Cisco Jabber Overview

About Cisco Jabber

Cisco Jabber is a suite of Unified Communications applications that allow seamless interaction with your contacts from anywhere. Cisco Jabber offers IM, presence, audio and video calling, voicemail, and conferencing.

The applications in the Cisco Jabber family of products are:

  • Cisco Jabber for Android

  • Cisco Jabber for iPhone and iPad

  • Cisco Jabber for Mac

  • Cisco Jabber for Windows

For more information about the Cisco Jabber suite of products, see https://www.cisco.com/go/jabber.

Cisco Jabber Features

Cisco Jabber has a broad range of features across all clients. These common features include:

  • Instant Messaging

  • Presence

  • Voice and Video Calling

  • Voicemail

  • Cisco WebEx Meetings integration

  • Predictive Contact Search

  • Single Sign-On

  • Automatic Upgrades

  • Instant Messaging Encryption

  • Voice and Video Encryption

  • Multiple Resource Login

  • Expressway Mobile and Remote Access

  • Service Discovery

  • URI Dialing

  • Telemetry

Individual clients also have specific features that are not available in all clients. These include:

  • Cisco Jabber for Windows

    • Persistent Chat

    • Hunt Group

    • Call Pickup

    • Custom Contact

    • Video Desktop Share (BFCP)

  • Cisco Jabber for Android and Cisco Jabber for iPhone and iPad

    • Dial via Office - Reverse

    • Send to Mobile

  • Cisco Jabber for Mac

    • Video Desktop Share (BFCP)

Telemetry

Cisco Jabber Analytics

Applies to: All clients

To improve your experience and product performance, Cisco Jabber may collect and send non-personally identifiable usage and performance data to Cisco. The aggregated data is used by Cisco to understand trends in how Jabber clients are being used and how they are performing.

You must install the following root certificate to use the telemetry feature: GoDaddy Class 2 Certification Authority Root Certificate. The telemetry server certificate name is "metrics-a.wbx2.com". To resolve any warnings about this certificate name, install the required GoDaddy certificate. For more information about certificates, see the Planning Guide.

By default, the telemetry data is on. You can configure the following telemetry parameters:

  • Telemetry_Enabled—Specifies whether analytics data is gathered. The default value is true.

  • TelemetryEnabledOverCellularData—Specifies whether analytics data is sent over cellular data and Wi-Fi (true), or Wi-Fi only (false). The default value is true.

  • TelemetryCustomerID—This optional parameter specifies the source of analytic information. This ID can be a string that explicitly identifies an individual customer, or a string that identifies a common source without identifying the customer. We recommend using a tool that generates a Global Unique Identifier (GUID) to create a 36 character unique identifier, or to use a reverse domain name.

For more information about these parameters, see the Parameters Reference Guide.

Full details on what analytics data Cisco Jabber does and does not collect can be found in the Cisco Jabber Supplement to Cisco’s On-Line Privacy Policy at https://www.cisco.com/web/siteassets/legal/privacy_02Jun10.html.