Configure IM and Presence Service for an On-Premises Deployment
Configure IM and Presence Service for On-Premises Deployments with Cisco Unified Communications Manager 10.5 and Later
Procedure
Command or Action | Purpose | |
---|---|---|
Step 1 |
|
|
Step 2 |
|
|
Step 3 |
|
|
Step 4 |
|
|
Step 5 |
|
|
Step 6 |
|
|
Step 7 |
|
|
Step 8 |
|
|
Step 9 |
|
|
Step 10 | ||
Step 11 |
|
Configure IM and Presence Service for On-Premises Deployments with Cisco Unified Communications Manager 9.x and Later
Procedure
Command or Action | Purpose | |
---|---|---|
Step 1 |
|
|
Step 2 |
|
|
Step 3 |
|
|
Step 4 |
|
|
Step 5 |
|
|
Step 6 |
|
|
Step 7 |
|
|
Step 8 |
|
|
Step 9 |
|
|
Step 10 |
|
|
Step 11 |
|
|
Step 12 | ||
Step 13 |
|
Configure IM and Presence Service for On-Premises Deployments with Cisco Unified Communications Manager 8.x and Cisco Unified Presence
Procedure
Command or Action | Purpose | |
---|---|---|
Step 1 | ||
Step 2 | ||
Step 3 | ||
Step 4 | ||
Step 5 | ||
Step 6 | ||
Step 7 | ||
Step 8 |
Activate and Start Essential Services
Essential services enable communication between servers and provide capabilities to the client.
Procedure
Step 1 |
Open the Cisco Unified IM and Presence Serviceability interface. |
Step 2 |
Select . |
Step 3 |
Select the appropriate server from the Server drop-down list. |
Step 4 |
Ensure the following services are started and activated:
|
Step 5 |
Select . |
Step 6 |
Select the appropriate server from the Server drop-down list. |
Step 7 |
Ensure Cisco XCP Router Service is running. |
Create a Service Profile
You create a service profile that contains the configuration settings for the services you add on Cisco Unified Communications Manager. You add the service profile to the end user configuration for your users. The client can then retrieve settings for available services from the service profile.
Before you begin
Procedure
Step 1 |
Open the Cisco Unified CM Administration interface. |
||
Step 2 |
Select .The Find and List Service Profiles window opens. |
||
Step 3 |
Select Add New. The Service Profile Configuration window opens. |
||
Step 4 |
Enter settings on the Service Profile Configuration window as follows:
|
||
Step 5 |
Select Save. |
Prepopulate Contact Lists in Bulk
You can pre-populate user contact lists with the Bulk Administration Tool (BAT).
In this way you can prepopulate contact lists for users so that they automatically have a set of contacts after the initial launch of the client.
Cisco Jabber supports up to 300 contacts in a client contact list.
Procedure
Command or Action | Purpose | |
---|---|---|
Step 1 |
Create a CSV file that defines the contact list you want to provide to users. |
|
Step 2 |
Use the BAT to import the contact list in bulk to a set of users. |
For more information about using BAT and the format of the CSV file, see the Deployment Guide for Cisco Unified Communications Manager IM & Presence for your release. |
Enable Message Settings
Enable and configure instant messaging capabilities.
Before you begin
Procedure
Step 1 |
Open the Cisco Unified CM IM and Presence Administration interface. |
||
Step 2 |
Select . |
||
Step 3 |
Select the following options:
|
||
Step 4 |
Select other messaging settings as appropriate. |
||
Step 5 |
Select Save.
|
What to do next
-
If you have Cisco Unified Communications Manager IM and Presence Service release 9.x and later, Add an IM and Presence Service.
-
If you have Cisco Unified Presence Release 8.6, Specify Capabilities Assignments.
Specify Capabilities Assignments
Complete the steps in this task to provide users with instant messaging and presence capabilities when using Cisco Unified Presence.
Before you begin
Procedure
Step 1 |
Open the Cisco Unified CM Administration interface. |
Step 2 |
Select .The Find and List Capabilities Assignments window opens. |
Step 3 |
Specify the appropriate filters in the Find Capabilities Assignment where field and then select Find to retrieve a list of users. |
Step 4 |
Select the appropriate users from the list. The Capabilities Assignment Configuration window opens. |
Step 5 |
Select both of the following in the Capabilities Assignment Configuration section:
|
Step 6 |
Select Save. |
Enable File Transfers and Screen Captures
This applies to Cisco Unified Communication Manager IM and Presence Service 9.x, 10.0.x, and 10.5.1. You can enable or disable file transfers and screen captures using the Cisco XCP Router service on Cisco Unified Communications Manager IM and Presence Service. File transfers and screen captures parameter is enabled by default.
File transfers and screen captures are supported for both desktop and mobile clients.
Procedure
Step 1 |
Open the Cisco Unified CM IM and Presence Administration interface. |
||
Step 2 |
Select . |
||
Step 3 |
Select the appropriate server from the Server drop-down list. |
||
Step 4 |
Select Cisco XCP Router from the Service drop-down list. The Service Parameter Configuration window opens. |
||
Step 5 |
Locate the Enable file transfer parameter. |
||
Step 6 |
Select the appropriate value from the Parameter Value drop-down list.
|
||
Step 7 |
Select Save. |
Enable File Transfer
Procedure
Step 1 |
Open the Cisco Unified CM IM and Presence Administration interface. |
Step 2 |
Select . |
Step 3 |
In the File Transfer Configuration section, select Peer-to-Peer. |
Step 4 |
Select Save. |
Prompts for Presence Subscription Requests
Applies to: All clients
You can enable or disable prompts for presence subscription requests from contacts within your organization. The client always prompts users for presence subscription requests from contacts outside your organization.
- Inside Your Organization
-
Users can choose to allow or block contacts from inside your organization.
-
If users choose to allow presence subscription requests and -
you select Allow users to view the availability of other users without being prompted for approval, the client automatically accepts all presence subscription requests without prompting users.
-
you do not select Allow users to view the availability of other users without being prompted for approval, the client prompts users for all presence subscription requests.
-
-
If users choose to block contacts, only their existing contacts can see their availability status. In other words, only those contacts who have already subscribed to the user's presence can see their availability status.
Note
When searching for contacts in your organization, users can see the temporary availability status of all users in the organization. However, if User A blocks User B, User B cannot see the temporary availability status of User A in the search list.
-
- Outside Your Organization
-
Users can choose the following options for contacts from outside your organization:
-
Have the client prompt them for each presence subscription request.
-
Block all contacts so that only their existing contacts can see their availability status. In other words, only those contacts who have already subscribed to the user's presence can see their availability status.
-
Before you begin
This feature is supported for on-premises deployments and is only available on Cisco Unified Communications Manager, release 8.x or later.
Procedure
Step 1 |
Open the Cisco Unified CM IM and Presence Administration interface. |
Step 2 |
Select .The Presence Settings window opens. |
Step 3 |
Select Allow users to view the availability of other users without being prompted for approval to disable prompts and automatically accept all presence subscription requests within your organization.
|
Step 4 |
Select Save. |
Temporary Presence
Applies to: All clients
Disable temporary presence to increase privacy control. When you configure this parameter, Cisco Jabber displays availability status only to contacts in a user's contact list.
Before you begin
This feature is supported for on-premises deployment and requires Cisco Unified Communications Manager, release 9.x or later.
Procedure
Step 1 |
Open the Cisco Unified CM IM and Presence Administration interface. |
Step 2 |
Select . |
Step 3 |
Uncheck Enable ad-hoc presence subscriptions and then select Save. Cisco Jabber does not display temporary presence. Users can see availability status only for contacts in their contact list. |
Disable Temporary Presence in Cisco Unified Presence
Disable temporary presence to increase privacy control. When you configure this parameter, Cisco Jabber displays availability status only to contacts in a user's contact list.
Before you begin
This feature is supported for on-premises deployment and requires Cisco Unified Communications Manager, release 8.x or later.
Procedure
Step 1 |
Open the Cisco Unified Presence Administration interface. |
Step 2 |
Select . |
Step 3 |
Uncheck Enable ad-hoc presence subscriptions and then select Save. Cisco Jabber does not display temporary presence. Users can see availability status only for contacts in their contact list. |
Add an IM and Presence Service
Provide users with IM and Presence Service capabilities.
Procedure
Step 1 |
Open the Cisco Unified CM Administration interface. |
Step 2 |
Select .The Find and List UC Services window opens. |
Step 3 |
Select Add New. The UC Service Configuration window opens. |
Step 4 |
In the Add a UC Service section, select IM and Presence from the UC Service Type drop-down list. |
Step 5 |
Select Next. |
Step 6 |
Provide details for the IM and Presence Service as follows: |
Step 7 |
Select Save. |
Apply an IM and Presence Service
After you add an IM and Presence Service on Cisco Unified Communications Manager, you must apply it to a service profile so that the client can retrieve the settings.
Before you begin
Procedure
Step 1 |
Open the Cisco Unified CM Administration interface. |
Step 2 |
Select .The Find and List Service Profiles window opens. |
Step 3 |
Find and select your service profile. The Service Profile Configuration window opens. |
Step 4 |
In the IM and Presence Profile section, select up to three services from the following drop-down lists:
|
Step 5 |
Click Save. |
Step 6 |
Add users to the service profile. |
Step 7 |
Click Save. |
Configure Presence in Microsoft SharePoint 2010 and 2013
Before you begin
-
For Cisco Jabber for Windows clients only.
-
Ensure that all sites are in sync with Microsoft SharePoint Central Administration (CA).
-
Ensure that synchronization between Microsoft SharePoint and Active Directory is set up.
Procedure
Step 1 |
If you have Microsoft SharePoint 2013, update the SharePoint CA profile pages for users with the following information:
|
Step 2 |
If you have Microsoft SharePoint 2010, update the SharePoint CA profile pages for users with the following information:
|
Configure Users with IM and Presence Service
You can enable users for IM and Presence.
Configure Users Individually
Enable instant messaging and presence service and add your service profile to individual users.
Procedure
Step 1 |
Open the Cisco Unified CM Administration interface. |
Step 2 |
Select .The Find and List Users window opens. |
Step 3 |
Specify the appropriate filters in the Find User where field and then select Find to retrieve a list of users. |
Step 4 |
Select the appropriate username from the list. The End User Configuration window opens. |
Step 5 |
Locate the Service Settings section and do the following: |
Step 6 |
Select Save. |
Configure Users in Bulk
Enable instant messaging and presence and add your service profile to multiple users.
Procedure
Step 1 |
Open the Cisco Unified CM Administration interface. |
||
Step 2 |
Select .The Find and List Users To Update window opens. |
||
Step 3 |
Specify the appropriate filters in the Find User where field and then select Find to retrieve a list of users. |
||
Step 4 |
Select Next. The Update Users Configuration window opens. |
||
Step 5 |
Select both of the Enable User for Unified CM IM and Presence check boxes.
|
||
Step 6 |
Select the UC Service Profile check box and then select your service profile from the drop-down list.
|
||
Step 7 |
In the Job Information section, specify if you want to run the job immediately or at a later time. |
||
Step 8 |
Select Submit. |
Enable Presence for Calendar Events
![]() Important |
|
Procedure
Step 1 |
Log in to the Cisco Unified CM IM and Presence User Options page. The user options page is located at: https://server_name:port_number/cupuser/showHome.do |
Step 2 |
Select . |
Step 3 |
Navigate to the Calendar Settings section of the Preferences page. |
Step 4 |
Select On from the drop-down menu for the Include Calendar information in my Presence Status field. |
Step 5 |
Select Save. |
Step 6 |
Log out and close the Cisco Unified CM IM and Presence User Options page. |
Calendar events change the user's availability status in the client. For example, when meetings occur in the calendar, the availability status is automatically set to In a meeting.
Configure Persistent Chat
Persistent chat must be enabled and configured on Cisco Unified Communications Manager IM and Presence Service before it can be used by the client.
Before you begin
For Cisco Jabber desktop clients Persistent chat is available on Cisco Unified Communications Manager IM and Presence Service 10.0 and later.
Refer to Database Setup for IM and Presence Service on Cisco Unified Communications Manager for your release for information on the database configuration necessary to support the persistent chat feature. Database configuration must be performed before continuing with this task.
Local chat message archiving must be enabled for persistent chat. Local chat message archiving is enabled on Cisco Unified Communications Manager IM and Presence Service using the Allow clients to log instant message history setting, for more information, see the Enable Message Settings topic from the On-Premises Deployment Guide.
Procedure
Step 1 |
Open the Cisco Unified CM IM and Presence Administration interface. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Step 2 |
Select . |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Step 3 |
Select Enable Persistent Chat. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Step 4 |
Ensure the settings How many users can be in a room at one time and How many hidden users can be in a room at one time under the Occupancy Settings section contain the same, non-zero value. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Step 5 |
Configure the remaining settings as appropriate for your persistent chat deployment. We recommend the persistent chat settings in the following table.
|
What to do next
Ensure you configure any client-specific parameters for persistent chat. For more information, see the Client parameters section of the latest Parameters Reference Guide for Cisco Jabber.
Enable file transfer in chat rooms. For more information, see Enable File Transfer and Screen Captures for Group Chats and Chat Rooms.