Users submit problem reports to you with the Problem Report Tool.
Report Tool logs are required by Cisco TAC when troubleshooting problems.
a problem report, users access the Problem Report Tool and
provide the date and time that the problem occurred, and a description of the problem.
You must add a server address to the Customer Support Upload URL field on Cisco Unified Communications Manager.
If you are deploying devices with Mobile and Remote Access through Expressway, you must also add the PRT server address to the HTTP Server Allow list on the Expressway server.