In case your are considering a fix for the CSCvm73627, after installing 116(2) a new dynamic registry key EnableMaxAttemptsPerNumber, is created automatically.
This key can be located at HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems Inc \ICM\ \LoggerA\BlendedAgent\CurrentVersion and the default value is "0."
The registry key controls the behavior of the software to determine how the Max Attempts, configured in each campaign, are used. The two values for EnableMaxAttemptsPerNumber are 0 and 1. When it is set to 0, the behavior does not change from previous releases. When it set to 1, the new behavior
When you enable the new behavior (by setting EnableMaxAttemptsPerNumber) to 1, the number of times each number associated
with record will be dialed will be equal to the value set in Max Attempts. (When EnableMaxAttemptsPerNumber is set to 0 (default
behavior), total number of attempts made to call the numbers associated with each record will be equal to value set in Max
Assume that we have 2 records that are configured in a campaign. Record 1 has 3 numbers that are associated with it and record
2 has 2 numbers associated with it. Also assume that all call attempts fail to reach a voice connection.
John Smith 5551111 5552222 5553333
Jane Doe 6661111 6662222
When Max Attempts = 3 and EnableMaxAttempts= 0 all 3 numbers for John Smith will be dialed once, for a total of 3 attempts.
First number for Jane Doe will be dialed twice and the second number dialed once, for a total of 3 attempts.
When Max Attempts = 1 and EnableMaxAttempts= 0. First number of John Smith and Jane Doe will be dialed.
When Max Attempts = 1 and EnableMaxAttempts= 1 all 3 numbers for John Smith will be dialed once. All 2 numbers for Jane Doe
will be dialed once.
When Max Attempts = 2 EnableMaxAttempts= 1 all 3 numbers for John Smith will be dialed twice. All 2 numbers for Jane Doe will
be dialed twice.