Read the EULA and, if you agree, click Accept and Install.

http://www.cisco.com/go/eula.

Step 5

To complete the installation, click Finish.

Use the Command Line

Procedure

Step 1

Open a command window.
Step 2

Enter the following command: start /wait msiexec.exe /i <path to MSI>\CiscoJVDIClientSetup.msi /quiet.

The /quiet switch specifies a silent installation.

Use the Group Policy Editor

Use the Group Policy Management console to deploy Cisco JVDI Client to supported thin clients that are running a supported Microsoft Windows operating system.

Before you begin

  • Use Microsoft Orca to set the language code to 1033.

  • Copy the modified Microsoft Installer (MSI) to a software distribution point for deployment. All computers to which you plan to deploy Cisco JVDI Client must be able to access the MSI on the distribution point.

Procedure

Step 1

Select Start > Run.

Step 2

At the prompt, enter the following command: GPMC.msc.

Step 3

Right-click on the appropriate domain in the left section.
Step 4

Select Create a GPO in this Domain, and Link it here.

Step 5

In the New GPO window, Name field, enter a name for the group policy object.

Step 6

Leave the default value or select an option from the Source Starter GPO list, and then select OK.

The new group policy appears in the list of group policies for the domain.
Step 7

Select the group policy object under the domain in the left section.

Step 8

From the Security Filtering section of the Scope tab, select Add.

Step 9

Specify the computers and users to which you want to deploy Cisco JVDI Client.

Step 10

Specify the MSI file.
Step 11

Right-click the group policy object in the left section and then select Edit.

The Group Policy Management Editor opens.
Step 12

Select Computer Configuration and then select Policies > Software Settings.

Step 13

Right-click Software Installation and then select New > Package.

Step 14

Next to File Name, enter the location of the MSI file.

Example:

\\server\software_distribution
Important 
Enter the Uniform Naming Convention (UNC) path for the location of the MSI file. If you do not enter the UNC path, Group Policy cannot deploy Cisco JVDI Client.
Step 15

Select the MSI file, and then select Open.

Step 16

In the Deploy Software dialog box, select Assigned, and then select OK.

Set the Language Code

Use Microsoft Orca to set the language code if you plan to use Group Policy to deploy Cisco JVDI Client. Microsoft Orca is available as part of the Microsoft Windows SDK for Windows 7 and .NET Framework 4 that you can download from the Microsoft website.

Before you begin

Ensure that Microsoft Orca is installed.

Procedure
Step 1

Start Microsoft Orca.

Step 2

Select File > Open.

Step 3

Browse to the location of Cisco JVDI Client.

Step 4

Select Cisco JVDI Client, and then click Open.

Step 5

Select View > Summary Information.

Step 6

Set the Languages field to 1033.

Step 7

Select OK.

Step 8

Select Tools > Options.

Step 9

Select the Database tab.

Step 10

Select Copy embedded streams during 'Save As'.

Step 11

Select Apply, and then select OK.

Step 12

Select File > Save As.

Step 13

Select a location to which to save the modified Cisco JVDI Client file.

Step 14

Specify a name for the modified file, and then select Save.

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