Contacts

Contacts and Directories by Operating Mode

Contact Source

Public Mode

Simple Mode

Enhanced Mode

Created on device

Yes

Yes

Yes

Imported from Bluetooth

Yes

Yes

Yes

Cisco User Data Services (UDS)

Yes

Yes

Yes

Jabber

No

No

Yes

Exchange Global Address List

No

No

Yes

Google

No

No

Yes

Third-party apps

No

No

Yes

Local Contacts

Local contacts are the contacts that a user creates on their DX device. Local contacts can also include contacts imported from a mobile phone via Bluetooth.

We recommend that your users don't import more than 200 contacts at a time.

In Enhanced Mode, local contacts can also include contacts synced from Jabber, an Exchange account, a Google account, or third party applications.

Local contacts with a phone number are available on the Contacts tab in the Call application. All local contacts are available in the People application.

Corporate Directory

The Corporate Directory allows a user to look up contact information for coworkers. To support this feature, you must configure a corporate directory.

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store information about users of Cisco Unified Communications Manager, and to sync to Active Directory (AD).

Cisco DX Series devices use Cisco User Data Services (UDS) to query Cisco Unified Communications Manager for corporate directory information.

For more information about setting up LDAP, see the Cisco Unified Communications Manager Administration Guide.

Set Alternate Phone Book Server

Before you begin

Only UDS and the HTTPS protocol are supported for alternate phone book servers.

If you are using Mobile and Remote Access through Expressway, add the alternate phone book server to the Expressway server's HTTP Allow List, and import the UDS server's CA certificate into the Expressway server's trust list. The alternate phone book support through Expressway limits requests to 256 characters. This includes the alternate phone book server host name, API strings and a search query name entered by the user.

Procedure

Step 1

In the Product Specific Configuration Layout portion of the Device Configuration window of a device, set Alternate phone book server type to UDS.

Step 2

Enter the phone book server URL in the Alternate phone book server address field. If you do not include a port in the URL, the device will automatically use the default port (8443).

Set Company Photo Directory

Set this parameter to show directory photos when a user searches the corporate directory using UDS, and for directory search results that the user adds as a local contact.


Note

The company photo directory must not require authentication with credentials (such as a username or password). If you specify a photo directory that does require authentication, directory photos will not display on the DX devices.

Procedure

Step 1

In Cisco Unified Communications Manager Administration, select one of the following windows:

  • Device > Phone

  • Device > Device Settings > Common Phone Profile

  • System > Enterprise Phone

If you configure the parameter in multiple windows, the precedence order is:

  1. Device > Phone

  2. Device > Device Settings > Common Phone Profile

  3. System > Enterprise Phone

Step 2

Set Company Photo Directory to http://<servername>/<path>/%%uid%%.<image file extension>.

Step 3

Check Override Common Settings.

Contacts Search

Cisco DX Series users can search their locally stored contacts, Recents and corporate directory (UDS). Users operating DX Series devices in Enhanced Mode can also search Jabber contacts and online directories such as Exchange.

Users can search by:

  • First name

  • Last name

  • Phone number

  • Username

If the user enters a number on the Calls tab, the device only searches their Recents. If the user enters text on the Calls tab, the device searches all available sources by first and last names. Duplicate contacts are removed from the search results.

Users can search their corporate directory on the Directory tab. Corporate directory searches show a maximum of 25 results.

Search results will show a photo (if available), first and last name, and a URI or phone number. If the search result includes both a URI and a phone number, the URI is shown.

Application Dial Rules

Application Dial Rules are used to convert numbers for shared mobile contacts to network dialable numbers. Application Dial Rules do not apply when the user is dialing a number manually, or if the number is edited before the user places the call.

Application Dial Rules are set in Cisco Unified Communications Manager.

For additional information about dial rules, see System Configuration Guide for Cisco Unified Communications Manager, "Configure Dial Rules" chapter.

Configure Application Dial Rules

Procedure

Step 1

In Cisco Unified Communications Manager Administration, go to Call Routing > Dial Rules > Application Dial Rules.

Step 2

Choose Add New to create a new application dial rule, or choose an existing application dial rule to edit it.

Step 3

Fill in the following fields:

  • Name This field comprises a unique name for the dial rule that can contain up to 20 alphanumeric characters and any combination of spaces, periods (.), hyphens (-), and underscore characters (_).
  • Description This field comprises a brief description that you enter for the dial rule.
  • Number Begins With This field comprises the initial digits of the directory numbers to which you want to apply this application dial rule.
  • Number of Digits This required field comprises the initial digits of the directory numbers to which you want to apply this application dial rule.
  • Total Digits to be Removed This required field comprises the number of digits that you want Cisco Unified Communications Manager to remove from directory numbers that apply to this dial rule.
  • Prefix With Pattern This required field comprises the pattern to prepend to directory numbers that apply to this application dial rule.
  • Application Dial Rule Priority This field displays when you enter the Prefix With Pattern information. The field allows you to set the priority order of the application dial rules.
Step 4

Restart Cisco Unified Communications Manager.