Deployment and Installation Guide for Cisco Jabber Softphone—VDI Windows Release 12.5

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Book Contents
Find Matches in This Book
Available Languages
Download Options

Book Title

Deployment and Installation Guide for Cisco Jabber Softphone—VDI Windows Release 12.5

Chapter Title

Requirements

Results

Updated:
January 23, 2020

Chapter: Requirements

Requirements

System Requirements


Important

Each of the components listed in the following table must meet the requirements. Use of unsupported components can result in a nonfunctional deployment.

Only the components, versions, and minimum hardware requirements listed in the table are supported.

Component

Requirements

Microsoft Windows-based thin client hardware

  • Installed RAM 2 GB

  • Free Physical Memory 128 MB

  • Free Disk Space 256 MB

  • CPU Mobile AMD Sempron Processor 3600+, 2-GHz Intel Core 2 CPU, or T7400 2.16 GHz

  • DirectX 11 compatible GPU

  • USB 2.0 for USB camera and audio devices

Note 
Cisco Jabber Softphone for VDI for Windows does not require the Microsoft .NET Framework or any Java modules.

Microsoft Windows-based thin client OS

  • Microsoft Windows 7 32 bit

  • Microsoft Windows 7 64 bit

  • Microsoft Windows 8 32 bit

  • Microsoft Windows 8 64 bit

  • Microsoft Windows 8.1 32 bit

  • Microsoft Windows 8.1 64 bit

  • Microsoft Windows 10 32 bit

  • Microsoft Windows 10 64 bit

  • Windows Thin PC 32 bit

Windows Embedded Standard-based thin client hardware

  • Installed RAM 2 GB

  • Free Physical Memory 128 MB

  • Free Disk Space 256 MB

  • CPU performance affects the maximum video resolution. With Windows Embedded Standard thin clients, the expected resolution depends on the CPU:

    • Up to 720p with quad-core AMD GX-420CA SOC 2 GHz or similar

    • Up to 240p with dual-core AMD G-T56N 1.65 GHz or similar

    • Audio-only support with dual-core VIA Eden X2 U4200 1 GHz or similar CPU

    Note 
    These hardware specifications are only guidelines for the expected resolutions. Other factors can affect video resolution.

  • DirectX 11 compatible GPU

  • USB 2.0 for USB camera and audio devices

Note 
Cisco Jabber Softphone for VDI for Windows does not require the Microsoft .NET Framework or any Java modules.

Windows Embedded Standard-based thin client OS

  • Windows Embedded Standard 7 32 bit

  • Windows Embedded Standard 7 64 bit

  • Windows Embedded Standard 8 64 bit

  • Windows 10 IoT Enterprise

Hosted virtual desktop OS (server-side)

  • Microsoft Windows 7 32 bit

  • Microsoft Windows 7 64 bit

  • Microsoft Windows 8 32 bit

  • Microsoft Windows 8 64 bit

  • Microsoft Windows 8.1 32 bit

  • Microsoft Windows 8.1 64 bit

  • Microsoft Windows 10 32 bit

  • Microsoft Windows 10 64 bit

Connection broker for the hosted virtual desktop

1

  • Citrix XenDesktop 7.5 and later 7.x versions

  • Citrix XenApp 7.5 and later 7.x versions—Published Desktop and Published Application

    Important 

    Published Application is not supported in full-screen mode.

  • VMware Horizon 6.0 (with View)—Published desktops only

  • VMware Horizon 6 version 6.1.0—Published desktops only

  • VMware Horizon 6 version 6.2.0—Published desktops only

  • VMware Horizon 7 version 7.x—Published desktops only

    Attention 

    For information about an issue that occurs when using some VMware Horizon 7.3.x versions, see CSCvk30137.

Citrix Receiver or

VMware Horizon Client

2

(Installed on the thin client)

  • Citrix Receiver (ICA) for Windows 4.4.1000 and later 4.x versions

  • VMware Horizon Client for Windows 4.1.0, 4 and later 4.x version. (Versions 4.3 and 4.4 are not supported.)

    To enable JVDI support with versions 4.5 and later, check 32-bit Core Remote Experience on this 64-bit machine during the VMWare Horizon installation (new install or upgrade). For more information about this setting, see the VMWare Horizon documentation.

Important 

Before you install the Cisco JVDI Client, install the Citrix Receiver or VMware Horizon Client on the thin client.

If you change from a Citrix environment to a VMware environment (or from VMware to Citrix), reinstall the Cisco JVDI Client.

Cisco Unified Communications client on the hosted virtual desktop:

Cisco Jabber for Windows.

Cisco Jabber for Windows 12.5 running on the hosted virtual desktop (HVD).

Cisco Jabber Softphone for VDI is compatible with all future 12.5(x) Cisco Jabber for Windows versions.

For complete information about virtual environment compatibility, see the documentation for Cisco Jabber.

Cisco Unified Communications Manager

  • Recommended CUCM Release 11.5(1)SU3 or later

  • Minimum CUCM Release 10.5

Accessories

For a complete listing of supported audio and video accessories, see Unified Communications Endpoint and Client Accessories, at http://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.html.

Important 
Ensure that all Jabra devices are running the latest firmware. You can use the Jabra Direct to update the firmware. For more information visit: http://www.jabra.com.
1

A connection broker is software that creates connections to hosted virtual desktops. A connection broker performs a number of tasks that include

  • Validating the username and providing a connection for the user.

  • Allowing the user to connect to a specific virtual desktop.

2

The Citrix Receiver or VMware Horizon Client provides a user interface for the corresponding connection broker.

(PCoIP only)

Considerations for Thin Clients

Windows thin clients, including older PCs, must meet all system requirements. For more information, see Release Notes for Cisco Jabber Softphone for VDI—Windows for your release.

Port Requirements


Important

The Cisco JVDI Client installer does not add firewall rules.

If the Windows Firewall is enabled on the thin clients, you must add the Cisco JVDI Client (vxc.exe) as an exception. The first time that you start Cisco JVDI Client, a Windows Security Alert appears. To add the exception, check the networks for which you want to allow Cisco JVDI Client. For more information about how to configure the Windows Firewall, see the Microsoft documentation.

This requirement applies to all versions of the Windows Firewall, including Windows Defender.

The following table lists the ports and port ranges used by Cisco Jabber Softphone for VDI.

Table 1. Port Usage

Port

Description

69 and Ephemeral

UDP Outbound traffic for TFTP

Note 

An ephemeral port is a short-lived transport protocol port for IP communications. IP software can allocate ephemeral ports automatically from a predefined range. The following protocols can use an ephemeral port assignment for the client end of a communication, to a well-known port on a server.

  • Stream Control Transmission Protocol (SCTP)

  • Transmission Control Protocol (TCP)

  • User Datagram Protocol (UDP)

A well-known port is a port reserved by the Internet Corporation for Assigned Names and Numbers (ICANN) for assignment for specific applications.

5060

TCP (default) or UDP Outbound traffic for Session Initiation Protocol (SIP) call signaling

5061

TCP Outbound traffic for Secure SIP call signaling

6970

TCP Outbound traffic for HTTP

16384–32767

UDP Inbound and outbound traffic for RTP (audio and video streams)

You can configure the Cisco Unified Communications Manager to reduce this port range. Change the Start/Stop Media Port setting in the SIP Profile, which is associated with the CSF device.

Supported Codecs

Table 2. Supported Audio and Video Codecs

Audio Codec

Video Codec

G.722

H.264/AVC

G.722.1 (24 and 32k)

G.722.1 is supported on Cisco Unified Communications Manager 8.6.1 or later.

G.711 A-law

G.711 u-law

G.729a

Opus

Opus is supported on Cisco Unified Communications Manager 11.0 or later.

Was this Document Helpful?

FeedbackFeedback

Contact Cisco