Available Telephony Features
Cisco DX Series devices provide an integrated suite of collaborative applications, including Cisco WebEx, Cisco Unified Presence, instant messaging, email, visual voicemail, and Cisco Unified Communications Manager voice and video telephony features. These devices also support applications from Google Play.
After you install Cisco DX Series devices in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features and set up services.
Note |
Cisco Unified Communications Manager also provides several service parameters that you can use to configure various telephony functions. For more information about accessing and configuring service parameters, see the Cisco Unified Communications Manager Administration Guide. For more information about the functions of a service, click on the name of the parameter or the question mark help button in the Service Parameter Configuration window. |
Agent Greeting
Allows an agent to create and update a prerecorded greeting that plays at the beginning of a customer call, before the agent begins the conversation with the caller. The agent can prerecord a single greeting or multiple ones as needed.
- Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter
- Features and Services Guide for Cisco Unified Communications Manager, "Barge and Privacy" chapter
Enable Agent Greeting
Procedure
Step 1 |
Select . |
Step 2 |
Locate the device that you want to configure. |
Step 3 |
Scroll to the Device Information Layout pane and set Built In Bridge to On or Default. |
Step 4 |
Choose Save. |
Step 5 |
Check the setting of the bridge:
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All Calls
Allows a user to view a list of active and held calls; this list is sorted in chronological order (oldest first). The user can also view a list of incoming and completed calls; this list is sorted newest to oldest.
All Calls on Primary Line
Allows the primary line to assume the All Calls functionality. All incoming calls display in the primary line call list and can be answered on the primary line.
AutoAnswer
Connects incoming calls automatically after a ring or two. AutoAnswer works with either the speakerphone or the headset. If AutoAnswer for headset is enabled for a device, but no headset is connected to the device, the device will not automatically answer any calls.
For more information, see Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.
Auto Dial
Allows the user to choose from matching numbers in the Recent Call History, which includes placed, received, and missed calls. To place the call, the user can choose a number from any of these call lists or continue to enter digits manually.
Barge
Allows a user to join a nonprivate call on a shared phone line. Barge adds a user to a call and converts the call into a conference. The user and other parties can then access conference features.
Note |
Users can still use Barge if the Built In Bridge Enable service parameter is set to Off. To prevent a user from using the Barge feature on a device, you must disable Barge in the Feature Control Policy for the device. |
For more information, see:
- Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Setup" chapter
- Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter
- Features and Services Guide for Cisco Unified Communications Manager, "Barge and Privacy" chapter
- Cisco Unified Communications Manager Administration Guide, "Feature Control Policy Setup" chapter
Busy Lamp Field
Allows a user to monitor the call state of a directory number that is associated with a speed-dial button, call log, or directory listing on the device.
For more information, go to the "IM and Presence Service" chapter in the Features and Services Guide for Cisco Unified Communications Manager.
Call Forward
Allows users to redirect incoming calls to another number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.
Additional options include:
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Allow calls that are placed from the target number to ring through rather than be forwarded.
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Prevent a call-forward loop from exceeding the maximum number of links in a call-forwarding chain.
Call forward options can be assigned on a per-line basis.
For more information, see:
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Cisco Unified Communications Manager Administration Guide, "Directory Number Setup" chapter.
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Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Calling Line Identification
Allows a user to enable the full, external number to be used for calling line identification.
For more information, see the "Cisco Unified IP Phones" chapter in the Cisco Unified Communications Manager System Guide.
Calling Line Identification Presentation
Allows a user to enable or restrict the originating caller number on a case-by-case basis.
For more information, see the "Cisco Unified IP Phones" chapter in the Cisco Unified Communications Manager System Guide.
Cisco Extension Mobility
Allows users to temporarily access their device configuration, such as line appearances, services, and speed dials, from a shared device through login to the Cisco Extension Mobility service on that device.
Cisco Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.
Note |
This feature is not supported for DX Series devices that are deployed with Mobile and Remote Access through Expressway. |
To log in to a device, the user enters extension mobility credentials that the administrator supplies. These credentials differ from the user Screen Lock PIN.
For more information, see the “Extension Mobility” chapter in the Features and Services Guide for Cisco Unified Communications Manager.
Extension Mobility Multi-User
The extension mobility multi-user feature uses the extension mobility login/logout process. When the user logs in, the Cisco Unified Communications Manager server authenticates the user credentials; the server uses the same messaging scheme as the extension mobility feature.
When user A logs in to a device for the first time, the device goes through a reboot cycle and creates a user partition for user A on the device. The device presents user A with the Setup Wizard. User A gets dedicated space for personal apps and data, and the Call application works as it does on any Cisco DX Series device. After initial login, user A configures any app-related settings. When user A logs out from this device, the user settings are saved for the next time that user A logs in to the device.
When user A logs out from the device, user B can log in to the device with user B credentials. User B has the same experience upon obtaining the user B partition: for the first login, the Setup Wizard prompts user B to set up personal apps and data, and user B also has a Call application that works as usual on a Cisco DX Series device.
Partitions are completely separate, so that any user can never see the data of any other user.
Extension mobility multi-user offers an enterprise multi-user approach: the system administrator decides which devices are configured for extension mobility multi-user, and provides credentials for those users that can log in to a particular device. With proper credentials, users can log in only to a particular device and configure their own accounts, which includes removal of their own accounts. Users cannot modify the accounts of other users on the same device.
An algorithm limits the number of users that can log in to a particular device. The maximum number of users on a device depends on the usage of each user. When the flash memory on the device drops below a certain quotient, the account of the least recently logged in user is deleted to create space for a new user to log in. Thus, a new user never fails to log in due to lack of space on the device.
Set Up Cisco Extension Mobility
Perform the procedures in the order shown in the following steps to configure Cisco Extension Mobility for DX Series devices.
Procedure
Step 1 |
In Cisco Unified Communications Manager Administration, choose and click Add New.
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Step 2 |
Choose and select or create a user.
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Step 3 |
Choose .
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Cisco Mobility
Enables users to manage business calls by using a single phone number and pick up in-progress calls on the desktop phone and a remote device, such as on a mobile phone. Users can restrict the group of callers according to phone number and time of day.
Cisco Mobility for Cisco DX Series devices requires Cisco Unified Communications Manager Release 9.0(1) or later.
For more information, see the "Cisco Mobility" chapter in the Features and Services Guide for Cisco Unified Communications Manager
Conference
- Allows a user to talk simultaneously with multiple parties; to do so, the feature calls each participant individually.
- Allows any participant in a standard (ad hoc) conference to add or remove participants.
- Allows users to join two or more calls that are on one line to create a conference call and remain on the call.
The service parameter Advanced Adhoc Conference (disabled by default in Cisco Unified Communications Manager) allows you to enable these features.
For information about conferences, go to the "Conference Bridges" chapter in the Cisco Unified Communications Manager System Guide.
Secure Conference
Secure Conference allows secure devices to place conference calls through use of a secure conference bridge. As new participants are added, the Secure Call icon is displayed as long as all participants use secure devices.
For additional information, see:
- Cisco Unified Communications Manager System Guide, "Conference Bridges" chapter
- Cisco Unified Communications Manager Administration Guide, "Conference Bridge Setup" chapter
- Cisco Unified Communications Manager Security Guide
Divert
After Enhanced Immediate Divert is enabled, the feature allows users to divert incoming calls directly to their voice messaging system.
For more information about diverting calls to voicemail, see the "Immediate Divert" chapter in the Features and Services Guide for Cisco Unified Communications Manager.
For more information about Enhanced Immediate Divert, see the "Cisco Unified IP Phones" chapter in the Cisco Unified Communications Manager System Guide.
Do Not Disturb
When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.
Note |
DND does not affect 911 calls. |
The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:
- Do Not Disturb - This check box allows you to enable DND on a per-device basis. In Cisco Unified Communications Manager Administration, choose .
- DND Incoming Call Alert - Choose the type of alert to play, if any, on a device for incoming calls when DND is active. This parameter is located in both the Common Phone Profile window and the Phone Configuration window. (The Phone Configuration window value takes precedence.)
For more information, see the "Do Not Disturb" chapter in the Features and Services Guide for Cisco Unified Communications Manager.
Gateway Recording
This feature directs the Media Gateway to send the call to the recording server and thus improve call monitoring.
For more information, see the "Monitoring and Recording" chapter in the Features and Services Guide for Cisco Unified Communications Manager.
Hold Status
Enables devices with a shared line to distinguish between the local and remote lines that placed a call on hold.
Hold and Resume
Allows the user to move a connected call from an active state to a held state.
Music on Hold
Plays music while callers are on hold.
For more information, see the "Music On Hold" chapter in the Features and Services Guide for Cisco Unified Communications Manager.
Ignore
Allows a user to ignore an incoming call from the notification window.
Message Waiting Indicator
A light on the handset indicates that a user has one or more new voice messages.
For more information, see:
- Cisco Unified Communications Manager Administration Guide, "Message Waiting Setup" chapter
- Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter
Mute
Mutes the audio input for all input devices, including device speakers, handset, and headsets.
Plus Dialing
Allows the user to dial E.164 numbers prefixed with a + sign.
To dial the + sign, the user needs to press and hold the * key for at least 1 second. This applies only to dialing the first digit for an on-hook or off-hook call.
Protected Calling
Provides a secure (encrypted) connection between two devices. A security tone is played at the beginning of the call to indicate that both devices are protected. Some features, such as conference calling, shared lines, and Join Across Lines are not available when protected calling is configured. Protected calls are not authenticated.
For additional information, see the Cisco Unified Communications Manager Security Guide.
Ringtone Setting
Identifies ring type used for a line when the device has another active call.
For more information, see the "Directory Number Setup" chapter in the Cisco Unified Communications Manager Administration Guide.
Ringtone
Users can customize how their device indicates an incoming call and a new voice message.
Secure and Nonsecure Indication Tone
After a device is configured as secure (encrypted and trusted) in Cisco Unified Communications Manager, it can be given a protected status. After that, if desired, the protected device can be configured to play an indication tone at the beginning of a call:
- Protected Device - To change the status of a secure device to protected in Cisco Unified Communications Manager Administration, check Protected Device in .
- Play Secure Indication Tone - To enable the protected device to play a secure or nonsecure indication tone, set the Play Secure Indication Tone to True. (The default is False.) You set this option in Cisco Unified Communications Manager Administration at . Choose the server and then the Cisco CallManager service. In the Service Parameter Configuration window, choose the option in the Feature - Secure Tone area. (The default is False.)
Only protected devices hear these secure or nonsecure indication tones. (Nonprotected devices never hear tones.) If the overall call status changes during the call, the indication tone changes accordingly. At that time, the protected device plays the appropriate tone.
A protected device plays or does not play a tone under these circumstances:
- After the option to play
the tone is enabled, Play Secure Indication Tone option is enabled (True):
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When end-to-end secure media is established and the call status is secure, the device plays the secure indication tone (three long beeps with pauses).
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After end-to-end nonsecure media is established and the call status is nonsecure, the device plays the nonsecure indication tone (six short beeps with brief pauses).
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- If the Play Secure Indication Tone option is disabled, no tone plays.
Serviceability
Allows administrators to gather debug information quickly and easily from devices.
This feature uses SSH to access each phone remotely. SSH must be enabled on each phone for this feature to function.
Shared Line
Allows a user to have multiple devices that share the same directory number or allows a user to share a directory number with a coworker.
For more information, see the "Directory Numbers" chapter in the Cisco Unified Communications Manager System Guide.
Speed Dial
Allows a user to configure speed dial to a specific destination directory number.
Transfer
Allows users to redirect connected calls from their device to another number.
The user can connect two calls to each other. The user can remain on the line or transfer the call without staying on line.
Uniform Resource Identifier Dialing
The Uniform Resource Identifier (URI) Dialing feature allows the user to place calls by using an alphanumeric URI address as a directory number, for example, bob@cisco.com. The user must enter the URI address to select the contact.
The screen displays the call information for the URI call. The call logs record the URI call information in the Call History and the Details page.
For more information, see Features and Services Guide for Cisco Unified Communications Manager.
Video Toggle
Users can toggle video off or on during video calls.
Voice Messaging System
Enables callers to leave messages if calls are unanswered.
For more information, see:
- Features and Services Guide for Cisco Unified Communications Manager
- Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter
Set Up Visual Voicemail
Visual Voicemail is configured for all devices or to an individual user or group of users from Cisco Unified Communications Manager Administration. Use the following procedure to configure Visual Voicemail for all devices.
Procedure
Step 1 |
In Cisco Unified Communications Manager Administration, choose . |
Step 2 |
Choose Find and choose Standard Common Phone Profile. |
Step 3 |
In the Product Specific Configuration Layout window, enter the following information in the Voicemail Server (Primary) field:
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Step 4 |
Save changes and click Apply Config. For more information about configuration and synchronization of Visual Voicemail, see the "Voice-Mail Profile Configuration" chapter of the Cisco Unified Communications Manager Administration Guide. |
Set Up Visual Voicemail for Specific User or Group
Use the following procedure to configure Visual Voicemail for a specific user or group of users.
Procedure
Step 1 |
In Cisco Unified Communications Manager Administration, choose . |
Step 2 |
Choose the device that associates with the user you are searching for. |
Step 3 |
In the Product Specific Configuration Layout window, enter the following information in the Voicemail Server (Primary) field:
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Step 4 |
Save changes and click Apply Config. |
Step 5 |
Choose Reset and Restart to deliver the new settings to the device. |
Step 6 |
To allow secure messages on the device, from Cisco Unified Communications Manager Administration, choose and enable both Allow Access to Secure Message Recordings through CUMI and Allow Message Attachments through CUMI. |
Step 7 |
To configure Cisco Unified Communications Manager so that directory photos are configured in Visual Voice Mail, choose , choose a Common Phone Profile, and enter the URL for your organization’s photo directory in the Company Photo Directory field. For more information about configuration and synchronization of Visual Voicemail, see the "Voice-Mail Profile Configuration" chapter of the Cisco Unified Communications Manager Administration Guide. |