Cisco Context Service is a cloud-based omnichannel solution for Cisco Contact Center Express and Contact Center Enterprise. It enables you to capture your customer’s interaction history by providing flexible storage of customer-interaction data across any channel.
Context Service works with Cisco Customer Collaboration products. Context Service also provides an SDK interface for integration with your own applications or third-party applications to capture end-to-end customer-interaction data.
For more information about Context Service and to check service availability, see https://cisco.com/go/contextservice.