Contents

Provision Instant Messaging and Presence on Cisco Unified Presence

Learn how to enable messaging settings and configure instant messaging and presence functionality. Complete the steps to activate and start essential services, enable messaging settings, specify capabilities assignments to users, and configure instant messaging and presence services.

This chapter applies to Cisco Unified Presence version 8.6 and lower.

Activate and Start Essential Services

Essential services enable communication between servers and provide capabilities to the client.

Procedure
    Step 1   Open the Cisco Unified Presence Servicability interface.
    Step 2   Select Tools > Control Center - Feature Services.
    Step 3   Select the appropriate server from the Server drop-down list.
    Step 4   Ensure the following services are started and activated:
    • Cisco UP SIP Proxy
    • Cisco UP Sync Agent
    • Cisco UP XCP Authentication Service
    • Cisco UP XCP Connection Manager
    • Cisco UP XCP Text Conference Manager
    • Cisco UP Presence Engine
    Step 5   Select Tools > Control Center - Network Services.
    Step 6   Select the appropriate server from the Server drop-down list.
    Step 7   Ensure Cisco UP XCP Router Service is running.
    What to Do Next

    Depending on your requirements, you might need to activate and start additional services. See the appropriate Cisco Unified Presence documentation to review available services and determine if your deployment requires additional services.

    Pre-Populate Contact Lists in Bulk

    You can pre-populate user contact lists with the Bulk Administration Tool (BAT). The first step is to create a CSV file that defines the contact list you want to provide to users. You then use the BAT to import that contact list in bulk to a set of users.

    In this way you can pre-populate contact lists for users so that they automatically have a set of contacts after the initial launch of the client.

    For more information about using BAT and the format of the CSV file, see the Deployment Guide for Cisco Unified Presence.

    Related Information
    Deployment Guide for Cisco Unified Presence

    Enable Messaging Settings

    Complete the steps in this task to enable and configure instant messaging.

    Procedure
      Step 1   Open the Cisco Unified Presence Administration interface.
      Step 2   Enable messaging settings as appropriate for the version of Cisco Unified Presence that you use.
      • On Cisco Unified Presence version 8.5 and higher, do the following:
        1. Select Messaging > Settings.
        2. Select the following settings:
          • Enable instant messaging
          • Allow clients to log instant message history
      • On Cisco Unified Presence version 8.0.3 or 8.0.4, do the following:
        1. Select Presence > Settings.
        2. Select Enable CUPC 7 and IPPM Instant Messaging (cluster-wide).
      Step 3   Select Save.
      Related Information
      How to Configure the Instant Messaging Settings on Cisco Unified Presence

      Specify Capabilities Assignments

      Complete the steps in this task to provide users with instant messaging and presence capabilities.

      Procedure
        Step 1   Open the Cisco Unified Communications Manager Administration interface.
        Step 2   Select System > Licensing > Capabilities Assignment.

        The Find and List Capabilities Assignments window opens.

        Step 3   Specify the appropriate filters in the Find Capabilities Assignment where field and then select Find to retrieve a list of users.
        Step 4   Select the appropriate users from the list.

        The Capabilities Assignment Configuration window opens.

        Step 5   Select both of the following in the Capabilities Assignment Configuration section:
        • Enable CUP
        • Enable CUPC
        Step 6   Select Save.

        Configure Prompts for Presence Subscription Requests

        You can enable or disable prompts for presence subscription requests from contacts within your organization.

        The client always prompts users to allow presence subscription requests from contacts outside your organization.

        Users specify privacy settings in the client as follows:
        Inside Your Organization

        Users can choose to allow or block contacts from inside your organization.

        • If users choose to allow presence subscription requests and
          • you select Allow users to view the availability of other users without being prompted for approval, the client automatically accepts all presence subscription requests without prompting users.
          • you do not select Allow users to view the availability of other users without being prompted for approval, the client prompts users for all presence subscription requests.
        • If users choose to block contacts, only their existing contacts can see their availability status. In other words, only those contacts who have already subscribed to the user's presence can see their availability status.

        Note

        When searching for contacts in your organization, users can see the temporary availability status of all users in the organization. However, if User A blocks User B, User B cannot see the temporary availability status of User A in the search list.

        Outside Your Organization

        Users can choose the following options for contacts from outside your organization:

        • Have the client prompt them for each presence subscription request.
        • Block all contacts so that only their existing contacts can see their availability status. In other words, only those contacts who have already subscribed to the user's presence can see their availability status.
        Procedure
          Step 1   Open the Cisco Unified Presence Administration interface.
          Step 2   Select Presence > Settings.

          The Presence Settings window opens.

          Step 3   Select Allow users to view the availability of other users without being prompted for approval to disable prompts and automatically accept all presence subscription requests within your organization.
          This option has the following values:
          Selected

          The client does not prompt users for presence subscription requests. The client automatically accepts all presence subscription requests without prompting the users.

          Cleared

          The client prompts users to allow presence subscription requests. This setting requires users to allow other users in your organization to view their availability status.

          Step 4   Select Save.
          Provision Instant Messaging and Presence on Cisco Unified Presence

          Provision Instant Messaging and Presence on Cisco Unified Presence

          Learn how to enable messaging settings and configure instant messaging and presence functionality. Complete the steps to activate and start essential services, enable messaging settings, specify capabilities assignments to users, and configure instant messaging and presence services.

          This chapter applies to Cisco Unified Presence version 8.6 and lower.

          Activate and Start Essential Services

          Essential services enable communication between servers and provide capabilities to the client.

          Procedure
            Step 1   Open the Cisco Unified Presence Servicability interface.
            Step 2   Select Tools > Control Center - Feature Services.
            Step 3   Select the appropriate server from the Server drop-down list.
            Step 4   Ensure the following services are started and activated:
            • Cisco UP SIP Proxy
            • Cisco UP Sync Agent
            • Cisco UP XCP Authentication Service
            • Cisco UP XCP Connection Manager
            • Cisco UP XCP Text Conference Manager
            • Cisco UP Presence Engine
            Step 5   Select Tools > Control Center - Network Services.
            Step 6   Select the appropriate server from the Server drop-down list.
            Step 7   Ensure Cisco UP XCP Router Service is running.
            What to Do Next

            Depending on your requirements, you might need to activate and start additional services. See the appropriate Cisco Unified Presence documentation to review available services and determine if your deployment requires additional services.

            Pre-Populate Contact Lists in Bulk

            You can pre-populate user contact lists with the Bulk Administration Tool (BAT). The first step is to create a CSV file that defines the contact list you want to provide to users. You then use the BAT to import that contact list in bulk to a set of users.

            In this way you can pre-populate contact lists for users so that they automatically have a set of contacts after the initial launch of the client.

            For more information about using BAT and the format of the CSV file, see the Deployment Guide for Cisco Unified Presence.

            Related Information

            Enable Messaging Settings

            Complete the steps in this task to enable and configure instant messaging.

            Procedure
              Step 1   Open the Cisco Unified Presence Administration interface.
              Step 2   Enable messaging settings as appropriate for the version of Cisco Unified Presence that you use.
              • On Cisco Unified Presence version 8.5 and higher, do the following:
                1. Select Messaging > Settings.
                2. Select the following settings:
                  • Enable instant messaging
                  • Allow clients to log instant message history
              • On Cisco Unified Presence version 8.0.3 or 8.0.4, do the following:
                1. Select Presence > Settings.
                2. Select Enable CUPC 7 and IPPM Instant Messaging (cluster-wide).
              Step 3   Select Save.
              Related Information

              Specify Capabilities Assignments

              Complete the steps in this task to provide users with instant messaging and presence capabilities.

              Procedure
                Step 1   Open the Cisco Unified Communications Manager Administration interface.
                Step 2   Select System > Licensing > Capabilities Assignment.

                The Find and List Capabilities Assignments window opens.

                Step 3   Specify the appropriate filters in the Find Capabilities Assignment where field and then select Find to retrieve a list of users.
                Step 4   Select the appropriate users from the list.

                The Capabilities Assignment Configuration window opens.

                Step 5   Select both of the following in the Capabilities Assignment Configuration section:
                • Enable CUP
                • Enable CUPC
                Step 6   Select Save.

                Configure Prompts for Presence Subscription Requests

                You can enable or disable prompts for presence subscription requests from contacts within your organization.

                The client always prompts users to allow presence subscription requests from contacts outside your organization.

                Users specify privacy settings in the client as follows:
                Inside Your Organization

                Users can choose to allow or block contacts from inside your organization.

                • If users choose to allow presence subscription requests and
                  • you select Allow users to view the availability of other users without being prompted for approval, the client automatically accepts all presence subscription requests without prompting users.
                  • you do not select Allow users to view the availability of other users without being prompted for approval, the client prompts users for all presence subscription requests.
                • If users choose to block contacts, only their existing contacts can see their availability status. In other words, only those contacts who have already subscribed to the user's presence can see their availability status.

                Note

                When searching for contacts in your organization, users can see the temporary availability status of all users in the organization. However, if User A blocks User B, User B cannot see the temporary availability status of User A in the search list.

                Outside Your Organization

                Users can choose the following options for contacts from outside your organization:

                • Have the client prompt them for each presence subscription request.
                • Block all contacts so that only their existing contacts can see their availability status. In other words, only those contacts who have already subscribed to the user's presence can see their availability status.
                Procedure
                  Step 1   Open the Cisco Unified Presence Administration interface.
                  Step 2   Select Presence > Settings.

                  The Presence Settings window opens.

                  Step 3   Select Allow users to view the availability of other users without being prompted for approval to disable prompts and automatically accept all presence subscription requests within your organization.
                  This option has the following values:
                  Selected

                  The client does not prompt users for presence subscription requests. The client automatically accepts all presence subscription requests without prompting the users.

                  Cleared

                  The client prompts users to allow presence subscription requests. This setting requires users to allow other users in your organization to view their availability status.

                  Step 4   Select Save.