The preupgrade process ensures that your systems have the necessary software to support your contact center. These tasks prepare the way for a successful upgrade of your Cisco contact center components to the new release.
During the preupgrade process, use the following tools as required:
User Migration Tool—A standalone Windows command-line application used for all upgrades that involve a change of domain. The tool exports all existing user accounts (config/setup and supervisors) in the source domain into a flat file. The file is used in the target domain during the upgrade.
You can download the User Migration Tool from Cisco.com by clicking ICM User Migration Tool Software.
Regutil Tool—Used in Technology Refresh upgrades, the tool exports the Cisco Systems, Inc. registry from the source machine during the preupgrade process. The output of the tool is required on the destination machine when running the Unified CCE Installer during the upgrade process.
You can download the Regutil Tool from Cisco.com by clicking Contact Center Enterprise Tools.
Cisco Unified Intelligent Contact Management Database Administration (ICMDBA) Tool—Used to create new databases, modify or delete existing databases, and perform limited SQL Server configuration tasks.
The ICMDBA Tool is delivered with the main installer.
Domain Manager—Used to provision Active Directory.
The Domain Manager Tool is delivered with the main installer.
Upgrade.exe—Used to upgrade the schema of the logger, AW DB, HDS DB, and BA databases to a version compatible with the current CCE Software version. It is typically used when the installer fails to automatically upgrade the schema.
Perform the following steps to use the tool:
<Install Drive>: \icm\bin>upgrade.exe -s <Server Name> -d <Database name> -dt <Database Type> -i <Instance Name>
<Database Type> - can be either " logger" or "hds" or "aw" or "ba", depending on the database that requires the schema to be upgraded.