Contents

Contacts

Contacts and Directories by Operating Mode

Contact Source

Public Mode

Simple Mode

Enhanced Mode

Created on device

Yes

Yes

Yes

Imported from Bluetooth

Yes

Yes

Yes

Cisco User Data Services (UDS)

Yes

Yes

Yes

Jabber

No

No

Yes

Exchange Global Address List

No

No

Yes

Google

No

No

Yes

Third-party apps

No

No

Yes

Local Contacts

Local contacts are the contacts that a user creates on their DX device. Local contacts can also include contacts imported from a mobile phone via Bluetooth.

In Enhanced Mode, local contacts can also include contacts synced from Jabber, an Exchange account, a Google account, or third party applications.

Local contacts with a phone number are available on the Contacts tab in the Call application. All local contacts are available in the People application.

Corporate Directory

The Corporate Directory allows a user to look up contact information for coworkers. To support this feature, you must configure a corporate directory.

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store information about users of Cisco Unified Communications Manager, and to sync to Active Directory (AD).

Cisco DX Series devices use Cisco User Data Services (UDS) to query Cisco Unified Communications Manager for corporate directory information.

Cisco DX Series devices do not support traditional XML directories, including custom directories.

For more information about setting up LDAP, see the Cisco Unified Communications Manager Administration Guide.

Set Company Photo Directory

Set this parameter to show directory photos when a user searches the corporate directory using UDS, and for directory search results that the user adds as a local contact.

Procedure
    Step 1   In Cisco Unified Communications Manager Administration, select one of the following windows:

    • Device > Phone

    • Device > Device Settings > Common Phone Profile

    • System > Enterprise Phone

    If you configure the parameter in multiple windows, the precedence order is:

    1. Device > Phone

    2. Device > Device Settings > Common Phone Profile

    3. System > Enterprise Phone

    Step 2   Set Company Photo Directory to http://<servername>/<path>/%%uid%%.<image file extension>.
    Step 3   Check Override Common Settings.

    Contacts Search

    Cisco DX Series users can search their locally stored contacts, Recents and corporate directory (UDS). Users operating DX Series devices in Enhanced Mode can also search Jabber contacts and online directories such as Exchange.

    Users can search by:

    • First name

    • Last name

    • Phone number

    • Username

    Users can search their corporate directory on the Directory tab. Corporate directory searches show a maximum of 25 results.

    Search results will show a photo (if available), first and last name, and a URI or phone number. If the search result includes both a URI and a phone number, the URI is shown.

    Optimize Search Results

    By default, the user can search for local contacts on the Calls tab, but not directories. Follow this procedure to show corporate directory results while searching on the Calls tab. Directory results will show up below local contacts in the search results, and will be sorted by directory type.

    Procedure
      Step 1   Tap .
      Step 2   Tap Settings.
      Step 3   Check Directory results.

      Application Dial Rules

      Application Dial Rules are used to convert numbers for shared mobile contacts to network dialable numbers. Application Dial Rules do not apply when the user is dialing a number manually, or if the number is edited before the user places the call.

      Application Dial Rules are set in Cisco Unified Communications Manager. For more information, see the "Dial Rules Overview" chapter of the Cisco Unified Communications Manager System Guide.

      Configure Application Dial Rules

      Procedure
        Step 1   In Cisco Unified Communications Manager Administration, go to Call Routing > Dial Rules > Application Dial Rules.
        Step 2   Choose Add New to create a new application dial rule, or choose an existing application dial rule to edit it.
        Step 3   Fill in the following fields:
        • Name This field comprises a unique name for the dial rule that can contain up to 20 alphanumeric characters and any combination of spaces, periods (.), hyphens (-), and underscore characters (_).
        • Description This field comprises a brief description that you enter for the dial rule.
        • Number Begins With This field comprises the initial digits of the directory numbers to which you want to apply this application dial rule.
        • Number of Digits This required field comprises the initial digits of the directory numbers to which you want to apply this application dial rule.
        • Total Digits to be Removed This required field comprises the number of digits that you want Cisco Unified Communications Manager to remove from directory numbers that apply to this dial rule.
        • Prefix With Pattern This required field comprises the pattern to prepend to directory numbers that apply to this application dial rule.
        • Application Dial Rule Priority This field displays when you enter the Prefix With Pattern information. The field allows you to set the priority order of the application dial rules.
        Step 4   Restart Cisco Unified Communications Manager.
        Contacts

        Contacts

        Contacts and Directories by Operating Mode

        Contact Source

        Public Mode

        Simple Mode

        Enhanced Mode

        Created on device

        Yes

        Yes

        Yes

        Imported from Bluetooth

        Yes

        Yes

        Yes

        Cisco User Data Services (UDS)

        Yes

        Yes

        Yes

        Jabber

        No

        No

        Yes

        Exchange Global Address List

        No

        No

        Yes

        Google

        No

        No

        Yes

        Third-party apps

        No

        No

        Yes

        Local Contacts

        Local contacts are the contacts that a user creates on their DX device. Local contacts can also include contacts imported from a mobile phone via Bluetooth.

        In Enhanced Mode, local contacts can also include contacts synced from Jabber, an Exchange account, a Google account, or third party applications.

        Local contacts with a phone number are available on the Contacts tab in the Call application. All local contacts are available in the People application.

        Corporate Directory

        The Corporate Directory allows a user to look up contact information for coworkers. To support this feature, you must configure a corporate directory.

        Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store information about users of Cisco Unified Communications Manager, and to sync to Active Directory (AD).

        Cisco DX Series devices use Cisco User Data Services (UDS) to query Cisco Unified Communications Manager for corporate directory information.

        Cisco DX Series devices do not support traditional XML directories, including custom directories.

        For more information about setting up LDAP, see the Cisco Unified Communications Manager Administration Guide.

        Set Company Photo Directory

        Set this parameter to show directory photos when a user searches the corporate directory using UDS, and for directory search results that the user adds as a local contact.

        Procedure
          Step 1   In Cisco Unified Communications Manager Administration, select one of the following windows:

          • Device > Phone

          • Device > Device Settings > Common Phone Profile

          • System > Enterprise Phone

          If you configure the parameter in multiple windows, the precedence order is:

          1. Device > Phone

          2. Device > Device Settings > Common Phone Profile

          3. System > Enterprise Phone

          Step 2   Set Company Photo Directory to http://<servername>/<path>/%%uid%%.<image file extension>.
          Step 3   Check Override Common Settings.

          Contacts Search

          Cisco DX Series users can search their locally stored contacts, Recents and corporate directory (UDS). Users operating DX Series devices in Enhanced Mode can also search Jabber contacts and online directories such as Exchange.

          Users can search by:

          • First name

          • Last name

          • Phone number

          • Username

          Users can search their corporate directory on the Directory tab. Corporate directory searches show a maximum of 25 results.

          Search results will show a photo (if available), first and last name, and a URI or phone number. If the search result includes both a URI and a phone number, the URI is shown.

          Optimize Search Results

          By default, the user can search for local contacts on the Calls tab, but not directories. Follow this procedure to show corporate directory results while searching on the Calls tab. Directory results will show up below local contacts in the search results, and will be sorted by directory type.

          Procedure
            Step 1   Tap .
            Step 2   Tap Settings.
            Step 3   Check Directory results.

            Application Dial Rules

            Application Dial Rules are used to convert numbers for shared mobile contacts to network dialable numbers. Application Dial Rules do not apply when the user is dialing a number manually, or if the number is edited before the user places the call.

            Application Dial Rules are set in Cisco Unified Communications Manager. For more information, see the "Dial Rules Overview" chapter of the Cisco Unified Communications Manager System Guide.

            Configure Application Dial Rules

            Procedure
              Step 1   In Cisco Unified Communications Manager Administration, go to Call Routing > Dial Rules > Application Dial Rules.
              Step 2   Choose Add New to create a new application dial rule, or choose an existing application dial rule to edit it.
              Step 3   Fill in the following fields:
              • Name This field comprises a unique name for the dial rule that can contain up to 20 alphanumeric characters and any combination of spaces, periods (.), hyphens (-), and underscore characters (_).
              • Description This field comprises a brief description that you enter for the dial rule.
              • Number Begins With This field comprises the initial digits of the directory numbers to which you want to apply this application dial rule.
              • Number of Digits This required field comprises the initial digits of the directory numbers to which you want to apply this application dial rule.
              • Total Digits to be Removed This required field comprises the number of digits that you want Cisco Unified Communications Manager to remove from directory numbers that apply to this dial rule.
              • Prefix With Pattern This required field comprises the pattern to prepend to directory numbers that apply to this application dial rule.
              • Application Dial Rule Priority This field displays when you enter the Prefix With Pattern information. The field allows you to set the priority order of the application dial rules.
              Step 4   Restart Cisco Unified Communications Manager.