Unified CCE Administration Applications
Unified CCE Administration is a web-based user interface that contains multiple applications used to manage agents, calls, bulk jobs, and settings.
This section provides a brief description of each application. For detailed information about each application, see the online help that accompanies it.
Use the Infrastructure Settings to configure the following:
Inventory: Deployment model and the components in the inventory for that model.
Peripheral Gateways: This display-only tool shows details about the peripheral gateways and peripherals in your deployment.
Use the Call Settings to configure the following:
Route Settings (Media Routing Domain)
This provides details of all the Agents configured.
Use the Organizational Setup to view and configure the following:
Skills: This allows you to configure Precision Queue and Attributes.
Business Hours: This feature allows you to configure Normal day business hours and Special Day business hours, in addition to holiday configurations.
Use the Bulk Import tool to view and import in bulk, Agents and Single Sign-on settings
Use the Features tool to view and configure features like Context Service and Single Sign-on.