The Calling in Cisco Webex (Unified CM) solution lets you register Cisco Webex directly to your Cisco Unified Communications Manager call control environment.

This solution enhances the calling experience for end users, allowing them to directly make calls in Cisco Webex through your Unified CM environment, use midcall features, and control their Unified CM registered desk phone from Cisco Webex.

When dialing from Cisco Webex, users can use the same dial strings or prefixes as they do on their desk phones; Cisco Webex functions like any other desk phone registered to your Unified CM. Unified CM calls that are established in Cisco Webex use the configuration that's in place for your Unified CM deployment (such as location, bandwidth settings, point to point media, and so on).

See Deployment Guide for Calling in Cisco Webex (Unified CM) for more information.

Dedicated instance refers to the model of applications where there is a separate application instance (UC application) for each customer. In one B-Series/C-Series server there can be different customer instances based on how applications are distributed in the server. Any reference to a UC application such as Unified Communications Manager, Unified Communications Manager IM and Presence, Cisco Unity Connection, Cisco Emergency Responder, and CUAC, that does not include "Shared" or "Partitioned" as part of the title implies that it is a dedicated instance.

For more information, see:

• Cisco Hosted Collaboration Solution Release 12.5 Solution Reference Network Design Guide

• Deployment Guide for Calling in Cisco Webex (Unified CM)

HCS Shared Architecture (SA) deployment enables partners to provide true UC as a Service (UCaaS) for customers with the best collaboration solution and at a more affordable price. HCS SA also leverages existing HCS access methods to deploy the Unified Communications (UC) solution securely with Over the Top (OTT) or private access of service with a managed network.

Cisco HCS partners can deploy this environment for customers with average of 10 users or more. You can provide full suites of collaboration offers from dial tone, video, and mobility to team collaboration.

With this deployment, the partners can provide the following TURNKEY solution –

• Manage end users and their password for each customer through Partner-managed LDAP or AD.

• Provide internet access (OTT or MRA), by default.

• Manage day-to-day operation and upgrade (as needed) as any cloud services.