Step 1

Log in with a Domain Administrator privilege.

Step 2

Open the Domain Manager Tool from Unified CCE Tools shortcut on your desktop.

Step 3

Click Select. under Domains.

Step 4

You can add domains through the Select Domains dialog box, or you can add a domain manually if the target domain cannot be detected automatically.

1. In the left pane under Choose domains, select one or more domains.

2. Click Add to add the selected domains, or click Add All to add all the domains.

1. In the field under Enter domain name, enter the fully qualified domain name to add.

2. Click Add.

3. Click OK.

Step 1

Log in with a domain administrator privilege and open the Domain Manager Tool from Unified CCE Tools shortcut on the desktop.

Step 2

Choose the domain.

Step 3

If this OU is the first instance, then perform the following steps to add the Cisco_ICM root:

1. Under Cisco root, click Add.

2. Select the OU under which you want to create the Cisco root OU, then click OK.

   When you return to the Domain Manager dialog box, the Cisco root OU appears either at the domain root or under the OU you selected. You can now add the facility.

Step 4

Add the facility OU:

1. Select the Cisco Root OU under which you want to create the facility OU.

2. In the right pane, under Facility, click Add.

3. Enter the name for the Facility, and click OK.

Step 5

Add the instance OU:

1. Navigate to and select the facility OU under which you want to create the instance OU.

2. In the right pane, under Instance, click Add.

3. Enter the instance name and click OK.

Step 6

Click Close.

Step 1

Open the Domain Manager tool and select the Security Group (Config or Setup) you want to add a user to.

Step 2

Under Security group, click Members.

Step 3

Under Users, click Add.

Step 4

Select the domain of the user you want to add.

Step 5

(Optional) In the Optional Filter field, choose to further filter by the Name or User Logon Name, apply the search condition, and enter the search value.

Step 6

Click Search.

Step 7

Select the member you want to add to the Security Group from the search results.

Step 8

Click OK.

Step 1

Click Server Manager > Tools > Computer Management.

Step 2

Select Local Users and Groups.

Step 3

Double-click Groups.

Step 4

Right-click Administrators. Select Properties.

Step 5

Click Add and enter the user name or domain group name in the Edit the Object names to select check box.

Step 6

Select Check Names to validate the names.

Step 7

After the name is successfully validated, click OK.

Step 8

Click Apply and OK in the Properties dialog box.

Step 9

Close the Computer Management and Server Manager windows.

Step 1

From Unified CCE Tools, open the ICMDBA tool, and click Yes at any warnings that display.

Step 2

Navigate to Server > Instances.

Step 3

Right-click the instance name and choose Create to create the logger database.

Step 4

In the Select Component dialog box, choose the logger you are working on (Logger A or Logger B). Click OK.

Step 5

At the prompt, "SQL Server is not configured properly. Do you want to configure it now?", click Yes.

Step 6

On the Configure page, in the SQL Server Configurations pane check Memory (MB) and Recovery Interval. Click OK.

Step 7

On the Stop Server page, click Yes to stop the services.

Step 8

In the Select Logger Type dialog box, choose Enterprise. Click OK to open the Create Database dialog box.

Step 9

Create the Logger database and log as follows:

1. In the DB Type field, choose the Side (A or B).

2. In the region field, choose your region.

3. In the Create Database dialog box, click Add to open the Add Device dialog box.

4. Click Data.

5. Choose the drive on which you want to create the database, for example, the E drive.

6. For the Size field, consider whether to choose the default (which is 1.4GB, a fairly minimal size) or calculate a value appropriate for your deployment by using the Database Size Estimator Tool. If you calculate the value, enter it here.

   Note	You can use the Database Size Estimator Tool only after the database is created.

1. Click OK to return to the Create Database dialog box.

2. Click Add again.

3. In the Add Device dialog box, click Log.

4. Choose the drive where you created the database.

5. In the Size field, choose the default setting or, if you have calculated an appropriate size for your deployment, enter that value.

6. Click OK to return to the Create Database dialog box.

Step 10

In the Create Database dialog box, click Create, then click Start.

Step 11

When you see the successful creation message, click OK and then Close.

Step 1

Open the ICMDBA tool and click Yes to any warnings.

Step 2

Navigate to Servers > <Logger Server> > Instances > <Unified CCE instance> > LoggerA. Right-click the instance name and select Database > Create.

Step 3

On the Stop Server message, click Yes to stop the services.

Step 4

In the Create Database dialog box, click Add to open the Add Device dialog box.

Step 5

Click Data, and choose the drive on which you want to create the database, for example, the E drive. In the database size field, you can choose to retain the default value or enter a required value.

Step 6

Click OK to return to the Create Database dialog box.

Step 7

In the Add Device dialog box, click Log. Choose the desired drive. Retain the default value in the log size field and click OK to return to the Create Database dialog box.

Step 8

In the Create Database dialog box, click Create, and then click Start. When you see the successful creation message, click OK and then click Close.

Step 1

Open the Web Setup tool.

Step 2

Choose Component Management > Loggers. Click Add, and then choose the instance.

Step 3

On the Deployment page, select the Logger (A or B). Click Duplexed, and then click Next.

Step 4

On the Central Controller Connectivity page, enter the host names for Sides A and B for the Router Private Interface and Logger Private Interface. Then, click Next.

Step 5

Check Enable Historical/Detail Data Replication.

Step 6

On the Additional Options page, click Display Database Purge Configuration Steps.

Step 7

Click the Enable Outbound Option check box.

Step 8

If you enable High Availability, enter the Active Directory Account Name that the opposite side logger runs under or a security group that includes that account. For example, if you are running Websetup on the logger on Side A, enter the name of the Active Directory account (or security group) that is run on Side B logger.

Step 9

Select the Syslog box to enable the Syslog event feed process (cw2kfeed.exe).

Step 10

Click Next.

Step 11

On the Data Retention page, modify the Database Retention Configuration table:

1. For these tables, set the retention period to 40 days:

   • Application_Event

   • Event

   • Network_Event

   • Route_Call_Detail

   • Route_Call_Variable

   • Termination_Call_Detail

   • Termination_Call_Variable

2. Accept the default settings for all other tables. If your contact center requires access to any of that data for a longer period, enter an appropriate value.

Step 12

Click Next.

Step 13

On the Data Purge page, configure purges for a day of the week and a time when there is low demand on the system.

Step 14

Accept the default Automatic Purge at Percent Full.

Step 15

Click Next.

Step 16

In the Summary window select the Create Service Account option, complete the following steps:

1. Enter the domain user.

   Verify that the user is created in the specified domain.

2. Enter the valid password.

3. Review the Summary and click Finish.

Step 1

In the Web Setup tool, select Component Management > Routers.

Step 2

Click Add .

Step 3

On the Deployment page, choose the current instance.

Step 4

In the Deployment dialog, select the appropriate side.

Step 5

Click Duplexed, and then click Next.

Step 6

In the Router Connectivity dialog, configure the Private Interface and Public Interfaces. Click Next.

Step 7

Leave the Enable Peripheral Gateways field blank, and click Next.

Step 8

In the Router Options dialog, the Enable Quality of Service (QoS) is enabled by default. Click Next.

Step 9

In the Router Quality of Service dialog, click Next.

Step 10

In the Summary dialog, make sure that the Router summary is correct, then click Finish.

Step 1

On eachUnified CCE Server machine, open Unified CCE Service Control.

Step 2

Start the Unified CCE component services.

Step 1

Open the ICMDBA tool, and click Yes at any warnings that display.

Step 2

Navigate to Servers > Instances.

Step 3

Right-click the instance name and choose Create.

Step 4

In the Select Component dialog box, choose Administration & Data Server. Click OK.

Step 5

At the prompt "SQL Server is not configured properly. Do you want to configure it now?", click Yes.

Step 6

On the Configure dialog box, click OK.

Step 7

On the Select AW Type dialog box, choose Enterprise. Click OK to open the Create Database dialog box.

Step 8

Create the HDS database as follows:

1. From the DB Type drop-down list, choose HDS.

2. Click Add.

3. On the Add Device dialog box, select Data.

4. From the Available Drives list, choose the drive on which you want to install the database.

5. In the Size field, you can leave the default value or enter an appropriate size for your deployment.

   Note	You can use the Database Size Estimator Tool to calculate the appropriate size for your deployment.

6. Click OK to return to the Create Database dialog box.

7. Click Add.

8. On the Add Device dialog box, select Log.

9. From the Available Drives list, choose the drive on which you created the database.

10. In the Size field, you can leave the default value or enter an appropriate size for your deployment.

11. Click OK to return to the Create Database dialog box.

Step 9

On the Create Database dialog box, click Create and then click Start.

Step 10

When you see the successful creation message, click OK and then click Close.

Step 1

Open the Web Setup tool.

Step 2

Select Component Management > Administration & Data Servers. Click Add.

Step 3

On the Deployment page, choose the current instance.

Step 4

On the Add Administration & Data Servers page, configure as follows:

1. Click Enterprise.

2. Select the deployment size:

3. Click Next.

Step 5

Select the radio button for your deployment size (either Small to Medium or Large).

Step 6

Click Next.

Step 7

In a Small to Medium Deployment page, select the radio button for your preferred option.

Step 8

Click Next.

Step 9

On the Server Role in a Large Deployment page, select the radio button for your preferred option.

Step 10

Click Next.

Step 11

On the next page of the wizard, enter connectivity information between Primary and Secondary Administration and Data servers.

Step 12

On the Database and Options page, configure as follows:

1. In the Create Database(s) on Drive field, choose C.

2. Uncheck the Configuration Management Service (CMS) Node check box.

3. Check the Internet Script Editor (ISE) Server (optional) check box.

4. Click Next.

Step 13

On the Central Controller Connectivity page, configure as follows:

1. For Router Side A, enter the Router Side A IP address.

2. For Router Side B, enter the Router Side B IP address.

3. For Logger Side A, enter the Logger Side A IP address.

4. For Logger Side B, enter the Logger Side B IP address.

5. Enter the Central Controller Domain Name.

6. Based on the Reference Design of your deployment type, distribute your AW-HDS and HDS-DDS VMs on Side A or Side B by selecting Central Controller Side A Preferred or Central Controller Side B Preferred. For details on the Reference Designs, see the Solution Design Guide for Cisco Packaged Contact Center Enterprise at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-technical-reference-list.html.

7. Click Next.

Step 14

In the Summary window select the Create Service Account option, and complete the following steps:

1. Create a domain user account. Enter the created domain user.

2. Enter the valid password.

3. Review the Summary and click Finish.

Step 1

Navigate to the Unified CCE Administration > Overview > Infrastructure Settings > Deployment Settings.

Step 2

Click the gear icon in the Deployment Type.

Step 3

Select the deployment type as Packaged CCE: 4000 Agents or Packaged CCE: 12000 Agents from the drop-down list.

Step 4

Use the Download Template to get the CSV template for the selected deployment type.

Step 5

Fill the particulars in the file and save it.

userName=<user>&password=<password>

userName=<user>&password=<password>;
mediaServer=<true or false>&ftpUserName=<ftp_username>
&ftpPassword=<ftp_password>
&ftpPort=<ftp_portnumber>

Step 6

Upload the file and click Next.

Step 7

Wait for validation to be completed.

Step 1

Open the Unified CCE Web Setup tool from shortcut on your desktop.

Step 2

Sign in as a domain user with local administrator rights.

Step 3

Click Instance Management, and then click Add.

Step 4

On the Add Instance page, from the drop-down list, choose the customer Facility and Instance.

Step 5

Enter an instance number.

Step 6

Click Save.

Step 1

Open a browser window on the PG machine.

Step 2

Enter the URL for the Unified Communications Manager Administration utility: http://<Unified Communications Manager machine name>/ccmadmin.

Step 3

Enter the username and password that you created while installing and configuring the Unified Communications Manager.

Step 4

Choose Application > Plugins. Click Find.

Step 5

Click the link next to Download Cisco JTAPI for Windows.We recommend you to download the 64 bit version. However, if you have already downloaded the 32 bit version, you can proceed to step 7.

Step 6

Choose Save and save the plugin file to a location of your choice.

Step 7

Open the installer.

Step 8

In the Security Warning box, click Yes to install.

Step 9

Choose Next or Continue through the remaining Setup screens. Accept the default installation path.

Step 10

When prompted for the TFTP Server IP address, enter the CUCM IP address.

Step 11

Click Finish.

Step 12

Reboot the machine.