End-User Component and UC Application Installation

Install IP Telephony End-Customer Components

Install the IP Telephony end-customer components in this general order. For more information, see the Cisco Hosted Collaboration Solution Customer Onboarding Guide at http://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-version-11-5/model.html.

If you cloned your VM and it has a duplicate UUID or has no UUID, then install the relevant COP file to reset the UUID using these links. Follow the instructions in the readme file to download and install the COP files.


Note

Use the show license UDI CLI command to check the UUID.

Procedure

Step 1

Install and configure Cisco Unified Communications Manager.

Step 2

(Optional) Install and configure Prime Collaboration Deployment. For more information, see Prime Collaboration Deployment for UC Applications.

Step 3

(Optional) Configure the IVR service. For more information, see Configure the IVR Service.

Step 4

Install and configure Cisco Unity Connection.

Step 5

Install and configure Cisco Unified Communications Manager IM and Presence Service.

Step 6

Install the Cisco Webex Meetings Server.

Step 7

Install Cisco Paging Server. For more information, see Cisco Paging Server CUCM Integration with Cisco Paging Server/InformaCast Configuration Example at http://www.cisco.com/c/en/us/support/unified-communications/paging-server/products-configuration-examples-list.html.

Step 8

Install and configure Cisco Unified Attendant Console Advanced Edition.

Note 

Cisco Unified Attendant Console Advanced V11.0.1.10 is compatible with Cisco Unified Communications Manager versions 9.0(x) to 11.5(x); and Cisco TSP versions 9.x(x) to 11.5(x).

Step 9

Install and configure Cisco Emergency Responder.

Configure the IVR Service

Cisco Unified Communications Domain Manager supports the Self-Provisioning feature, which uses the Interactive Voice Response (IVR) service to let users provision phones with minimum administrative effort.


Important

By default, the IVR service is not enabled. Administrators can configure Self-Provisioning even if the IVR service is not enabled, but users cannot use the Self-Provisioning feature to provision phones.

Procedure

Step 1

Enable the Self-Provisioning IVR Service:

  1. Navigate to the Cisco Unified Serviceability page.

  2. Select the correct Device Pool of CTI Route Point server from the drop-down list.

  3. Select the Self-Provisioning IVR check box under CTI Services. Select this service for any other servers in the Device Pool.

Step 2

Configure Auto Registration:

  1. Navigate to System > Cisco Unified CM > Cisco Unified CM > Auto Registration Server.

  2. Navigate to Auto-registration Information.

  3. Clear the Auto-Registration Disabled checkbox.

  4. Select Universal Device and Line Templates from the Configure Starting and Ending Directory Numbers drop-down list.

  5. Click Save and Apply.

Step 3

Add the CTI Route Point and DN:

  1. Add a new CTI Route Point for self-provisioning under Device > CTI Route Point.

    Note 
    After saving, the CTI Route Point option for assigning a DN appears. The CTI Route Point DN is the IVR number.
Step 4

Add an application user and enable the Standard CTI role:

  1. Add an application user under User Management > Application User.

  2. Add the CTI Route Point from the Controlled Devices list.

  3. Select the Standard CTI Enabled role for this user.

Step 5

Configure Self Provisioning under User Management > Self Provisioning:

  1. Navigate to User Management > Self Provisioning.

  2. Select the appropriate Authentication.

  3. Select the appropriate language from the Language Preference drop-down list.

  4. Select a CTI Route Point from the drop-down list. The selected CTI Route Point can have one or more DNs associated to it. The DNs are auto-populated.

    Note 
    The Self-Provisioning IVR service supports a maximum of 100 ports (calls to the CTI Route Point). When a new CTI Route Point is created, the default Max Calls for the Route Point is 5000.
Step 6

Click Save.

Install End-User Components for HCS for Contact Center

Install the end-customer components in this general order.


Note

HCS for Contact Center components are optional. If you install these components, you do not need to complete Install IP Telephony End-Customer Components.

Procedure

Step 1

Install Unified CCE, Unified CVP, Unified CM, Unified Intelligence Center, and Finesse.

Step 2

Install the VXML Gateway.

Install Unified CCE, Unified CVP, Unified CM, Unified Intelligence Center, and Finesse

Before you begin

Review the prerequisites section of Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center: http://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/products-installation-guides-list.html.

Obtain the OVA files for Cisco Hosted Collaboration Solution for Contact Center components from the following location: http://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/tsd-products-support-general-information.html.

Contact your Cisco account representative to order the Cisco HCS for Contact Center software media kit.

Procedure

For installation instructions, see Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center at http://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/products-installation-guides-list.html.

What to do next

For post-installation tasks, see the 'Configure Customer Instance' section of Configuration Guide for Cisco HCS for Contact Center at http://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/products-installation-guides-list.html.

Install the VXML Gateway

This section describes the hardware supported for the VXML gateway.

Cisco 2900 Series Gateway

Cisco 3900 Series Gateway

Cisco AS5400XM Gateway

What to do next

For postinstallation tasks, see the Unified CVP VXML Server (standalone) server solutions section of Configuration and Administration Guide for Cisco Unified Customer Voice Portal at http://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-installation-and-configuration-guides-list.html.