Cisco Finesse supports only Secure HTTP (HTTPS). HTTP is permanently disabled. If you access Finesse using HTTP (unsecure port: 80 or 8082), then the 301 HTTP redirect status response is issued to the secure port 8445.
Cisco Finesse supports HTTP/2 protocol by default.
To access the administration console using HTTPS, enter the following URL in your browser:
Where FQDN is the name of your primary Finesse server and 8445 is the port number.
Similarly, agents and supervisors can access their desktops using HTTPS as follows:
To eliminate browser security warnings each time you access the administration console or agent desktop through HTTPS, you can obtain and upload a CA certificate or you can use the self-signed certificate that is provided with Finesse.
If you add custom gadgets that perform HTTPS requests to Finesse, you must add a certificate to the Finesse server for that gadget.
Finesse supports HTTP Strict Transport Security (HSTS) for increased security. HSTS is automatically enabled, in which case the Finesse server sends HTTPS responses indicating to browsers that Finesse can only be accessed using HTTPS. If users then try to access Finesse using HTTP instead of HTTPS, the browser changes the connection to HTTPS before generating any network traffic. This functionality prevents browsers from sending requests to Finesse using unencrypted HTTP before the server can redirect them.