You must install the application interface before
Unified ICM configuration.
If you want your Administration & Data Server to be the point of
contact for the integrated applications configuration (to host the CMS Server),
you need to perform this installation.
Refer to the
Cisco Unified Contact Center Enterprise Installation and Upgrade Guide for detailed information about the
Administration & Data Server setup.
To install the application interface:
After installing the application interface, you need to run the CMS
Control tool on the installed Administration & Data Server to set up, from
Unified ICM side, the connections that allow the integrated applications to
talk to that Administration & Data Server. You must also configure each
application's end of the connection.
To improve performance, if no debugging is being performed using that
console, keep the CMS node console minimized. If the console is not minimized,
considerable CPU resources are tied up displaying numerous messages from the
Connections for more information about using the CMS Control tool to set
up the connections between the system software and the integrated applications.