Notification Mechanism
SNMP notifications are error or warning events generated by component processes and are delivered to a network management station (NMS) via SNMP. The MIB component notification types describe objects which allow for correlating events and for easily identifying the component that generated the event.
SNMP notifications are derived from the event message stream continually being generated by the various Cisco Unified ICM/CCE processes throughout the system. These processes report events of interest to the central database as they occur. Just before being placed in the central database, the event stream is intercepted by a process called the Customer Support Forwarding Service (CSFS) that watches for events of significant interest which should be treated as SNMP notifications.
Most Unified ICM/CCE SNMP notifications are "stateful" in that the notification reports a "raise" or a "clear" state for a given error or warning event. Stateful notifications may or may not require system administrator intervention; often, the Unified ICM/CCE system's fault tolerance features allow the system to recover automatically. Other notifications are "stateless" (e.g. "single-state raise") whereby a "clear" event will not be forthcoming and resolution requires system administrator intervention.
The CSFS process running on the logger generates an event feed to a Cisco SNMP subagent which converts the event data into an SNMP notification in the format defined by a Cisco Unified ICM/CCE MIB. Notifications are defined by the CISCO-CONTACT-CENTER-APPS-MIB.