Contents

Set Up Voicemail on Cisco Unified Presence

Setting up voicemail requires you to configure Cisco Unity Connection and then add voicemail profiles on Cisco Unified Presence. You can also configure voicemail retrieval and redirection to enable users to access voice mail messages in the client user interface and send incoming calls to voicemail.

This chapter applies to Cisco Unified Presence version 8.6 and lower.

Configure Cisco Unity Connection

You must complete some specific steps to configure Cisco Unity Connection so that Cisco Jabber can access voicemail services. You should refer to the Cisco Unity Connection documentation for instructions on general tasks such as creating users, passwords, and provisioning users with voicemail access.

Remember:

Cisco Jabber connects to the voicemail service through a REST interface and supports Cisco Unity Connection version 8.5 or later.

Procedure
    Step 1   Ensure the Connection Jetty and Connection REST Service services are started.
    1. Open the Cisco Unity Connection Serviceability interface.
    2. Select Tools > Service Management.
    3. Locate the following services in the Optional Services section:
      • Connection Jetty
      • Connection REST Service
    4. Start the services if required.
    Step 2   Open the Cisco Unity Connection Administration interface.
    Step 3   Edit user password settings.
    1. Select Users.
    2. Select the appropriate user.
    3. Select Edit > Password Settings.
    4. Select Web Application from the Choose Password menu.
    5. Uncheck User Must Change at Next Sign-In.
    6. Select Save.
    Step 4   Provide users with access to the web inbox.
    1. Select Class of Service.

      The Search Class of Service window opens.

    2. Select the appropriate class of service or add a new class of service.
    3. Select Allow Users to Use the Web Inbox and RSS Feeds.
    4. Select all other options as appropriate.
    5. Select Save.
    Step 5   Select API configuration settings.
    1. Select System Settings > Advanced > API Settings.

      The API Configuration window opens.

    2. Select the following options:
      • Allow Access to Secure Message Recordings through CUMI
      • Display Message Header Information of Secure Messages through CUMI
      • Allow Message Attachments through CUMI
    3. Select Save.

    Add a Voicemail Server

    Complete the steps in this task to add your voicemail server on Cisco Unified Presence.

    Procedure
      Step 1   Open the Cisco Unified Presence Administration interface.
      Step 2   Select Application > Cisco Jabber > Voicemail Server.
      Note   

      In some versions of Cisco Unified Presence, this path is as follows: Application > Cisco Unified Personal Communicator > Voicemail Server.

      The Find and List Voicemail Servers window opens.

      Step 3   Select Add New.

      The Voicemail Server Configuration window opens.

      Step 4   Select Unity Connection from the Server Type drop-down list.
      Step 5   Specify details in the Voicemail Server Configuration section as follows:
      Name

      Enter a descriptive name for the server, for example, PrimaryVoicemailServer.

      Description

      Enter an optional description.

      Hostname/IP Address
      Enter the address of the voicemail server in one of the following formats:
      • Hostname
      • IP Address
      • FQDN
      Port

      You do not need to specify a port number. By default, the client always uses port 443 to connect to the voicemail server. For this reason, any value you specify does not take effect.

      Protocol Type

      You do not need to specify a value. By default, the client always uses HTTPS to connect to the voicemail server. For this reason, any value you specify does not take effect.

      Step 6   Select Save.
      Related Information
      Configuring Voicemail Server Names and Addresses on Cisco Unified Presence

      Create a Mailstore

      Complete the steps in this task to create a mailstore on Cisco Unified Presence.

      Procedure
        Step 1   Open the Cisco Unified Presence Administration interface.
        Step 2   Select Application > Cisco Jabber > Mailstore.
        Note   

        In some versions of Cisco Unified Presence, this path is as follows: Application > Cisco Unified Personal Communicator > Mailstore.

        The Find and List Mailstore Servers window opens.

        Step 3   Select Add New.

        The Mailstore Configuration window opens.

        Step 4   Specify details on the Mailstore Configuration window as follows:
        Name

        Enter a descriptive name for the server, for example, PrimaryMailStoreServer.

        Description

        Enter an optional description.

        Hostname/IP Address
        Enter the address of the mailstore server in one of the following formats:
        • Hostname
        • IP Address
        • FQDN
        Port

        You do not need to specify a port number. By default, the client always uses port 443 to connect to the mailstore server. For this reason, any value you specify does not take effect.

        Protocol Type

        You do not need to specify a value. By default, the client always uses HTTPS to connect to the mailstore server. For this reason, any value you specify does not take effect.

        Step 5   Select Save.

        Create a Voicemail Profile

        After you add a voicemail server, you must create a voicemail profile and add that server to the profile.

        Procedure
          Step 1   Open the Cisco Unified Presence Administration interface.
          Step 2   Select Application > Cisco Jabber > Voicemail Profile.
          Note   

          In some versions of Cisco Unified Presence, this path is as follows: Application > Cisco Unified Personal Communicator > Voicemail Profile.

          The Find and List Voicemail Profiles window opens.

          Step 3   Select Add New.

          The Voicemail Profile Configuration window opens.

          Step 4   Specify the required details on the Voicemail Profile Configuration window.
          Step 5   Add users to the voicemail profile as follows:
          1. Select Add Users to Profile.

            The Find and List Users dialog box opens.

          2. Specify the appropriate filters in the Find User where field and then select Find to retrieve a list of users.
          3. Select the appropriate users from the list.
          4. Select Add Selected.

            The selected users are added to the voicemail profile.

          Step 6   Select Save.

          Configure Retrieval and Redirection

          Configure retrieval so that users can access voice mail messages in the client interface. Configure redirection so that users can send incoming calls to voicemail. You configure retrieval and redirection on Cisco Unified Communications Manager.

          Procedure
            Step 1   Open the Cisco Unified CM Administration interface.
            Step 2   Configure the voicemail pilot.
            1. Select Advanced Features > Voice Mail > Voice Mail Pilot.

              The Find and List Voice Mail Pilots window opens.

            2. Select Add New.

              The Voice Mail Pilot Configuration window opens.

            3. Specify the appropriate details on the Voice Mail Pilot Configuration window.
            4. Select Save.
            Step 3   Add the voicemail pilot to the voicemail profile.
            1. Select Advanced Features > Voice Mail > Voice Mail Profile.

              The Find and List Voice Mail Mail Profiles window opens.

            2. Specify the appropriate filters in the Find Voice Mail Profile where Voice Mail Profile Name field and then select Find to retrieve a list of profiles.
            3. Select the appropriate profile from the list.

              The Voice Mail Pilot Configuration window opens.

            4. Select the voicemail pilot from the Voice Mail Pilot drop-down list.
            5. Select Save.
            Step 4   Specify the voicemail profile in the directory number configuration.
            1. Select Device > Phone.

              The Find and List Phones window opens.

            2. Specify the appropriate filters in the Find Phone where field and then select Find to retrieve a list of devices.
            3. Select the appropriate device from the list.

              The Phone Configuration window opens.

            4. Locate the Association Information section.
            5. Select the appropriate device number.

              The Directory Number Configuration window opens.

            6. Locate the Directory Number Settings section.
            7. Select the voicemail profile from the Voice Mail Profile drop-down list.
            8. Select Save.

            Set a Voicemail Credentials Source

            You can specify a voicemail credentials source on Cisco Unified Presence.


            Tip

            In hybrid cloud-based deployments, you can set a voicemail credentials source as part of your configuration file with the VoiceMailService_UseCredentialsFrom parameter. See the Installation and Configuration Guide for more information.

            Procedure
              Step 1   Open the Cisco Unified Presence Administration interface.
              Step 2   Select Application > Cisco Jabber > Settings.

              In some versions of Cisco Unified Presence this path is as follows: Application > Cisco Unified Personal Communicator > Settings

              Step 3   In the Cisco Jabber Settings section, select CUP from the Credentials source for voicemail service drop-down list.
              Note   

              Do not select Web Conferencing from the Credentials source for voicemail service drop-down list. You cannot currently use conferencing credentials as a credentials source for voicemail services.

              The user's credentials for Cisco Unified Presence match the user's voicemail credentials. As a result, users do not need to specify their voicemail credentials in the client user interface.

              What to Do Next

              Important:

              There is no mechanism to synchronize credentials between servers. If you specify a credentials source, you must ensure that those credentials match the user's voicemail credentials.

              For example, you specify that a user's Cisco Unified Presence credentials match the user's Cisco Unity Connection credentials. The user's Cisco Unified Presence credentials then change. You must update the user's Cisco Unity Connection credentials to reflect that change.

              Set Up Voicemail on Cisco Unified Presence

              Set Up Voicemail on Cisco Unified Presence

              Setting up voicemail requires you to configure Cisco Unity Connection and then add voicemail profiles on Cisco Unified Presence. You can also configure voicemail retrieval and redirection to enable users to access voice mail messages in the client user interface and send incoming calls to voicemail.

              This chapter applies to Cisco Unified Presence version 8.6 and lower.

              Configure Cisco Unity Connection

              You must complete some specific steps to configure Cisco Unity Connection so that Cisco Jabber can access voicemail services. You should refer to the Cisco Unity Connection documentation for instructions on general tasks such as creating users, passwords, and provisioning users with voicemail access.

              Remember:

              Cisco Jabber connects to the voicemail service through a REST interface and supports Cisco Unity Connection version 8.5 or later.

              Procedure
                Step 1   Ensure the Connection Jetty and Connection REST Service services are started.
                1. Open the Cisco Unity Connection Serviceability interface.
                2. Select Tools > Service Management.
                3. Locate the following services in the Optional Services section:
                  • Connection Jetty
                  • Connection REST Service
                4. Start the services if required.
                Step 2   Open the Cisco Unity Connection Administration interface.
                Step 3   Edit user password settings.
                1. Select Users.
                2. Select the appropriate user.
                3. Select Edit > Password Settings.
                4. Select Web Application from the Choose Password menu.
                5. Uncheck User Must Change at Next Sign-In.
                6. Select Save.
                Step 4   Provide users with access to the web inbox.
                1. Select Class of Service.

                  The Search Class of Service window opens.

                2. Select the appropriate class of service or add a new class of service.
                3. Select Allow Users to Use the Web Inbox and RSS Feeds.
                4. Select all other options as appropriate.
                5. Select Save.
                Step 5   Select API configuration settings.
                1. Select System Settings > Advanced > API Settings.

                  The API Configuration window opens.

                2. Select the following options:
                  • Allow Access to Secure Message Recordings through CUMI
                  • Display Message Header Information of Secure Messages through CUMI
                  • Allow Message Attachments through CUMI
                3. Select Save.

                Add a Voicemail Server

                Complete the steps in this task to add your voicemail server on Cisco Unified Presence.

                Procedure
                  Step 1   Open the Cisco Unified Presence Administration interface.
                  Step 2   Select Application > Cisco Jabber > Voicemail Server.
                  Note   

                  In some versions of Cisco Unified Presence, this path is as follows: Application > Cisco Unified Personal Communicator > Voicemail Server.

                  The Find and List Voicemail Servers window opens.

                  Step 3   Select Add New.

                  The Voicemail Server Configuration window opens.

                  Step 4   Select Unity Connection from the Server Type drop-down list.
                  Step 5   Specify details in the Voicemail Server Configuration section as follows:
                  Name

                  Enter a descriptive name for the server, for example, PrimaryVoicemailServer.

                  Description

                  Enter an optional description.

                  Hostname/IP Address
                  Enter the address of the voicemail server in one of the following formats:
                  • Hostname
                  • IP Address
                  • FQDN
                  Port

                  You do not need to specify a port number. By default, the client always uses port 443 to connect to the voicemail server. For this reason, any value you specify does not take effect.

                  Protocol Type

                  You do not need to specify a value. By default, the client always uses HTTPS to connect to the voicemail server. For this reason, any value you specify does not take effect.

                  Step 6   Select Save.
                  Related Information

                  Create a Mailstore

                  Complete the steps in this task to create a mailstore on Cisco Unified Presence.

                  Procedure
                    Step 1   Open the Cisco Unified Presence Administration interface.
                    Step 2   Select Application > Cisco Jabber > Mailstore.
                    Note   

                    In some versions of Cisco Unified Presence, this path is as follows: Application > Cisco Unified Personal Communicator > Mailstore.

                    The Find and List Mailstore Servers window opens.

                    Step 3   Select Add New.

                    The Mailstore Configuration window opens.

                    Step 4   Specify details on the Mailstore Configuration window as follows:
                    Name

                    Enter a descriptive name for the server, for example, PrimaryMailStoreServer.

                    Description

                    Enter an optional description.

                    Hostname/IP Address
                    Enter the address of the mailstore server in one of the following formats:
                    • Hostname
                    • IP Address
                    • FQDN
                    Port

                    You do not need to specify a port number. By default, the client always uses port 443 to connect to the mailstore server. For this reason, any value you specify does not take effect.

                    Protocol Type

                    You do not need to specify a value. By default, the client always uses HTTPS to connect to the mailstore server. For this reason, any value you specify does not take effect.

                    Step 5   Select Save.

                    Create a Voicemail Profile

                    After you add a voicemail server, you must create a voicemail profile and add that server to the profile.

                    Procedure
                      Step 1   Open the Cisco Unified Presence Administration interface.
                      Step 2   Select Application > Cisco Jabber > Voicemail Profile.
                      Note   

                      In some versions of Cisco Unified Presence, this path is as follows: Application > Cisco Unified Personal Communicator > Voicemail Profile.

                      The Find and List Voicemail Profiles window opens.

                      Step 3   Select Add New.

                      The Voicemail Profile Configuration window opens.

                      Step 4   Specify the required details on the Voicemail Profile Configuration window.
                      Step 5   Add users to the voicemail profile as follows:
                      1. Select Add Users to Profile.

                        The Find and List Users dialog box opens.

                      2. Specify the appropriate filters in the Find User where field and then select Find to retrieve a list of users.
                      3. Select the appropriate users from the list.
                      4. Select Add Selected.

                        The selected users are added to the voicemail profile.

                      Step 6   Select Save.

                      Configure Retrieval and Redirection

                      Configure retrieval so that users can access voice mail messages in the client interface. Configure redirection so that users can send incoming calls to voicemail. You configure retrieval and redirection on Cisco Unified Communications Manager.

                      Procedure
                        Step 1   Open the Cisco Unified CM Administration interface.
                        Step 2   Configure the voicemail pilot.
                        1. Select Advanced Features > Voice Mail > Voice Mail Pilot.

                          The Find and List Voice Mail Pilots window opens.

                        2. Select Add New.

                          The Voice Mail Pilot Configuration window opens.

                        3. Specify the appropriate details on the Voice Mail Pilot Configuration window.
                        4. Select Save.
                        Step 3   Add the voicemail pilot to the voicemail profile.
                        1. Select Advanced Features > Voice Mail > Voice Mail Profile.

                          The Find and List Voice Mail Mail Profiles window opens.

                        2. Specify the appropriate filters in the Find Voice Mail Profile where Voice Mail Profile Name field and then select Find to retrieve a list of profiles.
                        3. Select the appropriate profile from the list.

                          The Voice Mail Pilot Configuration window opens.

                        4. Select the voicemail pilot from the Voice Mail Pilot drop-down list.
                        5. Select Save.
                        Step 4   Specify the voicemail profile in the directory number configuration.
                        1. Select Device > Phone.

                          The Find and List Phones window opens.

                        2. Specify the appropriate filters in the Find Phone where field and then select Find to retrieve a list of devices.
                        3. Select the appropriate device from the list.

                          The Phone Configuration window opens.

                        4. Locate the Association Information section.
                        5. Select the appropriate device number.

                          The Directory Number Configuration window opens.

                        6. Locate the Directory Number Settings section.
                        7. Select the voicemail profile from the Voice Mail Profile drop-down list.
                        8. Select Save.

                        Set a Voicemail Credentials Source

                        You can specify a voicemail credentials source on Cisco Unified Presence.


                        Tip

                        In hybrid cloud-based deployments, you can set a voicemail credentials source as part of your configuration file with the VoiceMailService_UseCredentialsFrom parameter. See the Installation and Configuration Guide for more information.

                        Procedure
                          Step 1   Open the Cisco Unified Presence Administration interface.
                          Step 2   Select Application > Cisco Jabber > Settings.

                          In some versions of Cisco Unified Presence this path is as follows: Application > Cisco Unified Personal Communicator > Settings

                          Step 3   In the Cisco Jabber Settings section, select CUP from the Credentials source for voicemail service drop-down list.
                          Note   

                          Do not select Web Conferencing from the Credentials source for voicemail service drop-down list. You cannot currently use conferencing credentials as a credentials source for voicemail services.

                          The user's credentials for Cisco Unified Presence match the user's voicemail credentials. As a result, users do not need to specify their voicemail credentials in the client user interface.

                          What to Do Next

                          Important:

                          There is no mechanism to synchronize credentials between servers. If you specify a credentials source, you must ensure that those credentials match the user's voicemail credentials.

                          For example, you specify that a user's Cisco Unified Presence credentials match the user's Cisco Unity Connection credentials. The user's Cisco Unified Presence credentials then change. You must update the user's Cisco Unity Connection credentials to reflect that change.