The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This table lists changes made to this guide. Most recent changes appear at the top.
Change |
See |
Date |
---|---|---|
Initial Release of Document for Release 11.6(1) |
August 2017 |
The Cisco Unified CCX Database Schema Guide for Cisco Unified Contact Center Express (Unified CCX) describes how data is organized in the Unified CCX Databases. This document provides detailed description of the records and fields in each database table and enables you to create your own reports.
This manual is intended for system managers, administrators, and developers who want to create custom reports using the generally available third-party programs that create reports from databases.
The Database Table Detailsdescribes each table in the Cisco Unified CCX database. The descriptions are arranged in the alphabetical order by table name. Each description includes a detailed explanation of each record in the table. The Index helps you find information in this book.
This manual uses the following conventions.
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