Preface

Change History

This table lists changes made to this guide. Most recent changes appear at the top.

Change

See

Date

Initial Release of Document for Release 12.0(1)

January 2019

Removed Call Studio licensing

About this Guide

This document describes the various components that can exist on Cisco Unified CVP VXML Server, administering the VXML Server, and VXML Server logging.

Audience

This design guide is intended for the system architects, designers, engineers, and Cisco channel partners who want to apply best design practices for the Cisco Unified Customer Voice Portal (CVP).

This document assumes that you are already familiar with basic contact center terms and concepts and with the information presented in the Cisco Unified CCE SRND.

Related Documents


Note
Planning your Unified CVP solution is an important part of the process in setting up Unified CVP. Read Solution Design Guide for Cisco Unified Contact Center Enterprise before you configure Unified CVP solution.
Unified CVP provides the following documentation:

  • Solution Design Guide for Cisco Unified Contact Center Enterprise

  • Configuration Guide for Cisco Unified Customer Voice Portal

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal

  • Port Utilization Guide for Cisco Unified Contact Center Solutions

  • Reporting Guide for Cisco Unified Customer Voice Portal

For additional information about Unified ICM, refer to the Cisco web site listing Unified ICM documentation.

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