Contents

Features and Services

Available Telephony Features

Cisco DX Series devices provide an integrated suite of collaborative applications, including Cisco WebEx, Cisco Unified Presence, instant messaging, email, visual voicemail, and Cisco Unified Communications Manager voice and video telephony features. These devices also support applications from Google Play.

After you install Cisco DX Series devices in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features and set up services.


Note

Cisco Unified Communications Manager also provides several service parameters that you can use to configure various telephony functions. For more information about accessing and configuring service parameters, see the Cisco Unified Communications Manager Administration Guide. For more information about the functions of a service, click on the name of the parameter or the question mark help button in the Service Parameter Configuration window.

Agent Greeting

Allows an agent to create and update a prerecorded greeting that plays at the beginning of a customer call, before the agent begins the conversation with the caller. The agent can prerecord a single greeting or multiple ones as needed.

For more information, see:
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter
  • Features and Services Guide for Cisco Unified Communications Manager, "Barge and Privacy" chapter

Enable Agent Greeting

Procedure
    Step 1   Select Device > Phone.
    Step 2   Locate the device that you want to configure.
    Step 3   Scroll to the Device Information Layout pane and set Built In Bridge to On or Default.
    Step 4   Choose Save.
    Step 5   Check the setting of the bridge:
    1. Choose System > Service Parameters.
    2. Select the appropriate Server and Service.
    3. Scroll to the Clusterwide Parameters (Device - Phone) pane and set Builtin Bridge Enable to On.
    4. Choose Save.

    All Calls

    Allows a user to view a list of active and held calls; this list is sorted in chronological order (oldest first). The user can also view a list of incoming and completed calls; this list is sorted newest to oldest.

    All Calls on Primary Line

    Allows the primary line to assume the All Calls functionality. All incoming calls display in the primary line call list and can be answered on the primary line.

    AutoAnswer

    Connects incoming calls automatically after a ring or two. AutoAnswer works with either the speakerphone or the headset. If AutoAnswer for headset is enabled for a device, but no headset is connected to the device, the device will not automatically answer any calls.

    For more information, see Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

    Auto Dial

    Allows the user to choose from matching numbers in the Recent Call History, which includes placed, received, and missed calls. To place the call, the user can choose a number from any of these call lists or continue to enter digits manually.

    Barge

    Allows a user to join a nonprivate call on a shared phone line. Barge adds a user to a call and converts the call into a conference. The user and other parties can then access conference features.


    Note

    Users can still use Barge if the Built In Bridge Enable service parameter is set to Off. To prevent a user from using the Barge feature on a device, you must disable Barge in the Feature Control Policy for the device.

    For more information, see:

    • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Setup" chapter
    • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter
    • Features and Services Guide for Cisco Unified Communications Manager, "Barge and Privacy" chapter
    • Cisco Unified Communications Manager Administration Guide, "Feature Control Policy Setup" chapter

    Busy Lamp Field

    Allows a user to monitor the call state of a directory number that is associated with a speed-dial button, call log, or directory listing on the device.

    For more information, go to the "IM and Presence Service" chapter in the Features and Services Guide for Cisco Unified Communications Manager.

    Call Forward

    Allows users to redirect incoming calls to another number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.

    Additional options include:

    • Allow calls that are placed from the target number to ring through rather than be forwarded.

    • Prevent a call-forward loop from exceeding the maximum number of links in a call-forwarding chain.

    Call forward options can be assigned on a per-line basis.

    For more information, see:

    • Cisco Unified Communications Manager Administration Guide, "Directory Number Setup" chapter.

    • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

    Calling Line Identification

    Allows a user to enable the full, external number to be used for calling line identification.

    For more information, see the "Cisco Unified IP Phones" chapter in the Cisco Unified Communications Manager System Guide.

    Calling Line Identification Presentation

    Allows a user to enable or restrict the originating caller number on a case-by-case basis.

    For more information, see the "Cisco Unified IP Phones" chapter in the Cisco Unified Communications Manager System Guide.

    Cisco Extension Mobility

    Allows users to temporarily access their device configuration, such as line appearances, services, and speed dials, from a shared device through login to the Cisco Extension Mobility service on that device.

    Cisco Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.


    Note
    This feature is not supported for DX Series devices that are deployed with Mobile and Remote Access through Expressway.

    To log in to a device, the user enters extension mobility credentials that the administrator supplies. These credentials differ from the user Screen Lock PIN.

    For more information, see the “Extension Mobility” chapter in the Features and Services Guide for Cisco Unified Communications Manager.

    Extension Mobility Multi-User

    The extension mobility multi-user feature uses the extension mobility login/logout process. When the user logs in, the Cisco Unified Communications Manager server authenticates the user credentials; the server uses the same messaging scheme as the extension mobility feature.

    When user A logs in to a device for the first time, the device goes through a reboot cycle and creates a user partition for user A on the device. The device presents user A with the Setup Wizard. User A gets dedicated space for personal apps and data, and the Call application works as it does on any Cisco DX Series device. After initial login, user A configures any app-related settings. When user A logs out from this device, the user settings are saved for the next time that user A logs in to the device.

    When user A logs out from the device, user B can log in to the device with user B credentials. User B has the same experience upon obtaining the user B partition: for the first login, the Setup Wizard prompts user B to set up personal apps and data, and user B also has a Call application that works as usual on a Cisco DX Series device.

    Partitions are completely separate, so that any user can never see the data of any other user.

    Extension mobility multi-user offers an enterprise multi-user approach: the system administrator decides which devices are configured for extension mobility multi-user, and provides credentials for those users that can log in to a particular device. With proper credentials, users can log in only to a particular device and configure their own accounts, which includes removal of their own accounts. Users cannot modify the accounts of other users on the same device.

    An algorithm limits the number of users that can log in to a particular device. The maximum number of users on a device depends on the usage of each user. When the flash memory on the device drops below a certain quotient, the account of the least recently logged in user is deleted to create space for a new user to log in. Thus, a new user never fails to log in due to lack of space on the device.

    Set Up Cisco Extension Mobility

    Perform the procedures in the order shown in the following steps to configure Cisco Extension Mobility for DX Series devices.

    Procedure
      Step 1   In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Device Profile and click Add New.
      1. Enter the Device Type.
      2. Enter the Device Profile Name, and click Save.
      3. Enter the directory numbers and required information and click Save.
      Step 2   Choose User Management > End User and select or create a user.
      1. In Extension Mobility Available Profiles, choose the user device profile and click the down arrow; this places the service that you chose in the Controlled Profiles box.
      2. Click Save.
      Step 3   Choose Device > Phone.
      1. Choose your device type.
      2. Select a user ID.
      3. In the Product Specific Configuration Layout area of the Phone Configuration window, in Extension Information, check Enable Extension Mobility.
      4. In the Product Specific Configuration Layout area of the Phone Configuration window, choose the Enabled value for the Multi-User drop-down list box.

      Cisco Mobility

      Enables users to manage business calls by using a single phone number and pick up in-progress calls on the desktop phone and a remote device, such as on a mobile phone. Users can restrict the group of callers according to phone number and time of day.

      Cisco Mobility for Cisco DX Series devices requires Cisco Unified Communications Manager Release 9.0(1) or later.

      For more information, see the "Cisco Mobility" chapter in the Features and Services Guide for Cisco Unified Communications Manager

      Conference

      • Allows a user to talk simultaneously with multiple parties; to do so, the feature calls each participant individually.
      • Allows any participant in a standard (ad hoc) conference to add or remove participants.
      • Allows users to join two or more calls that are on one line to create a conference call and remain on the call.

      The service parameter Advanced Adhoc Conference (disabled by default in Cisco Unified Communications Manager) allows you to enable these features.

      For information about conferences, go to the "Conference Bridges" chapter in the Cisco Unified Communications Manager System Guide.

      Secure Conference

      Secure Conference allows secure devices to place conference calls through use of a secure conference bridge. As new participants are added, the Secure Call icon is displayed as long as all participants use secure devices.

      For additional information, see:

      • Cisco Unified Communications Manager System Guide, "Conference Bridges" chapter
      • Cisco Unified Communications Manager Administration Guide, "Conference Bridge Setup" chapter
      • Cisco Unified Communications Manager Security Guide

      Divert

      After Enhanced Immediate Divert is enabled, the feature allows users to divert incoming calls directly to their voice messaging system.

      For more information about diverting calls to voicemail, see the "Immediate Divert" chapter in the Features and Services Guide for Cisco Unified Communications Manager.

      For more information about Enhanced Immediate Divert, see the "Cisco Unified IP Phones" chapter in the Cisco Unified Communications Manager System Guide.

      Do Not Disturb

      When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.


      Note

      DND does not affect 911 calls.

      The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:

      • Do Not Disturb - This check box allows you to enable DND on a per-device basis. In Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
      • DND Incoming Call Alert - Choose the type of alert to play, if any, on a device for incoming calls when DND is active. This parameter is located in both the Common Phone Profile window and the Phone Configuration window. (The Phone Configuration window value takes precedence.)

      For more information, see the "Do Not Disturb" chapter in the Features and Services Guide for Cisco Unified Communications Manager.

      Gateway Recording

      This feature directs the Media Gateway to send the call to the recording server and thus improve call monitoring.

      For more information, see the "Monitoring and Recording" chapter in the Features and Services Guide for Cisco Unified Communications Manager.

      Hold Status

      Enables devices with a shared line to distinguish between the local and remote lines that placed a call on hold.

      Hold and Resume

      Allows the user to move a connected call from an active state to a held state.

      Music on Hold

      Plays music while callers are on hold.

      For more information, see the "Music On Hold" chapter in the Features and Services Guide for Cisco Unified Communications Manager.

      Ignore

      Allows a user to ignore an incoming call from the notification window.

      Message Waiting Indicator

      A light on the handset indicates that a user has one or more new voice messages.

      For more information, see:

      • Cisco Unified Communications Manager Administration Guide, "Message Waiting Setup" chapter
      • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter

      Mute

      Mutes the audio input for all input devices, including device speakers, handset, and headsets.

      Plus Dialing

      Allows the user to dial E.164 numbers prefixed with a + sign.

      To dial the + sign, the user needs to press and hold the * key for at least 1 second. This applies only to dialing the first digit for an on-hook or off-hook call.

      Protected Calling

      Provides a secure (encrypted) connection between two devices. A security tone is played at the beginning of the call to indicate that both devices are protected. Some features, such as conference calling, shared lines, and Join Across Lines are not available when protected calling is configured. Protected calls are not authenticated.

      For additional information, see the Cisco Unified Communications Manager Security Guide.

      Ringtone Setting

      Identifies ring type used for a line when the device has another active call.

      For more information, see the "Directory Number Setup" chapter in the Cisco Unified Communications Manager Administration Guide.

      Ringtone

      Users can customize how their device indicates an incoming call and a new voice message.

      Secure and Nonsecure Indication Tone

      After a device is configured as secure (encrypted and trusted) in Cisco Unified Communications Manager, it can be given a protected status. After that, if desired, the protected device can be configured to play an indication tone at the beginning of a call:

      • Protected Device - To change the status of a secure device to protected in Cisco Unified Communications Manager Administration, check Protected Device in Device > Phone > Phone Configuration.
      • Play Secure Indication Tone - To enable the protected device to play a secure or nonsecure indication tone, set the Play Secure Indication Tone to True. (The default is False.) You set this option in Cisco Unified Communications Manager Administration at System > Service Parameters. Choose the server and then the Cisco CallManager service. In the Service Parameter Configuration window, choose the option in the Feature - Secure Tone area. (The default is False.)

      Only protected devices hear these secure or nonsecure indication tones. (Nonprotected devices never hear tones.) If the overall call status changes during the call, the indication tone changes accordingly. At that time, the protected device plays the appropriate tone.

      A protected device plays or does not play a tone under these circumstances:

      • After the option to play the tone is enabled, Play Secure Indication Tone option is enabled (True):

        • When end-to-end secure media is established and the call status is secure, the device plays the secure indication tone (three long beeps with pauses).

        • After end-to-end nonsecure media is established and the call status is nonsecure, the device plays the nonsecure indication tone (six short beeps with brief pauses).

      • If the Play Secure Indication Tone option is disabled, no tone plays.

      Serviceability

      Allows administrators to gather debug information quickly and easily from devices.

      This feature uses SSH to access each phone remotely. SSH must be enabled on each phone for this feature to function.

      Shared Line

      Allows a user to have multiple devices that share the same directory number or allows a user to share a directory number with a coworker.

      For more information, see the "Directory Numbers" chapter in the Cisco Unified Communications Manager System Guide.

      Speed Dial

      Allows a user to configure speed dial to a specific destination directory number.

      Transfer

      Allows users to redirect connected calls from their device to another number.

      The user can connect two calls to each other. The user can remain on the line or transfer the call without staying on line.

      Uniform Resource Identifier Dialing

      The Uniform Resource Identifier (URI) Dialing feature allows the user to place calls by using an alphanumeric URI address as a directory number, for example, bob@cisco.com. The user must enter the URI address to select the contact.

      The screen displays the call information for the URI call. The call logs record the URI call information in the Call History and the Details page.

      For more information, see Features and Services Guide for Cisco Unified Communications Manager.

      Video Toggle

      Users can toggle video off or on during video calls.

      Voice Messaging System

      Enables callers to leave messages if calls are unanswered.

      For more information, see:

      • Features and Services Guide for Cisco Unified Communications Manager
      • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter

      Set Up Visual Voicemail

      Visual Voicemail is configured for all devices or to an individual user or group of users from Cisco Unified Communications Manager Administration. Use the following procedure to configure Visual Voicemail for all devices.

      Procedure
        Step 1   In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Common Phone Profile.
        Step 2   Choose Find and choose Standard Common Phone Profile.
        Step 3   In the Product Specific Configuration Layout window, enter the following information in the Voicemail Server (Primary) field:
        • If you are configuring for Cisco Unified IP Phone standalone configuration, enter the fully qualified domain name of the Cisco Unified IP Phone system.
        • If you are configuring for Cisco Unified IP Phone failover configuration, enter the DNS alias of the Cisco Unified IP Phone system.
        Step 4   Save changes and click Apply Config.

        For more information about configuration and synchronization of Visual Voicemail, see the "Voice-Mail Profile Configuration" chapter of the Cisco Unified Communications Manager Administration Guide.

        Set Up Visual Voicemail for Specific User or Group

        Use the following procedure to configure Visual Voicemail for a specific user or group of users.

        Procedure
          Step 1   In Cisco Unified Communications Manager Administration, choose Device > Device Phone.
          Step 2   Choose the device that associates with the user you are searching for.
          Step 3   In the Product Specific Configuration Layout window, enter the following information in the Voicemail Server (Primary) field:
          • If you are configuring for Cisco Unified IP Phone standalone configuration, enter the fully qualified domain name of the Cisco Unified IP Phone system.
          • If you are configuring for Cisco Unified IP Phone failover configuration, enter the DNS alias of the Cisco Unified IP Phone system.
          Step 4   Save changes and click Apply Config.
          Step 5   Choose Reset and Restart to deliver the new settings to the device.
          Step 6   To allow secure messages on the device, from Cisco Unified Communications Manager Administration, choose System Settings > Advanced API Configuration and enable both Allow Access to Secure Message Recordings through CUMI and Allow Message Attachments through CUMI.
          Step 7   To configure Cisco Unified Communications Manager so that directory photos are configured in Visual Voice Mail, choose Device > Device Settings > Common Phone Profile, choose a Common Phone Profile, and enter the URL for your organization’s photo directory in the Company Photo Directory field.

          For more information about configuration and synchronization of Visual Voicemail, see the "Voice-Mail Profile Configuration" chapter of the Cisco Unified Communications Manager Administration Guide.

          Feature Buttons

          The following table provides information about features that are available on the call control bar, and features that you need to configure as programmable feature buttons. An "X" in the table indicates that the feature is supported for the corresponding button type. Of the two button types, only programmable feature buttons require configuration in Cisco Unified Communications Manager administration.

          Table 1  Features and Corresponding Buttons
          Feature Name Call Control Bar Button Programmable Feature Button
          Call Back  

          X
          Call Forward

          X

          		  
          Call Forward All  

          X
          Call Park

          X

          		  
          Call Pickup  

          X
          Cisco Mobility  

          X
          Conference (Add)

          X

          		  
          Divert  

          X
          Do Not Disturb  

          X
          End Call

          X

          		  
          Group Pickup  

          X
          Hold

          X

          		  
          Hunt Group  

          X
          Intercom  

          X
          Malicious Call Identification (MCID)  

          X
          Meet Me  

          X
          Privacy  

          X
          Redial  

          X
          Share (DX70 & DX80 only)

          X

          		  
          Speed Dial  

          X
          Stop Video  

          X
          Transfer

          X

          		  

          Set Up Feature Control Policies

          You can limit the appearance of some telephony features on Cisco DX Series devices by enabling or disabling these features in the feature control policy configuration. If you disable a feature in the feature control policy configuration, you restrict user access to the feature.

          Procedure
            Step 1   From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Feature Control Policy. The Find and List Feature Control Policy window appears.
            Step 2   Click Add New to define a set of policies.
            Step 3   Enter the following settings:
            • Name - Enter a name for a new Feature Control Policy.
            • Description - Enter a description.
            • Feature Control Section - Check the check box for the features for which you want to change the default setting.
            Step 4   Click Save.
            Step 5   Apply the policy to Cisco DX Series devices by including it in the following settings:
            • Enterprise Parameters Configuration - Applies to all Cisco DX Series devices in the system.
            • Common Phone Profile Configuration - Applies to all Cisco DX Series devices in a group.
            • Phone Configuration - Applies to an individual Cisco DX Series device.

            Feature Control Policy Default Values

            The following table shows the list of features that you can configure, and the default value.

            Table 2 Feature Control Policy Default Values
            Feature Default value
            Barge Enabled
            Call Back Enabled
            Call PickUp Disabled
            Conference List Enabled
            Divert (Alerting) Disabled
            Divert (Connected) Disabled
            Forward All Enabled
            Group Call PickUp Disabled
            Meet Me Disabled
            Mobility Disabled
            Other Call PickUp Disabled
            Park Disabled
            Redial Enabled
            Report Caller Disabled
            Report Quality Disabled
            Speed Dial Enabled

            For more information, see the "Feature Control Policy Setup" chapter in the Cisco Unified Communications Manager Administration Guide.

            Phone Button Templates

            Phone button templates let you assign speed dials and call-handling features to programmable buttons.

            Ideally, you modify templates before you register devices on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration.

            Modify Phone Button Templates

            For more information about Phone services, see "IP Phone Services Setup" chapter in the Cisco Unified Communications Manager Administration Guide. For more information about configuring line buttons, see "Cisco Unified IP Phone Setup" chapter and "Configuring Speed-Dial Buttons" section in the Cisco Unified Communications Manager Administration Guide.

            Procedure
              Step 1   From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Button Template.
              Step 2   Click Find.
              Step 3   Choose the device model.
              Step 4   Choose Copy, enter a name for the new template, and choose Save. The Phone Button Template Configuration window opens.
              Step 5   Identify the button that you would like to assign, and select Service URL from the Features drop-down list that associates with the line.
              Step 6   Click Save to create a new phone button template that uses the service URL.
              Step 7   Choose Device > Phone and open the Phone Configuration window for the device.
              Step 8   Choose the new phone button template from the Phone Button Template drop-down list.
              Step 9   Click Save to store the change and then click Reset to implement the change. The user can now access the Self Care Portal and associate the service with a button on the device.

              Configure Product-Specific Options

              Cisco Unified Communications Manager Administration allows you to set some product-specific configuration parameters for devices in any of the following windows:

              • Enterprise Phone Configuration window (System > Enterprise Phone Configuration)

              • Common Phone Profile window (Device > Device Settings > Common Phone Profile), in the Product Specific Configuration Layout portion of window

              • Device Phone Configuration window (Device > Phone > Add New > Cisco DX650, Cisco DX70, or Cisco DX80), in the Product Specific Configuration Layout area of window

              The following table shows the product-specific configuration options.

              Table 3 Cisco DX Series Product-Specific Configuration Options

              Feature

              Description

              Disable Speakerphone

              Disables only the speakerphone functionality. Disabling speakerphone functionality does not affect the headset. You can use lines and speed dials with headset/handset.

              Default: False

              Disable Speakerphone and Headset

              Disables all speakerphone functions and the headset microphone.

              Default: False

              Disable USB

              Disables the USB ports on the device.

              Default: False

              SDIO

              Indicates whether the SDIO device on the device is enabled or disabled.

              Default: Disabled

              Bluetooth

              Indicates whether the Bluetooth service on the device is enabled or disabled.

              Default: Enabled

              Allow Bluetooth Contacts Import

              Allows the user to import and sync contacts and call history from their Bluetooth device.

              Default: Enabled

              Allow Bluetooth Mobile Handsfree Mode

              Allows the user to use their mobile phone line on the desk phone.

              Default: Enabled

              Days Display Not Active

              Allows the user to specify the days that the backlight is to remain off by default.

              Default: Typically Saturday and Sunday for U.S. corporate customers.

              Note   

              The list contains all of the days of the week. To turn off backlight on Saturday and Sunday, hold down Control and choose Saturday and Sunday.

              Display On Time

              Indicates the time of day the display is to automatically turn itself on for days that are listed in the off schedule.

              Default: 07:30

              Maximum length: 5

              Note   

              Enter value in a 24-hour format, where 00:00 is the beginning of the day and 23:59 is the end of the day.

              Display On Duration

              Indicates the amount of time the display is to be active when it is turned on by the programmed schedule.

              Default: 10:30

              Maximum length: 5

              Note   

              Maximum value is 24 hours. This value is in hours and minutes format. For example, "01:30" activates the display for 1 hour and 30 minutes.

              Display On When Incoming Call

              When the device is in screen saver mode, this setting turns the display on when a call is ringing.

              Default: Enabled

              Enable Power Save Plus

              To enable the Power Save Plus feature, select the day(s) that you want the device to power off on schedule. You can select multiple days by pressing and holding the Control key while clicking on the days that you want Power Save Plus to operate. In Power Save Plus mode, enough power is maintained to illuminate one key. All other functions of the device are turned off. Power Save Plus mode turns off the device for the time period specified in the Phone On Time and Phone Off Time fields. This time period is usually outside of your organization's regular operating hours. The illuminated key allows a user to press it to restore full power to the device. After pressing the illuminated key, the phone power-cycles and reregisters with Unified CM before it becomes fully operational. When you select day(s) in this field, the following notice displays to indicate e911 concerns. By enabling Power Save Plus, you are agreeing to the terms specified in this Notice.

              While Power Save Plus Mode is in effect, endpoints configured for the mode are disabled for emergency calling and from receiving inbound calls. By selecting this mode, you agree to the following:

              1. You are taking full responsibility for providing alternate methods for emergency calling and receiving calls while the mode is in effect.

              2. Cisco has no liability in connection with your selection of the mode and all liability in connection with enabling the mode is your responsibility.

              3. You will fully inform users of the effects of the mode on calls, calling and otherwise.

              Default: No days selected

              Phone On Time

              This field determines the time that the device turns on automatically on the days that are selected in the Enable Power Save Plus list box. Enter the time in 24 hour format, where 00:00 represents midnight. For example, to automatically turn the phone on at 7:00 a.m., (0700), enter 07:00. To turn the phone on at 2:00 p.m. (1400), enter 14:00.If this field is blank, the device automatically turns on at 00:00.

              Default: 0:00

              Maximum length: 5

              Phone Off Time
              This field determines the time of day that the device will turn itself off on the days that are selected in the Enable Power Save Plus list box. Enter the time in the following format hours:minutes. If this field is blank, the device automatically turns off at midnight (00:00).
              Note    If Phone On Time is blank (or 00:00) and Phone Off Time is blank (or 24:00), the device will remain on continuously, effectively disabling the Power Save Plus feature unless you allow EnergyWise to send overrides.

              Default: 24:00

              Maximum length: 5

              Phone Off Idle Timeout
              This field represents the number of minutes that the device must be idle before the device will request the power sourcing equipment (PSE) to power down the device. The value in this field takes effect:

              • When the device was in Power Save Plus mode as scheduled and was taken out of Power Save Plus mode because the user pressed a key

              • When the device is repowered by the attached switch

              • When the Phone Off Time is met but the device is in use. The unit is minutes. The default is 60. The range is 20 to 1440.

              Enable Audible Alert

              This checkbox, when enabled, instructs the device to play an audible alert ten minutes prior to the time specified in the field, Phone Off Time. The default is disabled. This checkbox only applies if the Enable Power Save Plus list box has one or more days selected.

              EnergyWise Domain

              This field defines the EnergyWise domain in which the phondevice is participating. An EnergyWise domain is required by the Power Save Plus feature. If you have chosen days in the Enable Power Save Plus list box, you must also provide an EnergyWise domain. The default is blank.

              Maximum length: 127

              EnergyWise Endpoint Security Secret

              This field defines the password (shared secret) used to communicate within the EnergyWise domain. An EnergyWise domain and secret is required by the Power Save Plus feature. If you have chosen days in the Enable Power Save Plus list box, you must also provide an EnergyWise domain and secret. The default is blank.

              Maximum length: 127

              Allow EnergyWise Overrides

              This checkbox determines whether you will allow the EnergyWise domain controller policy to send power level updates to the phones. A few conditions apply; first, one or more days must be selected in the Enable Power Save Plus field. If the Enable Power Save Plus list box does not have any days selected, the device will ignore the EnergyWise directive to turn off the device. Second, the settings in Unified CM Administration will take effect on schedule even if EnergyWise sends an override. For example, assume the Display Off Time is set to 22:00 (10 p.m.), the value in the Display On Time field is 06:00 (6 a.m.), and the Enable Power Save Plus has one or more days selected. If EnergyWise directs the device to turn off at 20:00 (8 p.m.), that directive will remain in effect (assuming no user intervention occurs) until the configured Phone On Time at 6 a.m. At 6 a.m., the device will turn on and resume receiving its power level changes from the settings in Unified CM Administration. To change the power level on the device again, EnergyWise must reissue a new power level change command. Also, any user interaction will take effect so if a user presses a key after EnergyWise has directed the device to power off, the device will power on as a result of the user action. The default is unchecked.

              Recording Tone

              This can be used to configure whether the recording tone is enabled or disabled on the device.

              Default: Disabled

              Recording Tone Local Volume

              This can be used to configure the loudness setting of the recording tone that the local party hears. This loudness setting applies regardless of the actual device used for hearing (handset, speakerphone, headset). The loudness setting should be in the range of 0% to 100%, with 0% being no tone and 100% being at the same level as the current volume setting. The default value is 100%.

              Recording Tone Remote Volume

              This can be used to configure the loudness setting of the recording tone that the remote party hears. The loudness setting should be in the range of 0% to 100%, with 0% being less than -66dBM and 100% being -4dBM. The default value is -10dBM or 50%.

              Recording Tone Duration

              Indicates the length of time in milliseconds for which the recording tone is inserted in the audio stream. The default for this parameter is set to the value in the Network locale file for this field. The valid range for this parameter is a value between 1 and 3000 milliseconds.

              Advertise G.722 and iSAC Codecs

              Indicates whether the Call application advertises the wideband codecs to the Cisco Unified Communications Manager.

              Codec negotiation involves two steps:

              1. The Call application must advertise the supported codecs to Cisco Unified Communications Manager.

              2. When Cisco Unified Communications Manager gets the list of supported codecs from all devices that are involved in the call attempt, it chooses a commonly supported codec based on various factors, including the region pair setting.

              Use System Default

              Valid values:

              • System Default - Call application defers to the setting that is specified in the enterprise parameter, Advertise G.722 and iSAC Codecs.
              • Disabled - Call application does not advertise the wideband codecs to Cisco Unified Communications Manager.
              • Enabled - Call application advertises the wideband codecs to Cisco Unified Communications Manager.

              Video Calling

              When enabled, indicates that the device will participate in video calls.

              Default: Enabled

              Device UI Profile

              Changes the device user interface characteristics to optimize for specific user personas such as basic video callers (Simple mode) or general collaboration users (Enhanced).

              Default: Simple

              Wifi

              Indicates whether the Wi-Fi on the device is enabled or disabled.

              Note   

              For the Enterprise and Common settings, the Wifi parameter is set at the default value (Enabled) and the Override Common Settings check box is checked.

              Note   

              For the Device setting, the Wifi parameter is left at the default value (Enabled) but without the Override Common Settings check box checked.

              Tip   

              Cisco recommends that you create a new common phone profile for devices with Wifi parameter set to Enabled if the deployment environment default setting at the enterprise and common level is Disabled, unless it is company policy to set the Wifi default to Disabled for all devices.

              Default: Enabled

              PC Port

              Indicates whether the PC port is enabled or disabled.

              Default: Enabled

              Span to PC Port

              Indicates whether the device will forward packets that are transmitted and received on the PC port.

              Note   

              Choose Enabled if an application is running on the PC port that requires monitoring of the device traffic, such as monitoring and recording applications or network packet-capture tools that are used for diagnostic purposes. To use this feature, PC Voice VLAN access must be enabled.

              Default: Disabled

              PC Voice VLAN Access

              Indicates whether a device that is attached to the PC port is allowed access to the Voice VLAN.

              Note   

              Disabling Voice VLAN Access prevents the attached PC from transmission and receipt of data on the Voice VLAN. It also prevents the PC from receiving data sent and received by the device.

              Default: Enabled

              PC Port Remote Configuration

              Allows remote configuration of the PC port speed and duplex of the device.

              Default: Disabled

              Switch Port Remote Configuration

              Allows remote configuration of the switch port speed and duplex of the device. This overrides any manual configuration on the device.

              Default: Disabled

              Detect Unified CM Connection Failure

              This field determines the sensitivity that the phone has for detecting a connection failure to Cisco Unified Communications Manager (Unified CM), which is the first step before device failover to a backup Unified CM/SRST occurs. Valid values specify Normal (detection of a Unified CM connection failure occurs at the standard system rate) or Delayed (detection of a Unified CM connection failover occurs approximately four times slower than Normal). For faster recognition of a Unified CM connection failure, choose Normal. If you prefer failover to be delayed slightly to give the connection the opportunity to reestablish, choose Delayed. Note that the precise time difference between Normal and Delayed connection failure detection depends on many variables that are constantly changing. This only applies to the wired Ethernet connection.

              Default: Normal

              Gratuitous ARP

              Indicates whether the device will learn MAC addresses from Gratuitous ARP responses.

              Note   

              Disabling the device ability to accept Gratuitous ARP prevents applications that use this mechanism for monitoring and recording of voice streams from working.

              Default: Disabled

              Cisco Discovery Protocol (CDP): Switch Port

              Allows administrator to enable or disable CDP on the switch port.

              Warning   

              Disable CDP on the network port only if the device connects to a non-Cisco switch. For more details, see the Cisco Unified Communications Manager Administration Guide.

              Default: Enabled

              Cisco Discovery Protocol (CDP): PC Port

              Indicates whether CDP is supported on the PC port.

              Default: Enabled

              Link Layer Discovery Protocol - Media Endpoint Discover (LLDP-MED): Switch Port

              Allows administrator to enable or disable Link Layer Discovery Protocol (LLDP-MED) on the switch port.

              Default: Enabled

              Link Layer Discovery Protocol (LLDP): PC Port

              Allows administrator to enable or disable Link Layer Discovery Protocol (LLDP) on the PC port.

              Default: Enabled

              LLDP Asset ID

              Allows administrator to set Asset ID for Link Layer Discovery Protocol.

              Maximum length: 32

              LLDP Power Priority

              Allows administrator to set Power Priority for Link Layer Discovery Protocol.

              Default: Unknown

              Power Negotiation

              Allows administrator to enable or disable Power Negotiation.

              Note   

              Enable the Power Negotiation feature when the device is connected to a switch that supports power negotiation. However, if a switch does not support power negotiation, disable the Power Negotiation feature before you power up accessories over PoE+.

              Default: Enabled

              Automatic Port Synchronization

              Enables the phone to synchronize the PC and SW ports to the same speed and to duplex. Only ports configured for auto negotiate change speeds.

              Default: Disabled

              802.1x Authentication

              Specifies the 802.1x Authentication feature status. Options:

              • Enabled - The device uses 802.1X authentication to request network access.
              • Disabled - Default setting in which the device uses CDP to acquire VLAN and network access.

              Default: User controlled

              Always On VPN

              Indicates whether the device always starts the VPN AnyConnect client and establishes a connection with the configured VPN profile from Cisco Unified Communications Manager.

              Default: False

              Store VPN Password on Device

              This parameter controls whether VPN password can be stored on the device. Its value is used only when Password Persistence is set to true. If disabled, the user's VPN password is stored in memory and is automatically re-submitted upon subsequent connects. However, when the device reboots, the user will have to re-enter their VPN password again. If enabled, the user's VPN password is stored on the device and will persist across reboots.

              Default: False

              Allow User-Defined VPN Profiles

              Controls whether the user can use the AnyConnect VPN client to create VPN profiles. If disabled, the user cannot create VPN profiles.

              Default: True

              Require Screen Lock

              Indicates whether screen lock is required on the device. Options:

              • User controlled.
              • PIN - A numeric password that is at least four digits long.
              • Password - An alphanumeric password, which consists of at least four alphanumeric characters, one of which must be a non-numeric character, and one must be a capital letter.

              Default: PIN

              Maximum Screen Lock Timeout

              Indicates maximum idle time in seconds before the device automatically locks the screen. After the screen is locked, the user password is required to unlock it.

              Default: 600

              Minimum: 15

              Maximum: 1800

              Enforce Screen Lock During Display-On Time

              This parameter provides an unobtrusive lock policy that allows users to work freely with their device throughout the workday, without the device locking after the interval that is set in Cisco Unified Communications Manager. After work, the device locks as defined in the policy, to prevent unauthorized users from accessing it. The device always supports the user-controlled manual lock option (power button), for meetings or lunch breaks. The device remains locked until the user enters the PIN/password on next use. ON - Device locks during the workday or during display-on time (default setting). OFF - Device locks only during display-off time or after work hours, based on day/time settings listed above.

              Default: True

              Note    Disabling this parameter overrides all third-party device administration policies that are installed on the device that relate to lock screen timeout.

              Lock Device During Audio Call

              When the device is in a charging state and an active voice call is in progress, an administrator can override the screen lock PIN enforcement timer to keep the screen active during an audio call. Screen lock timer takes effect after audio call is completed and timer is exceeded.

              Default: Disabled

              Kerberos Server

              Authentication server for web proxy Kerberos.

              Maximum length: 256

              Kerberos Realm

              Authentication realm for web proxy Kerberos.

              Maximum length: 256

              Load Server

              Indicates that the device will use an alternative server to obtain firmware loads and upgrades, rather than the defined TFTP server.

              Default: Hostname or the IP address of local server

              Maximum length: 256

              Peer Firmware Sharing

              Enables or disables Peer to Peer image distribution in order to allow a single device in a subnet to retrieve an image firmware file and then distribute it to its peers.

              Default: Enabled

              Log Server

              Specifies an IP address and port of a remote system to which log messages are sent.

              Default: IP address of remote system

              Maximum length: 32

              Log Profile

              Run the pre-defined debug command remotely.

              Default: Preset

              Web Access

              Indicates whether the device accepts connections from a web browser or other HTTP client.

              Default: Disabled

              SSH Access

              This parameter indicates whether the device accepts SSH connections. Disabling the SSH server functionality of the device will block access to the device.

              Default: Disabled

              Android Debug Bridge (ADB)

              Enables or disables the ADB on the device.

              Can be set to Enabled, Disabled, or User Controlled.

              Default: Disabled

              Multi-User

              Indicates whether multi-user is enabled or disabled on the device.

              Default: Disabled

              Allow Applications from Unknown Sources

              Controls whether the user can install Android applications on the device from a URL or from Android application package files (APK) that are received through email, through instant message (IM), or from a Secure Digital (SD) card.

              Can be set to Enabled, Disabled, or User Controlled.

              Default: Disabled

              Allow Applications from Google Play

              Controls whether the user can install Android applications from Google Play.

              Note    Some applications that are found in Google Play may have hardware requirements that are not available on Cisco DX Series devices, such as GPS or a rear-facing camera. Cisco cannot guarantee that an application that is downloaded from a third-party site will work.

              Default: False

              Enable Cisco UCM App Client

              Controls whether the Application Client runs on the device. When the Application Client is enabled, users can select the applications they want to install from Cisco Unified Communications Manager.

              Default: False

              Background Image

              This parameter specifies the default wallpaper file. Only the administrator disables end user access to phone wallpaper list, could this parameter take effect.

              Maximum length: 64

              Company Photo Directory

              Specifies the URL that the device can query for a user and get the image that is associated with that user.

              Example: http://www.cisco.com/dir/photo/zoom/%%uid%%, where uid is employee user ID.

              Default: Photo directory URL

              Maximum length: 256

              Voicemail Server (Primary)

              Hostname or IP address of the primary visual voicemail server.

              Default: IP address of primary visual voicemail server

              Maximum length: 256

              Voicemail Server (Backup)

              Hostname or IP address of the backup visual voicemail server.

              Default: IP address of backup visual voicemail server

              Maximum length: 256

              Presence and Chat Server (Primary)

              Hostname or IP address of the primary presence server.

              Default: IP address of primary presence server

              Maximum length: 256

              Presence and Chat Server Type

              Specifies the type of secondary presence and IM server for the device to use.

              Can be set to Cisco Unified Presence or Cisco WebEx Connect.

              Default: Cisco WebEx Connect

              Presence and Chat Single Sign-On (SSO) Domain

              The enterprise domain that Cisco WebEx Connect Cloud uses to perform Single Sign-On (SSO) authentication against an enterprise.

              Default: Empty field

              Maximum length: 256

              Multi-User URL

              This parameter specifies the URL of the extension mobility server.

              Maximum length: 256

              User Credentials Persistent for Expressway Sign In

              This parameter controls whether Expressway credentials can be stored on the device.

              Default: Disabled

              Customer support upload URL

              This sets a server address to which the user can send problem report files from the 'Problem Reporting Tool' on the endpoint.

              Maximum length: 256

              Note

              For additional configuration information, see the Cisco DX Series Wireless LAN Deployment Guide.

              Override Common Settings Check Box

              After you set the parameters, check the Override Common Settings check box for each setting you wish to update. If you do not check this check box, the corresponding parameter setting does not take effect. If you set the parameters at the three configuration windows, the setting takes precedence in the following order:

              1. Phone Configuration window

              2. Common Phone Profile window

              3. Enterprise Phone Configuration window

              Video Transmit Resolution Setup

              Cisco DX Series devices support video calling through a high-resolution multitouch color LCD and integrated camera. For the device to send and receive video, the video capability must be enabled in Cisco Unified Communications Manager.


              Note

              When the Video Calls option is set to Off, the Auto Transmit Video setting is dimmed. All video settings under the Call settings menu are dimmed if Video Calling is disabled in the Product Specific Configuration Layout window.

              Table 4  Video Transmit Resolutions and Capabilities
              Video Type Video Resolution FPS Video Bit Range Rate (bandwidth) DX650 External Camera Support
              240p 432 x 240 15 64-149 kbps Yes, but the Logitech C930e uses a video resolution of 424 x 240.
              240p 432 x 240 30 150-299 kbps Yes, but the Logitech C930e uses a video resolution of 424 x 240.
              360p 640 x 360 30 300-599 kbps Yes
              480p 848 x 480 30 600-799 kbps Yes, but the Logitech C920-C uses a video resolution of 864 x 480.
              576p 1024 x 576 30 800-1299 kbps Yes
              600p 1024 x 600 30 800-3000 kbps No
              720p 1280 x 720 30 900-1999 kbps Yes
              1080p 1920 x 1080 30 2000-4000 kbps Yes
              CIF 352 x 288 (4:3) 30 64-299 kbps Yes
              VGA 640 x 480 (4:3) 30 400-1500 kbps Yes

              Note

              The external camera does not support some of these resolutions, such as 600p, and the minimum bit rate at which the external camera can operate is 64 kbps.


              Note

              When a Cisco DX650 is in a call that is using the Logitech C920-C Webcam, and the remote device only supports Packetization mode 0, the maximum transmit resolution is 640x360. When Packetization mode 1 is used, the maximum transmit resolution is 1920x1080.


              Note

              The optimal resolution over VGA for a Cisco DX Series device is w360p; for bandwidths ranging from 400 kbps to 999 kbps, the device will send w360p.

              Instant Messaging and Presence Setup

              Instant Messaging and Presence allows users to communicate at any time, any place, and with any device. Cisco DX Series devices support Jabber IM with either Cisco Unified Presence or WebEx back end server. For security reasons, all cloud-based IM and Presence traffic is routed through a proxy.

              Instant Messaging and Presence is configured at the device, group, or enterprise levels in the Product Specific Configuration window for the device. Enter the hostname or IP address for the Presence and IM Server (Primary) and Presence and IM Server (Backup), and indicate the Presence and IM Server type.

              Application Setup

              Users can download applications to customize and extend the capabilities of the device. Applications are available from Google Play. Cisco Unified Communications Manager Administration provides access to applications through configuration of the following parameters (in the Product Specific Configuration Layout area of the individual device configuration window or Common Phone Profile window):

              • Allow Applications from Unknown Sources: Controls the ability of user to install applications from sources other than Google Play.

              • Allow Applications from Google Play: Controls the ability of user to install applications from Google Play.

              • Enable Cisco UCM App Client: Controls the ability of administrator to push applications from Cisco Unified Communications Manager.

                UCM App is the client on the device that can be used to subscribe or unsubscribe Android applications that are created on Cisco Unified Communications Manager. This client provides the same functionality as subscribing or unsubscribing Android applications from Cisco Unified Communications Manager, but adds the convenience of doing so from the device.

              Enable Cisco UCM App Client

              Procedure
                Step 1   In the Product Specific Configuration Layout portion of the Device Configuration window of a device, check the Enable Cisco UCM App Client check box.
                Step 2   Click Save.
                Step 3   Click Apply Config.

                This action installs the UCM App client on the device.

                After the UCM App client is installed on the device, the device user can subscribe or unsubscribe to applications that are created in Cisco Unified Communications Manager by logging in to the UCM App client.

                Create End User to Log In to UCM App

                The administrator must create an end user, associate the end user with the device, and assign the end user as device owner before the end user can log in to the UCM App.

                Procedure
                  Step 1   Create an end user. (In Cisco Unified Communications Manager Administration, choose User Management > End User to create a new end user.)
                  Step 2   Associate the device with the end user, so that the device is displayed under Controlled Devices for the end user.
                  Step 3   Assign the Standard CCM End User permissions to the end user.
                  Step 4   In the Device Configuration window for the device, assign this end user in the Owner User ID field.

                  Subscribe User with UCM App

                  A device user uses the UCM app on the device to subscribe or unsubscribe applications that were created on Cisco Unified Communications Manager.

                  Procedure
                    Step 1   Use the end user credentials to log in to UCM App on the device.

                    Upon successful login, the UCM App displays all Android applications that have been created in Cisco Unified Communications Manager.

                    Step 2   To subscribe to an application, check the check box next to the application name.

                    This action triggers the download and installation of the application on the device.

                    Note   

                    Some applications present detailed information to the user. Upon checking the box or choosing the application, the user sees a second screen. To subscribe to these applications, check the box on the second screen and tap Back. This action triggers the installation.

                    Step 3   To unsubscribe from an application, uncheck the check box next to the application name.

                    Push Android APK Files Through Cisco Unified Communications Manager

                    To push Android APK files from Cisco Unified Communications Manager, first configure the application as a phone service and then subscribe a device to the service.

                    Procedure
                      Step 1   Extract the AndroidManifest file from the APK by using the following apktool:

                      http:/​/​code.google.com/​p/​android-apktool/​

                      Step 2   Add the Android Service in Cisco Unified Communications Manager Administration.
                      Step 3   Subscribe the device to the Android Service.

                      Add Android Service in Cisco Unified Communications Manager Administration

                      Follow these steps to add an Android service in Cisco Unified Communications Manager Administration.

                      Before You Begin

                      Use this procedure after you extract an AndroidManifest file from an APK.

                      Procedure
                        Step 1   In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Services.
                        Step 2   Click Add New.
                        Step 3   In the Service Name field, enter a name that matches the package name from the AndroidManifest file that you extracted from the APK.
                        Step 4   In the Service Category drop-down list box, choose Android APK.
                        Step 5   Other fields in this window are optional: you may enter information that you see in the AndroidManifest file.
                        Step 6   Check the Enable check box.
                        Step 7   Click Save.

                        Subscribe Device to Android Phone Service

                        Before You Begin

                        You must add an Android phone service in Cisco Unified Communications Manager Administration before you can subscribe a device to that phone service.

                        Procedure
                          Step 1   In Cisco Unified Communications Manager Administration, choose Device > Phone.
                          Step 2   In the Find and List Phone window that is displayed, find the device to subscribe to the Android phone service.
                          Step 3   Click the Device Name entry for the device that you choose.
                          Step 4   In the Phone Configuration window for the device, choose Subscribe/Unsubscribe Services from the Related Links drop-down list box.

                          The Subscribed Cisco IP Phone Services for <device name> window opens.

                          Step 5   In the Subscribed Cisco IP Phone Services window for the device, use the Select a service drop-down list box to choose the service that you created.

                          This action triggers subscription of the device to the service that you specify.

                          Step 6   Click Next.
                          Step 7   Click Subscribe.
                          Features and Services

                          Contents

                          Features and Services

                          Available Telephony Features

                          Cisco DX Series devices provide an integrated suite of collaborative applications, including Cisco WebEx, Cisco Unified Presence, instant messaging, email, visual voicemail, and Cisco Unified Communications Manager voice and video telephony features. These devices also support applications from Google Play.

                          After you install Cisco DX Series devices in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features and set up services.


                          Note

                          Cisco Unified Communications Manager also provides several service parameters that you can use to configure various telephony functions. For more information about accessing and configuring service parameters, see the Cisco Unified Communications Manager Administration Guide. For more information about the functions of a service, click on the name of the parameter or the question mark help button in the Service Parameter Configuration window.

                          Agent Greeting

                          Allows an agent to create and update a prerecorded greeting that plays at the beginning of a customer call, before the agent begins the conversation with the caller. The agent can prerecord a single greeting or multiple ones as needed.

                          For more information, see:
                          • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter
                          • Features and Services Guide for Cisco Unified Communications Manager, "Barge and Privacy" chapter

                          Enable Agent Greeting

                          Procedure
                            Step 1   Select Device > Phone.
                            Step 2   Locate the device that you want to configure.
                            Step 3   Scroll to the Device Information Layout pane and set Built In Bridge to On or Default.
                            Step 4   Choose Save.
                            Step 5   Check the setting of the bridge:
                            1. Choose System > Service Parameters.
                            2. Select the appropriate Server and Service.
                            3. Scroll to the Clusterwide Parameters (Device - Phone) pane and set Builtin Bridge Enable to On.
                            4. Choose Save.

                            All Calls

                            Allows a user to view a list of active and held calls; this list is sorted in chronological order (oldest first). The user can also view a list of incoming and completed calls; this list is sorted newest to oldest.

                            All Calls on Primary Line

                            Allows the primary line to assume the All Calls functionality. All incoming calls display in the primary line call list and can be answered on the primary line.

                            AutoAnswer

                            Connects incoming calls automatically after a ring or two. AutoAnswer works with either the speakerphone or the headset. If AutoAnswer for headset is enabled for a device, but no headset is connected to the device, the device will not automatically answer any calls.

                            For more information, see Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

                            Auto Dial

                            Allows the user to choose from matching numbers in the Recent Call History, which includes placed, received, and missed calls. To place the call, the user can choose a number from any of these call lists or continue to enter digits manually.

                            Barge

                            Allows a user to join a nonprivate call on a shared phone line. Barge adds a user to a call and converts the call into a conference. The user and other parties can then access conference features.


                            Note

                            Users can still use Barge if the Built In Bridge Enable service parameter is set to Off. To prevent a user from using the Barge feature on a device, you must disable Barge in the Feature Control Policy for the device.

                            For more information, see:

                            • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Setup" chapter
                            • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter
                            • Features and Services Guide for Cisco Unified Communications Manager, "Barge and Privacy" chapter
                            • Cisco Unified Communications Manager Administration Guide, "Feature Control Policy Setup" chapter

                            Busy Lamp Field

                            Allows a user to monitor the call state of a directory number that is associated with a speed-dial button, call log, or directory listing on the device.

                            For more information, go to the "IM and Presence Service" chapter in the Features and Services Guide for Cisco Unified Communications Manager.

                            Call Forward

                            Allows users to redirect incoming calls to another number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.

                            Additional options include:

                            • Allow calls that are placed from the target number to ring through rather than be forwarded.

                            • Prevent a call-forward loop from exceeding the maximum number of links in a call-forwarding chain.

                            Call forward options can be assigned on a per-line basis.

                            For more information, see:

                            • Cisco Unified Communications Manager Administration Guide, "Directory Number Setup" chapter.

                            • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

                            Calling Line Identification

                            Allows a user to enable the full, external number to be used for calling line identification.

                            For more information, see the "Cisco Unified IP Phones" chapter in the Cisco Unified Communications Manager System Guide.

                            Calling Line Identification Presentation

                            Allows a user to enable or restrict the originating caller number on a case-by-case basis.

                            For more information, see the "Cisco Unified IP Phones" chapter in the Cisco Unified Communications Manager System Guide.

                            Cisco Extension Mobility

                            Allows users to temporarily access their device configuration, such as line appearances, services, and speed dials, from a shared device through login to the Cisco Extension Mobility service on that device.

                            Cisco Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.


                            Note
                            This feature is not supported for DX Series devices that are deployed with Mobile and Remote Access through Expressway.

                            To log in to a device, the user enters extension mobility credentials that the administrator supplies. These credentials differ from the user Screen Lock PIN.

                            For more information, see the “Extension Mobility” chapter in the Features and Services Guide for Cisco Unified Communications Manager.

                            Extension Mobility Multi-User

                            The extension mobility multi-user feature uses the extension mobility login/logout process. When the user logs in, the Cisco Unified Communications Manager server authenticates the user credentials; the server uses the same messaging scheme as the extension mobility feature.

                            When user A logs in to a device for the first time, the device goes through a reboot cycle and creates a user partition for user A on the device. The device presents user A with the Setup Wizard. User A gets dedicated space for personal apps and data, and the Call application works as it does on any Cisco DX Series device. After initial login, user A configures any app-related settings. When user A logs out from this device, the user settings are saved for the next time that user A logs in to the device.

                            When user A logs out from the device, user B can log in to the device with user B credentials. User B has the same experience upon obtaining the user B partition: for the first login, the Setup Wizard prompts user B to set up personal apps and data, and user B also has a Call application that works as usual on a Cisco DX Series device.

                            Partitions are completely separate, so that any user can never see the data of any other user.

                            Extension mobility multi-user offers an enterprise multi-user approach: the system administrator decides which devices are configured for extension mobility multi-user, and provides credentials for those users that can log in to a particular device. With proper credentials, users can log in only to a particular device and configure their own accounts, which includes removal of their own accounts. Users cannot modify the accounts of other users on the same device.

                            An algorithm limits the number of users that can log in to a particular device. The maximum number of users on a device depends on the usage of each user. When the flash memory on the device drops below a certain quotient, the account of the least recently logged in user is deleted to create space for a new user to log in. Thus, a new user never fails to log in due to lack of space on the device.

                            Set Up Cisco Extension Mobility

                            Perform the procedures in the order shown in the following steps to configure Cisco Extension Mobility for DX Series devices.

                            Procedure
                              Step 1   In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Device Profile and click Add New.
                              1. Enter the Device Type.
                              2. Enter the Device Profile Name, and click Save.
                              3. Enter the directory numbers and required information and click Save.
                              Step 2   Choose User Management > End User and select or create a user.
                              1. In Extension Mobility Available Profiles, choose the user device profile and click the down arrow; this places the service that you chose in the Controlled Profiles box.
                              2. Click Save.
                              Step 3   Choose Device > Phone.
                              1. Choose your device type.
                              2. Select a user ID.
                              3. In the Product Specific Configuration Layout area of the Phone Configuration window, in Extension Information, check Enable Extension Mobility.
                              4. In the Product Specific Configuration Layout area of the Phone Configuration window, choose the Enabled value for the Multi-User drop-down list box.

                              Cisco Mobility

                              Enables users to manage business calls by using a single phone number and pick up in-progress calls on the desktop phone and a remote device, such as on a mobile phone. Users can restrict the group of callers according to phone number and time of day.

                              Cisco Mobility for Cisco DX Series devices requires Cisco Unified Communications Manager Release 9.0(1) or later.

                              For more information, see the "Cisco Mobility" chapter in the Features and Services Guide for Cisco Unified Communications Manager

                              Conference

                              • Allows a user to talk simultaneously with multiple parties; to do so, the feature calls each participant individually.
                              • Allows any participant in a standard (ad hoc) conference to add or remove participants.
                              • Allows users to join two or more calls that are on one line to create a conference call and remain on the call.

                              The service parameter Advanced Adhoc Conference (disabled by default in Cisco Unified Communications Manager) allows you to enable these features.

                              For information about conferences, go to the "Conference Bridges" chapter in the Cisco Unified Communications Manager System Guide.

                              Secure Conference

                              Secure Conference allows secure devices to place conference calls through use of a secure conference bridge. As new participants are added, the Secure Call icon is displayed as long as all participants use secure devices.

                              For additional information, see:

                              • Cisco Unified Communications Manager System Guide, "Conference Bridges" chapter
                              • Cisco Unified Communications Manager Administration Guide, "Conference Bridge Setup" chapter
                              • Cisco Unified Communications Manager Security Guide

                              Divert

                              After Enhanced Immediate Divert is enabled, the feature allows users to divert incoming calls directly to their voice messaging system.

                              For more information about diverting calls to voicemail, see the "Immediate Divert" chapter in the Features and Services Guide for Cisco Unified Communications Manager.

                              For more information about Enhanced Immediate Divert, see the "Cisco Unified IP Phones" chapter in the Cisco Unified Communications Manager System Guide.

                              Do Not Disturb

                              When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.


                              Note

                              DND does not affect 911 calls.

                              The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:

                              • Do Not Disturb - This check box allows you to enable DND on a per-device basis. In Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
                              • DND Incoming Call Alert - Choose the type of alert to play, if any, on a device for incoming calls when DND is active. This parameter is located in both the Common Phone Profile window and the Phone Configuration window. (The Phone Configuration window value takes precedence.)

                              For more information, see the "Do Not Disturb" chapter in the Features and Services Guide for Cisco Unified Communications Manager.

                              Gateway Recording

                              This feature directs the Media Gateway to send the call to the recording server and thus improve call monitoring.

                              For more information, see the "Monitoring and Recording" chapter in the Features and Services Guide for Cisco Unified Communications Manager.

                              Hold Status

                              Enables devices with a shared line to distinguish between the local and remote lines that placed a call on hold.

                              Hold and Resume

                              Allows the user to move a connected call from an active state to a held state.

                              Music on Hold

                              Plays music while callers are on hold.

                              For more information, see the "Music On Hold" chapter in the Features and Services Guide for Cisco Unified Communications Manager.

                              Ignore

                              Allows a user to ignore an incoming call from the notification window.

                              Message Waiting Indicator

                              A light on the handset indicates that a user has one or more new voice messages.

                              For more information, see:

                              • Cisco Unified Communications Manager Administration Guide, "Message Waiting Setup" chapter
                              • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter

                              Mute

                              Mutes the audio input for all input devices, including device speakers, handset, and headsets.

                              Plus Dialing

                              Allows the user to dial E.164 numbers prefixed with a + sign.

                              To dial the + sign, the user needs to press and hold the * key for at least 1 second. This applies only to dialing the first digit for an on-hook or off-hook call.

                              Protected Calling

                              Provides a secure (encrypted) connection between two devices. A security tone is played at the beginning of the call to indicate that both devices are protected. Some features, such as conference calling, shared lines, and Join Across Lines are not available when protected calling is configured. Protected calls are not authenticated.

                              For additional information, see the Cisco Unified Communications Manager Security Guide.

                              Ringtone Setting

                              Identifies ring type used for a line when the device has another active call.

                              For more information, see the "Directory Number Setup" chapter in the Cisco Unified Communications Manager Administration Guide.

                              Ringtone

                              Users can customize how their device indicates an incoming call and a new voice message.

                              Secure and Nonsecure Indication Tone

                              After a device is configured as secure (encrypted and trusted) in Cisco Unified Communications Manager, it can be given a protected status. After that, if desired, the protected device can be configured to play an indication tone at the beginning of a call:

                              • Protected Device - To change the status of a secure device to protected in Cisco Unified Communications Manager Administration, check Protected Device in Device > Phone > Phone Configuration.
                              • Play Secure Indication Tone - To enable the protected device to play a secure or nonsecure indication tone, set the Play Secure Indication Tone to True. (The default is False.) You set this option in Cisco Unified Communications Manager Administration at System > Service Parameters. Choose the server and then the Cisco CallManager service. In the Service Parameter Configuration window, choose the option in the Feature - Secure Tone area. (The default is False.)

                              Only protected devices hear these secure or nonsecure indication tones. (Nonprotected devices never hear tones.) If the overall call status changes during the call, the indication tone changes accordingly. At that time, the protected device plays the appropriate tone.

                              A protected device plays or does not play a tone under these circumstances:

                              • After the option to play the tone is enabled, Play Secure Indication Tone option is enabled (True):

                                • When end-to-end secure media is established and the call status is secure, the device plays the secure indication tone (three long beeps with pauses).

                                • After end-to-end nonsecure media is established and the call status is nonsecure, the device plays the nonsecure indication tone (six short beeps with brief pauses).

                              • If the Play Secure Indication Tone option is disabled, no tone plays.

                              Serviceability

                              Allows administrators to gather debug information quickly and easily from devices.

                              This feature uses SSH to access each phone remotely. SSH must be enabled on each phone for this feature to function.

                              Shared Line

                              Allows a user to have multiple devices that share the same directory number or allows a user to share a directory number with a coworker.

                              For more information, see the "Directory Numbers" chapter in the Cisco Unified Communications Manager System Guide.

                              Speed Dial

                              Allows a user to configure speed dial to a specific destination directory number.

                              Transfer

                              Allows users to redirect connected calls from their device to another number.

                              The user can connect two calls to each other. The user can remain on the line or transfer the call without staying on line.

                              Uniform Resource Identifier Dialing

                              The Uniform Resource Identifier (URI) Dialing feature allows the user to place calls by using an alphanumeric URI address as a directory number, for example, bob@cisco.com. The user must enter the URI address to select the contact.

                              The screen displays the call information for the URI call. The call logs record the URI call information in the Call History and the Details page.

                              For more information, see Features and Services Guide for Cisco Unified Communications Manager.

                              Video Toggle

                              Users can toggle video off or on during video calls.

                              Voice Messaging System

                              Enables callers to leave messages if calls are unanswered.

                              For more information, see:

                              • Features and Services Guide for Cisco Unified Communications Manager
                              • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter

                              Set Up Visual Voicemail

                              Visual Voicemail is configured for all devices or to an individual user or group of users from Cisco Unified Communications Manager Administration. Use the following procedure to configure Visual Voicemail for all devices.

                              Procedure
                                Step 1   In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Common Phone Profile.
                                Step 2   Choose Find and choose Standard Common Phone Profile.
                                Step 3   In the Product Specific Configuration Layout window, enter the following information in the Voicemail Server (Primary) field:
                                • If you are configuring for Cisco Unified IP Phone standalone configuration, enter the fully qualified domain name of the Cisco Unified IP Phone system.
                                • If you are configuring for Cisco Unified IP Phone failover configuration, enter the DNS alias of the Cisco Unified IP Phone system.
                                Step 4   Save changes and click Apply Config.

                                For more information about configuration and synchronization of Visual Voicemail, see the "Voice-Mail Profile Configuration" chapter of the Cisco Unified Communications Manager Administration Guide.

                                Set Up Visual Voicemail for Specific User or Group

                                Use the following procedure to configure Visual Voicemail for a specific user or group of users.

                                Procedure
                                  Step 1   In Cisco Unified Communications Manager Administration, choose Device > Device Phone.
                                  Step 2   Choose the device that associates with the user you are searching for.
                                  Step 3   In the Product Specific Configuration Layout window, enter the following information in the Voicemail Server (Primary) field:
                                  • If you are configuring for Cisco Unified IP Phone standalone configuration, enter the fully qualified domain name of the Cisco Unified IP Phone system.
                                  • If you are configuring for Cisco Unified IP Phone failover configuration, enter the DNS alias of the Cisco Unified IP Phone system.
                                  Step 4   Save changes and click Apply Config.
                                  Step 5   Choose Reset and Restart to deliver the new settings to the device.
                                  Step 6   To allow secure messages on the device, from Cisco Unified Communications Manager Administration, choose System Settings > Advanced API Configuration and enable both Allow Access to Secure Message Recordings through CUMI and Allow Message Attachments through CUMI.
                                  Step 7   To configure Cisco Unified Communications Manager so that directory photos are configured in Visual Voice Mail, choose Device > Device Settings > Common Phone Profile, choose a Common Phone Profile, and enter the URL for your organization’s photo directory in the Company Photo Directory field.

                                  For more information about configuration and synchronization of Visual Voicemail, see the "Voice-Mail Profile Configuration" chapter of the Cisco Unified Communications Manager Administration Guide.

                                  Feature Buttons

                                  The following table provides information about features that are available on the call control bar, and features that you need to configure as programmable feature buttons. An "X" in the table indicates that the feature is supported for the corresponding button type. Of the two button types, only programmable feature buttons require configuration in Cisco Unified Communications Manager administration.

                                  Table 1  Features and Corresponding Buttons
                                  Feature Name Call Control Bar Button Programmable Feature Button
                                  Call Back  

                                  X
                                  Call Forward

                                  X

                                  		  
                                  Call Forward All  

                                  X
                                  Call Park

                                  X

                                  		  
                                  Call Pickup  

                                  X
                                  Cisco Mobility  

                                  X
                                  Conference (Add)

                                  X

                                  		  
                                  Divert  

                                  X
                                  Do Not Disturb  

                                  X
                                  End Call

                                  X

                                  		  
                                  Group Pickup  

                                  X
                                  Hold

                                  X

                                  		  
                                  Hunt Group  

                                  X
                                  Intercom  

                                  X
                                  Malicious Call Identification (MCID)  

                                  X
                                  Meet Me  

                                  X
                                  Privacy  

                                  X
                                  Redial  

                                  X
                                  Share (DX70 & DX80 only)

                                  X

                                  		  
                                  Speed Dial  

                                  X
                                  Stop Video  

                                  X
                                  Transfer

                                  X

                                  		  

                                  Set Up Feature Control Policies

                                  You can limit the appearance of some telephony features on Cisco DX Series devices by enabling or disabling these features in the feature control policy configuration. If you disable a feature in the feature control policy configuration, you restrict user access to the feature.

                                  Procedure
                                    Step 1   From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Feature Control Policy. The Find and List Feature Control Policy window appears.
                                    Step 2   Click Add New to define a set of policies.
                                    Step 3   Enter the following settings:
                                    • Name - Enter a name for a new Feature Control Policy.
                                    • Description - Enter a description.
                                    • Feature Control Section - Check the check box for the features for which you want to change the default setting.
                                    Step 4   Click Save.
                                    Step 5   Apply the policy to Cisco DX Series devices by including it in the following settings:
                                    • Enterprise Parameters Configuration - Applies to all Cisco DX Series devices in the system.
                                    • Common Phone Profile Configuration - Applies to all Cisco DX Series devices in a group.
                                    • Phone Configuration - Applies to an individual Cisco DX Series device.

                                    Feature Control Policy Default Values

                                    The following table shows the list of features that you can configure, and the default value.

                                    Table 2 Feature Control Policy Default Values
                                    Feature Default value
                                    Barge Enabled
                                    Call Back Enabled
                                    Call PickUp Disabled
                                    Conference List Enabled
                                    Divert (Alerting) Disabled
                                    Divert (Connected) Disabled
                                    Forward All Enabled
                                    Group Call PickUp Disabled
                                    Meet Me Disabled
                                    Mobility Disabled
                                    Other Call PickUp Disabled
                                    Park Disabled
                                    Redial Enabled
                                    Report Caller Disabled
                                    Report Quality Disabled
                                    Speed Dial Enabled

                                    For more information, see the "Feature Control Policy Setup" chapter in the Cisco Unified Communications Manager Administration Guide.

                                    Phone Button Templates

                                    Phone button templates let you assign speed dials and call-handling features to programmable buttons.

                                    Ideally, you modify templates before you register devices on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration.

                                    Modify Phone Button Templates

                                    For more information about Phone services, see "IP Phone Services Setup" chapter in the Cisco Unified Communications Manager Administration Guide. For more information about configuring line buttons, see "Cisco Unified IP Phone Setup" chapter and "Configuring Speed-Dial Buttons" section in the Cisco Unified Communications Manager Administration Guide.

                                    Procedure
                                      Step 1   From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Button Template.
                                      Step 2   Click Find.
                                      Step 3   Choose the device model.
                                      Step 4   Choose Copy, enter a name for the new template, and choose Save. The Phone Button Template Configuration window opens.
                                      Step 5   Identify the button that you would like to assign, and select Service URL from the Features drop-down list that associates with the line.
                                      Step 6   Click Save to create a new phone button template that uses the service URL.
                                      Step 7   Choose Device > Phone and open the Phone Configuration window for the device.
                                      Step 8   Choose the new phone button template from the Phone Button Template drop-down list.
                                      Step 9   Click Save to store the change and then click Reset to implement the change. The user can now access the Self Care Portal and associate the service with a button on the device.

                                      Configure Product-Specific Options

                                      Cisco Unified Communications Manager Administration allows you to set some product-specific configuration parameters for devices in any of the following windows:

                                      • Enterprise Phone Configuration window (System > Enterprise Phone Configuration)

                                      • Common Phone Profile window (Device > Device Settings > Common Phone Profile), in the Product Specific Configuration Layout portion of window

                                      • Device Phone Configuration window (Device > Phone > Add New > Cisco DX650, Cisco DX70, or Cisco DX80), in the Product Specific Configuration Layout area of window

                                      The following table shows the product-specific configuration options.

                                      Table 3 Cisco DX Series Product-Specific Configuration Options

                                      Feature

                                      Description

                                      Disable Speakerphone

                                      Disables only the speakerphone functionality. Disabling speakerphone functionality does not affect the headset. You can use lines and speed dials with headset/handset.

                                      Default: False

                                      Disable Speakerphone and Headset

                                      Disables all speakerphone functions and the headset microphone.

                                      Default: False

                                      Disable USB

                                      Disables the USB ports on the device.

                                      Default: False

                                      SDIO

                                      Indicates whether the SDIO device on the device is enabled or disabled.

                                      Default: Disabled

                                      Bluetooth

                                      Indicates whether the Bluetooth service on the device is enabled or disabled.

                                      Default: Enabled

                                      Allow Bluetooth Contacts Import

                                      Allows the user to import and sync contacts and call history from their Bluetooth device.

                                      Default: Enabled

                                      Allow Bluetooth Mobile Handsfree Mode

                                      Allows the user to use their mobile phone line on the desk phone.

                                      Default: Enabled

                                      Days Display Not Active

                                      Allows the user to specify the days that the backlight is to remain off by default.

                                      Default: Typically Saturday and Sunday for U.S. corporate customers.

                                      Note   

                                      The list contains all of the days of the week. To turn off backlight on Saturday and Sunday, hold down Control and choose Saturday and Sunday.

                                      Display On Time

                                      Indicates the time of day the display is to automatically turn itself on for days that are listed in the off schedule.

                                      Default: 07:30

                                      Maximum length: 5

                                      Note   

                                      Enter value in a 24-hour format, where 00:00 is the beginning of the day and 23:59 is the end of the day.

                                      Display On Duration

                                      Indicates the amount of time the display is to be active when it is turned on by the programmed schedule.

                                      Default: 10:30

                                      Maximum length: 5

                                      Note   

                                      Maximum value is 24 hours. This value is in hours and minutes format. For example, "01:30" activates the display for 1 hour and 30 minutes.

                                      Display On When Incoming Call

                                      When the device is in screen saver mode, this setting turns the display on when a call is ringing.

                                      Default: Enabled

                                      Enable Power Save Plus

                                      To enable the Power Save Plus feature, select the day(s) that you want the device to power off on schedule. You can select multiple days by pressing and holding the Control key while clicking on the days that you want Power Save Plus to operate. In Power Save Plus mode, enough power is maintained to illuminate one key. All other functions of the device are turned off. Power Save Plus mode turns off the device for the time period specified in the Phone On Time and Phone Off Time fields. This time period is usually outside of your organization's regular operating hours. The illuminated key allows a user to press it to restore full power to the device. After pressing the illuminated key, the phone power-cycles and reregisters with Unified CM before it becomes fully operational. When you select day(s) in this field, the following notice displays to indicate e911 concerns. By enabling Power Save Plus, you are agreeing to the terms specified in this Notice.

                                      While Power Save Plus Mode is in effect, endpoints configured for the mode are disabled for emergency calling and from receiving inbound calls. By selecting this mode, you agree to the following:

                                      1. You are taking full responsibility for providing alternate methods for emergency calling and receiving calls while the mode is in effect.

                                      2. Cisco has no liability in connection with your selection of the mode and all liability in connection with enabling the mode is your responsibility.

                                      3. You will fully inform users of the effects of the mode on calls, calling and otherwise.

                                      Default: No days selected

                                      Phone On Time

                                      This field determines the time that the device turns on automatically on the days that are selected in the Enable Power Save Plus list box. Enter the time in 24 hour format, where 00:00 represents midnight. For example, to automatically turn the phone on at 7:00 a.m., (0700), enter 07:00. To turn the phone on at 2:00 p.m. (1400), enter 14:00.If this field is blank, the device automatically turns on at 00:00.

                                      Default: 0:00

                                      Maximum length: 5

                                      Phone Off Time
                                      This field determines the time of day that the device will turn itself off on the days that are selected in the Enable Power Save Plus list box. Enter the time in the following format hours:minutes. If this field is blank, the device automatically turns off at midnight (00:00).
                                      Note    If Phone On Time is blank (or 00:00) and Phone Off Time is blank (or 24:00), the device will remain on continuously, effectively disabling the Power Save Plus feature unless you allow EnergyWise to send overrides.

                                      Default: 24:00

                                      Maximum length: 5

                                      Phone Off Idle Timeout
                                      This field represents the number of minutes that the device must be idle before the device will request the power sourcing equipment (PSE) to power down the device. The value in this field takes effect:

                                      • When the device was in Power Save Plus mode as scheduled and was taken out of Power Save Plus mode because the user pressed a key

                                      • When the device is repowered by the attached switch

                                      • When the Phone Off Time is met but the device is in use. The unit is minutes. The default is 60. The range is 20 to 1440.

                                      Enable Audible Alert

                                      This checkbox, when enabled, instructs the device to play an audible alert ten minutes prior to the time specified in the field, Phone Off Time. The default is disabled. This checkbox only applies if the Enable Power Save Plus list box has one or more days selected.

                                      EnergyWise Domain

                                      This field defines the EnergyWise domain in which the phondevice is participating. An EnergyWise domain is required by the Power Save Plus feature. If you have chosen days in the Enable Power Save Plus list box, you must also provide an EnergyWise domain. The default is blank.

                                      Maximum length: 127

                                      EnergyWise Endpoint Security Secret

                                      This field defines the password (shared secret) used to communicate within the EnergyWise domain. An EnergyWise domain and secret is required by the Power Save Plus feature. If you have chosen days in the Enable Power Save Plus list box, you must also provide an EnergyWise domain and secret. The default is blank.

                                      Maximum length: 127

                                      Allow EnergyWise Overrides

                                      This checkbox determines whether you will allow the EnergyWise domain controller policy to send power level updates to the phones. A few conditions apply; first, one or more days must be selected in the Enable Power Save Plus field. If the Enable Power Save Plus list box does not have any days selected, the device will ignore the EnergyWise directive to turn off the device. Second, the settings in Unified CM Administration will take effect on schedule even if EnergyWise sends an override. For example, assume the Display Off Time is set to 22:00 (10 p.m.), the value in the Display On Time field is 06:00 (6 a.m.), and the Enable Power Save Plus has one or more days selected. If EnergyWise directs the device to turn off at 20:00 (8 p.m.), that directive will remain in effect (assuming no user intervention occurs) until the configured Phone On Time at 6 a.m. At 6 a.m., the device will turn on and resume receiving its power level changes from the settings in Unified CM Administration. To change the power level on the device again, EnergyWise must reissue a new power level change command. Also, any user interaction will take effect so if a user presses a key after EnergyWise has directed the device to power off, the device will power on as a result of the user action. The default is unchecked.

                                      Recording Tone

                                      This can be used to configure whether the recording tone is enabled or disabled on the device.

                                      Default: Disabled

                                      Recording Tone Local Volume

                                      This can be used to configure the loudness setting of the recording tone that the local party hears. This loudness setting applies regardless of the actual device used for hearing (handset, speakerphone, headset). The loudness setting should be in the range of 0% to 100%, with 0% being no tone and 100% being at the same level as the current volume setting. The default value is 100%.

                                      Recording Tone Remote Volume

                                      This can be used to configure the loudness setting of the recording tone that the remote party hears. The loudness setting should be in the range of 0% to 100%, with 0% being less than -66dBM and 100% being -4dBM. The default value is -10dBM or 50%.

                                      Recording Tone Duration

                                      Indicates the length of time in milliseconds for which the recording tone is inserted in the audio stream. The default for this parameter is set to the value in the Network locale file for this field. The valid range for this parameter is a value between 1 and 3000 milliseconds.

                                      Advertise G.722 and iSAC Codecs

                                      Indicates whether the Call application advertises the wideband codecs to the Cisco Unified Communications Manager.

                                      Codec negotiation involves two steps:

                                      1. The Call application must advertise the supported codecs to Cisco Unified Communications Manager.

                                      2. When Cisco Unified Communications Manager gets the list of supported codecs from all devices that are involved in the call attempt, it chooses a commonly supported codec based on various factors, including the region pair setting.

                                      Use System Default

                                      Valid values:

                                      • System Default - Call application defers to the setting that is specified in the enterprise parameter, Advertise G.722 and iSAC Codecs.
                                      • Disabled - Call application does not advertise the wideband codecs to Cisco Unified Communications Manager.
                                      • Enabled - Call application advertises the wideband codecs to Cisco Unified Communications Manager.

                                      Video Calling

                                      When enabled, indicates that the device will participate in video calls.

                                      Default: Enabled

                                      Device UI Profile

                                      Changes the device user interface characteristics to optimize for specific user personas such as basic video callers (Simple mode) or general collaboration users (Enhanced).

                                      Default: Simple

                                      Wifi

                                      Indicates whether the Wi-Fi on the device is enabled or disabled.

                                      Note   

                                      For the Enterprise and Common settings, the Wifi parameter is set at the default value (Enabled) and the Override Common Settings check box is checked.

                                      Note   

                                      For the Device setting, the Wifi parameter is left at the default value (Enabled) but without the Override Common Settings check box checked.

                                      Tip   

                                      Cisco recommends that you create a new common phone profile for devices with Wifi parameter set to Enabled if the deployment environment default setting at the enterprise and common level is Disabled, unless it is company policy to set the Wifi default to Disabled for all devices.

                                      Default: Enabled

                                      PC Port

                                      Indicates whether the PC port is enabled or disabled.

                                      Default: Enabled

                                      Span to PC Port

                                      Indicates whether the device will forward packets that are transmitted and received on the PC port.

                                      Note   

                                      Choose Enabled if an application is running on the PC port that requires monitoring of the device traffic, such as monitoring and recording applications or network packet-capture tools that are used for diagnostic purposes. To use this feature, PC Voice VLAN access must be enabled.

                                      Default: Disabled

                                      PC Voice VLAN Access

                                      Indicates whether a device that is attached to the PC port is allowed access to the Voice VLAN.

                                      Note   

                                      Disabling Voice VLAN Access prevents the attached PC from transmission and receipt of data on the Voice VLAN. It also prevents the PC from receiving data sent and received by the device.

                                      Default: Enabled

                                      PC Port Remote Configuration

                                      Allows remote configuration of the PC port speed and duplex of the device.

                                      Default: Disabled

                                      Switch Port Remote Configuration

                                      Allows remote configuration of the switch port speed and duplex of the device. This overrides any manual configuration on the device.

                                      Default: Disabled

                                      Detect Unified CM Connection Failure

                                      This field determines the sensitivity that the phone has for detecting a connection failure to Cisco Unified Communications Manager (Unified CM), which is the first step before device failover to a backup Unified CM/SRST occurs. Valid values specify Normal (detection of a Unified CM connection failure occurs at the standard system rate) or Delayed (detection of a Unified CM connection failover occurs approximately four times slower than Normal). For faster recognition of a Unified CM connection failure, choose Normal. If you prefer failover to be delayed slightly to give the connection the opportunity to reestablish, choose Delayed. Note that the precise time difference between Normal and Delayed connection failure detection depends on many variables that are constantly changing. This only applies to the wired Ethernet connection.

                                      Default: Normal

                                      Gratuitous ARP

                                      Indicates whether the device will learn MAC addresses from Gratuitous ARP responses.

                                      Note   

                                      Disabling the device ability to accept Gratuitous ARP prevents applications that use this mechanism for monitoring and recording of voice streams from working.

                                      Default: Disabled

                                      Cisco Discovery Protocol (CDP): Switch Port

                                      Allows administrator to enable or disable CDP on the switch port.

                                      Warning   

                                      Disable CDP on the network port only if the device connects to a non-Cisco switch. For more details, see the Cisco Unified Communications Manager Administration Guide.

                                      Default: Enabled

                                      Cisco Discovery Protocol (CDP): PC Port

                                      Indicates whether CDP is supported on the PC port.

                                      Default: Enabled

                                      Link Layer Discovery Protocol - Media Endpoint Discover (LLDP-MED): Switch Port

                                      Allows administrator to enable or disable Link Layer Discovery Protocol (LLDP-MED) on the switch port.

                                      Default: Enabled

                                      Link Layer Discovery Protocol (LLDP): PC Port

                                      Allows administrator to enable or disable Link Layer Discovery Protocol (LLDP) on the PC port.

                                      Default: Enabled

                                      LLDP Asset ID

                                      Allows administrator to set Asset ID for Link Layer Discovery Protocol.

                                      Maximum length: 32

                                      LLDP Power Priority

                                      Allows administrator to set Power Priority for Link Layer Discovery Protocol.

                                      Default: Unknown

                                      Power Negotiation

                                      Allows administrator to enable or disable Power Negotiation.

                                      Note   

                                      Enable the Power Negotiation feature when the device is connected to a switch that supports power negotiation. However, if a switch does not support power negotiation, disable the Power Negotiation feature before you power up accessories over PoE+.

                                      Default: Enabled

                                      Automatic Port Synchronization

                                      Enables the phone to synchronize the PC and SW ports to the same speed and to duplex. Only ports configured for auto negotiate change speeds.

                                      Default: Disabled

                                      802.1x Authentication

                                      Specifies the 802.1x Authentication feature status. Options:

                                      • Enabled - The device uses 802.1X authentication to request network access.
                                      • Disabled - Default setting in which the device uses CDP to acquire VLAN and network access.

                                      Default: User controlled

                                      Always On VPN

                                      Indicates whether the device always starts the VPN AnyConnect client and establishes a connection with the configured VPN profile from Cisco Unified Communications Manager.

                                      Default: False

                                      Store VPN Password on Device

                                      This parameter controls whether VPN password can be stored on the device. Its value is used only when Password Persistence is set to true. If disabled, the user's VPN password is stored in memory and is automatically re-submitted upon subsequent connects. However, when the device reboots, the user will have to re-enter their VPN password again. If enabled, the user's VPN password is stored on the device and will persist across reboots.

                                      Default: False

                                      Allow User-Defined VPN Profiles

                                      Controls whether the user can use the AnyConnect VPN client to create VPN profiles. If disabled, the user cannot create VPN profiles.

                                      Default: True

                                      Require Screen Lock

                                      Indicates whether screen lock is required on the device. Options:

                                      • User controlled.
                                      • PIN - A numeric password that is at least four digits long.
                                      • Password - An alphanumeric password, which consists of at least four alphanumeric characters, one of which must be a non-numeric character, and one must be a capital letter.

                                      Default: PIN

                                      Maximum Screen Lock Timeout

                                      Indicates maximum idle time in seconds before the device automatically locks the screen. After the screen is locked, the user password is required to unlock it.

                                      Default: 600

                                      Minimum: 15

                                      Maximum: 1800

                                      Enforce Screen Lock During Display-On Time

                                      This parameter provides an unobtrusive lock policy that allows users to work freely with their device throughout the workday, without the device locking after the interval that is set in Cisco Unified Communications Manager. After work, the device locks as defined in the policy, to prevent unauthorized users from accessing it. The device always supports the user-controlled manual lock option (power button), for meetings or lunch breaks. The device remains locked until the user enters the PIN/password on next use. ON - Device locks during the workday or during display-on time (default setting). OFF - Device locks only during display-off time or after work hours, based on day/time settings listed above.

                                      Default: True

                                      Note    Disabling this parameter overrides all third-party device administration policies that are installed on the device that relate to lock screen timeout.

                                      Lock Device During Audio Call

                                      When the device is in a charging state and an active voice call is in progress, an administrator can override the screen lock PIN enforcement timer to keep the screen active during an audio call. Screen lock timer takes effect after audio call is completed and timer is exceeded.

                                      Default: Disabled

                                      Kerberos Server

                                      Authentication server for web proxy Kerberos.

                                      Maximum length: 256

                                      Kerberos Realm

                                      Authentication realm for web proxy Kerberos.

                                      Maximum length: 256

                                      Load Server

                                      Indicates that the device will use an alternative server to obtain firmware loads and upgrades, rather than the defined TFTP server.

                                      Default: Hostname or the IP address of local server

                                      Maximum length: 256

                                      Peer Firmware Sharing

                                      Enables or disables Peer to Peer image distribution in order to allow a single device in a subnet to retrieve an image firmware file and then distribute it to its peers.

                                      Default: Enabled

                                      Log Server

                                      Specifies an IP address and port of a remote system to which log messages are sent.

                                      Default: IP address of remote system

                                      Maximum length: 32

                                      Log Profile

                                      Run the pre-defined debug command remotely.

                                      Default: Preset

                                      Web Access

                                      Indicates whether the device accepts connections from a web browser or other HTTP client.

                                      Default: Disabled

                                      SSH Access

                                      This parameter indicates whether the device accepts SSH connections. Disabling the SSH server functionality of the device will block access to the device.

                                      Default: Disabled

                                      Android Debug Bridge (ADB)

                                      Enables or disables the ADB on the device.

                                      Can be set to Enabled, Disabled, or User Controlled.

                                      Default: Disabled

                                      Multi-User

                                      Indicates whether multi-user is enabled or disabled on the device.

                                      Default: Disabled

                                      Allow Applications from Unknown Sources

                                      Controls whether the user can install Android applications on the device from a URL or from Android application package files (APK) that are received through email, through instant message (IM), or from a Secure Digital (SD) card.

                                      Can be set to Enabled, Disabled, or User Controlled.

                                      Default: Disabled

                                      Allow Applications from Google Play

                                      Controls whether the user can install Android applications from Google Play.

                                      Note    Some applications that are found in Google Play may have hardware requirements that are not available on Cisco DX Series devices, such as GPS or a rear-facing camera. Cisco cannot guarantee that an application that is downloaded from a third-party site will work.

                                      Default: False

                                      Enable Cisco UCM App Client

                                      Controls whether the Application Client runs on the device. When the Application Client is enabled, users can select the applications they want to install from Cisco Unified Communications Manager.

                                      Default: False

                                      Background Image

                                      This parameter specifies the default wallpaper file. Only the administrator disables end user access to phone wallpaper list, could this parameter take effect.

                                      Maximum length: 64

                                      Company Photo Directory

                                      Specifies the URL that the device can query for a user and get the image that is associated with that user.

                                      Example: http://www.cisco.com/dir/photo/zoom/%%uid%%, where uid is employee user ID.

                                      Default: Photo directory URL

                                      Maximum length: 256

                                      Voicemail Server (Primary)

                                      Hostname or IP address of the primary visual voicemail server.

                                      Default: IP address of primary visual voicemail server

                                      Maximum length: 256

                                      Voicemail Server (Backup)

                                      Hostname or IP address of the backup visual voicemail server.

                                      Default: IP address of backup visual voicemail server

                                      Maximum length: 256

                                      Presence and Chat Server (Primary)

                                      Hostname or IP address of the primary presence server.

                                      Default: IP address of primary presence server

                                      Maximum length: 256

                                      Presence and Chat Server Type

                                      Specifies the type of secondary presence and IM server for the device to use.

                                      Can be set to Cisco Unified Presence or Cisco WebEx Connect.

                                      Default: Cisco WebEx Connect

                                      Presence and Chat Single Sign-On (SSO) Domain

                                      The enterprise domain that Cisco WebEx Connect Cloud uses to perform Single Sign-On (SSO) authentication against an enterprise.

                                      Default: Empty field

                                      Maximum length: 256

                                      Multi-User URL

                                      This parameter specifies the URL of the extension mobility server.

                                      Maximum length: 256

                                      User Credentials Persistent for Expressway Sign In

                                      This parameter controls whether Expressway credentials can be stored on the device.

                                      Default: Disabled

                                      Customer support upload URL

                                      This sets a server address to which the user can send problem report files from the 'Problem Reporting Tool' on the endpoint.

                                      Maximum length: 256

                                      Note

                                      For additional configuration information, see the Cisco DX Series Wireless LAN Deployment Guide.

                                      Override Common Settings Check Box

                                      After you set the parameters, check the Override Common Settings check box for each setting you wish to update. If you do not check this check box, the corresponding parameter setting does not take effect. If you set the parameters at the three configuration windows, the setting takes precedence in the following order:

                                      1. Phone Configuration window

                                      2. Common Phone Profile window

                                      3. Enterprise Phone Configuration window

                                      Video Transmit Resolution Setup

                                      Cisco DX Series devices support video calling through a high-resolution multitouch color LCD and integrated camera. For the device to send and receive video, the video capability must be enabled in Cisco Unified Communications Manager.


                                      Note

                                      When the Video Calls option is set to Off, the Auto Transmit Video setting is dimmed. All video settings under the Call settings menu are dimmed if Video Calling is disabled in the Product Specific Configuration Layout window.

                                      Table 4  Video Transmit Resolutions and Capabilities
                                      Video Type Video Resolution FPS Video Bit Range Rate (bandwidth) DX650 External Camera Support
                                      240p 432 x 240 15 64-149 kbps Yes, but the Logitech C930e uses a video resolution of 424 x 240.
                                      240p 432 x 240 30 150-299 kbps Yes, but the Logitech C930e uses a video resolution of 424 x 240.
                                      360p 640 x 360 30 300-599 kbps Yes
                                      480p 848 x 480 30 600-799 kbps Yes, but the Logitech C920-C uses a video resolution of 864 x 480.
                                      576p 1024 x 576 30 800-1299 kbps Yes
                                      600p 1024 x 600 30 800-3000 kbps No
                                      720p 1280 x 720 30 900-1999 kbps Yes
                                      1080p 1920 x 1080 30 2000-4000 kbps Yes
                                      CIF 352 x 288 (4:3) 30 64-299 kbps Yes
                                      VGA 640 x 480 (4:3) 30 400-1500 kbps Yes

                                      Note

                                      The external camera does not support some of these resolutions, such as 600p, and the minimum bit rate at which the external camera can operate is 64 kbps.


                                      Note

                                      When a Cisco DX650 is in a call that is using the Logitech C920-C Webcam, and the remote device only supports Packetization mode 0, the maximum transmit resolution is 640x360. When Packetization mode 1 is used, the maximum transmit resolution is 1920x1080.


                                      Note

                                      The optimal resolution over VGA for a Cisco DX Series device is w360p; for bandwidths ranging from 400 kbps to 999 kbps, the device will send w360p.

                                      Instant Messaging and Presence Setup

                                      Instant Messaging and Presence allows users to communicate at any time, any place, and with any device. Cisco DX Series devices support Jabber IM with either Cisco Unified Presence or WebEx back end server. For security reasons, all cloud-based IM and Presence traffic is routed through a proxy.

                                      Instant Messaging and Presence is configured at the device, group, or enterprise levels in the Product Specific Configuration window for the device. Enter the hostname or IP address for the Presence and IM Server (Primary) and Presence and IM Server (Backup), and indicate the Presence and IM Server type.

                                      Application Setup

                                      Users can download applications to customize and extend the capabilities of the device. Applications are available from Google Play. Cisco Unified Communications Manager Administration provides access to applications through configuration of the following parameters (in the Product Specific Configuration Layout area of the individual device configuration window or Common Phone Profile window):

                                      • Allow Applications from Unknown Sources: Controls the ability of user to install applications from sources other than Google Play.

                                      • Allow Applications from Google Play: Controls the ability of user to install applications from Google Play.

                                      • Enable Cisco UCM App Client: Controls the ability of administrator to push applications from Cisco Unified Communications Manager.

                                        UCM App is the client on the device that can be used to subscribe or unsubscribe Android applications that are created on Cisco Unified Communications Manager. This client provides the same functionality as subscribing or unsubscribing Android applications from Cisco Unified Communications Manager, but adds the convenience of doing so from the device.

                                      Enable Cisco UCM App Client

                                      Procedure
                                        Step 1   In the Product Specific Configuration Layout portion of the Device Configuration window of a device, check the Enable Cisco UCM App Client check box.
                                        Step 2   Click Save.
                                        Step 3   Click Apply Config.

                                        This action installs the UCM App client on the device.

                                        After the UCM App client is installed on the device, the device user can subscribe or unsubscribe to applications that are created in Cisco Unified Communications Manager by logging in to the UCM App client.

                                        Create End User to Log In to UCM App

                                        The administrator must create an end user, associate the end user with the device, and assign the end user as device owner before the end user can log in to the UCM App.

                                        Procedure
                                          Step 1   Create an end user. (In Cisco Unified Communications Manager Administration, choose User Management > End User to create a new end user.)
                                          Step 2   Associate the device with the end user, so that the device is displayed under Controlled Devices for the end user.
                                          Step 3   Assign the Standard CCM End User permissions to the end user.
                                          Step 4   In the Device Configuration window for the device, assign this end user in the Owner User ID field.

                                          Subscribe User with UCM App

                                          A device user uses the UCM app on the device to subscribe or unsubscribe applications that were created on Cisco Unified Communications Manager.

                                          Procedure
                                            Step 1   Use the end user credentials to log in to UCM App on the device.

                                            Upon successful login, the UCM App displays all Android applications that have been created in Cisco Unified Communications Manager.

                                            Step 2   To subscribe to an application, check the check box next to the application name.

                                            This action triggers the download and installation of the application on the device.

                                            Note   

                                            Some applications present detailed information to the user. Upon checking the box or choosing the application, the user sees a second screen. To subscribe to these applications, check the box on the second screen and tap Back. This action triggers the installation.

                                            Step 3   To unsubscribe from an application, uncheck the check box next to the application name.

                                            Push Android APK Files Through Cisco Unified Communications Manager

                                            To push Android APK files from Cisco Unified Communications Manager, first configure the application as a phone service and then subscribe a device to the service.

                                            Procedure
                                              Step 1   Extract the AndroidManifest file from the APK by using the following apktool:

                                              http:/​/​code.google.com/​p/​android-apktool/​

                                              Step 2   Add the Android Service in Cisco Unified Communications Manager Administration.
                                              Step 3   Subscribe the device to the Android Service.

                                              Add Android Service in Cisco Unified Communications Manager Administration

                                              Follow these steps to add an Android service in Cisco Unified Communications Manager Administration.

                                              Before You Begin

                                              Use this procedure after you extract an AndroidManifest file from an APK.

                                              Procedure
                                                Step 1   In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Services.
                                                Step 2   Click Add New.
                                                Step 3   In the Service Name field, enter a name that matches the package name from the AndroidManifest file that you extracted from the APK.
                                                Step 4   In the Service Category drop-down list box, choose Android APK.
                                                Step 5   Other fields in this window are optional: you may enter information that you see in the AndroidManifest file.
                                                Step 6   Check the Enable check box.
                                                Step 7   Click Save.

                                                Subscribe Device to Android Phone Service

                                                Before You Begin

                                                You must add an Android phone service in Cisco Unified Communications Manager Administration before you can subscribe a device to that phone service.

                                                Procedure
                                                  Step 1   In Cisco Unified Communications Manager Administration, choose Device > Phone.
                                                  Step 2   In the Find and List Phone window that is displayed, find the device to subscribe to the Android phone service.
                                                  Step 3   Click the Device Name entry for the device that you choose.
                                                  Step 4   In the Phone Configuration window for the device, choose Subscribe/Unsubscribe Services from the Related Links drop-down list box.

                                                  The Subscribed Cisco IP Phone Services for <device name> window opens.

                                                  Step 5   In the Subscribed Cisco IP Phone Services window for the device, use the Select a service drop-down list box to choose the service that you created.

                                                  This action triggers subscription of the device to the service that you specify.

                                                  Step 6   Click Next.
                                                  Step 7   Click Subscribe.