Preface

Change History

This table lists changes made to this guide. Most recent changes appear at the top:

Change

See

Date

Added the topic Install Microsoft Windows 11 for Administration Client

Preinstallation > Preinstallation Tasks > Set Up Third-Party Software

October, 2023

Removed a Note.

Initial Configuration > Initial Configuration Tasks > Configure Permissions in the Local Machine > Configure Registry Permissions

Added a Note.

Technology Refresh Upgrade > Technology Refresh Upgrade Tasks > Upgrade Unified CCE Administration Client

Document updated for MR Release 12.5(2)

July, 2022

12.5.2

Added the release number-12.5(2) to title

Dual Platform

Dual platform support updates in applicable sections

Initial Release of Document for Release 12.5(1)

CCE Orchestration

 CCE Orchestration May, 2021

OpenJDK updates

Java Upgrades

 Mar, 2021

Upgrade Tomcat Utility

Certificates for Unified Contact Center Enterprise Web Administration

Change Java Truststore Password

Added a new section

 Java Requirements

March, 2021

Edge Chromium (Microsoft Edge) updates

Install Microsoft Windows Server

 December, 2020

Set Up CA Certificate for Chrome and Edge Chromium (Microsoft Edge) Browsers

Accept Security Certificates
Added new procedure

Verification of the Downloaded ISO

 February, 2020

CCEDataProtectTool updates

Bring Upgraded Side A into Service

Updated the Common Groung Upgrade Workflow for 2000 Agents Deployment

Multistage Upgrade Workflow for 2000 Agents Deployment

Updated Tomcat version

Upgrade Tomcat Utility

Upgrade Tomcat

Added a new topic for certificates

Certificates for CCE Web Administration

Added certificate information

Configure Folder Permissions

Common Ground Upgrade Task Flow

Common Upgrade Tasks

Added a new section for Cloud Connect Installation

Install Cloud Connect

About This Guide

This guide describes how to install the components and software for a new Unified CCE system, or to upgrade an existing Unified CCE system.

Audience

This guide is intended for users who install and upgrade Unified CCE contact centers.

The procedures assume that the system has been thoroughly designed and staged in preparation for the installation or upgrade.

Related Documents

Subject Link

Design considerations and guidelines for deploying a Unified CCE solution, including its various components and subsystems.

Design Guide

System diagrams, staging steps and sample test cases for supported models of Unified CCE.

Staging Guide

Pre-installation requirements and issues to address when you prepare for a Unified CCE installation.

Preinstallation and Planning

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Field Notice

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Conventions

This document uses the following conventions:

Convention

Description

boldface font

Boldface font is used to indicate commands, such as user entries, keys, buttons, folder names, and submenu names.

For example:

  • Choose Edit > Find.

  • Click Finish.

italic font

Italic font is used to indicate the following:

  • To introduce a new term. Example: A skill group is a collection of agents who share similar skills.

  • A syntax value that the user must replace. Example: IF (condition, true-value, false-value)

  • A book title. Example: See the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.

window font

Window font, such as Courier, is used for the following:

  • Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems, Inc. </title></html>

< >

Angle brackets are used to indicate the following:

  • For arguments where the context does not allow italic, such as ASCII output.

  • A character string that the user enters but that does not appear on the window such as a password.