- Bandwidth Latency and QoS Considerations UCCX 12 5 1 SU1
- Cisco UCCX in HCS UCCX 12 5 1 SU1
- Cisco Unified Contact Center Solutions UCCX 12 5 1 SU1
- Cisco Webex Experience Management UCCX 12 5 1 SU1
- Contact Center Express Solutions Overview UCCX 12 5 1 SU1
- Design Considerations for Integrated Features UCCX 12 5 1 SU1
- High Availability and Network Design UCCX 12 5 1 SU1
- Preface UCCX 12 5 1 SU1
- Sizing Operating Conditions for Reference Design UCCX 12 5 1 SU1
- Solution Security UCCX 12 5 1 SU1
- Unified CCX Reference Designs UCCX 12 5 1 SU1
- Unified CCX Solution Design Considerations UCCX 12 5 1 SU1
- Change History
- About This Guide
- Audience
- Conventions
- Related Documents
- Documentation and Support
- Documentation Feedback
Change History
Change | See | Date |
---|---|---|
Initial Release of Document for Release 12.5(1) SU1 | January 2021 | |
Changed Cisco WFO to Webex WFO and Advanced Quality Management to Quality Management | Contact Center Express Solutions Overview>Unified CCX Licensing Contact Center Express Solutions Overview>Features>Webex Quality Management and Compliance Recording Contact Center Express Solutions Overview>Features>Agent Interfaces>Cisco Finesse Agent Desktop Features Contact Center Express Solutions Overview>Features>Inbound Voice Contact Center Express Solutions Overview>Features>Unified CCX Outbound Dialer>Direct Preview Outbound Contact Center Express Solutions Overview>Features>Recording Contact Center Express Solutions Overview>Features>Webex Quality Management and Compliance Recording CiscoWebex Experience Management | |
Added info about secure JTAPI connection between CUCM and Unified CM Telephony and RmCm | Solution Security>Secure Real-Time Protocol (Secure RTP or SRTP) | |
Added Agent Device Selection | Contact Center Express Solutions Overview > Features > Agent Device Selection |
About This Guide
This guide provides design considerations and guidelines for deploying Cisco Unified Contact Center Express (Unified CCX). This guide assumes that you are familiar with basic contact center terms and concepts.
Audience
This guide is primarily for contact center designers and system administrators.
Conventions
This manual uses the following conventions.
Convention | Description |
---|---|
boldface font | Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example:
|
italic font | Italic font is used to indicate the following:
|
window font | Window font, such as Courier, is used for the following:
|
string | Nonquoted sets of characters (strings) appear in regular font. Do not use quotation marks around a string or the string will include the quotation marks. |
[ ] | Optional elements appear in square brackets. |
{ x | y | z } | Alternative keywords are grouped in braces and separated by vertical bars. |
[ x | y | z ] | Optional alternative keywords are grouped in brackets and separated by vertical bars. |
< > | Angle brackets are used to indicate the following:
|
^ | The key labeled Control is represented in screen displays by the symbol ^. For example, the screen instruction to hold down the Control key while you press the D key appears as ^D. |
Related Documents
Document or Resource | Link | ||
---|---|---|---|
Cisco Unified Contact Center Express Documentation Guide | https://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_documentation_roadmaps_list.html | ||
Cisco Unified CCX documentation | https://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html | ||
Cisco Unified Intelligence Center documentation | https://www.cisco.com/en/US/products/ps9755/tsd_products_support_series_home.html | ||
Cisco Finesse documentation | https://www.cisco.com/en/US/products/ps11324/tsd_products_support_series_home.html | ||
Cisco Customer Collaboration Platform documentation
| https://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html | ||
Cisco Unified CCX Virtualization Information | |||
Cisco Unified CCX Compatibility Information |
Documentation and Support
To download documentation, submit a service request, and find additional information, see What's New in Cisco Product Documentation at https://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
Documentation Feedback
To provide your feedback for this document, send an email to: