Chat reports
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Chat Agent Detail Report
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Chat Agent Summary Report
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Chat CSQ Activity Report
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Chat CSQ Agent Summary Report
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Chat Traffic Analysis Report
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Email reports
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Email Agent Activity Report
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Email Contact Detail Report
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Email CSQ Activity Report
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Email Traffic Analysis Report
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Inbound reports
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Abandoned Call Detail Activity Report (For FAQ, see
Abandoned Call Detail Activity Report.)
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Aborted Rejected Call Detail Report
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Agent All Fields Report
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Agent Call Summary Report (For FAQ, see
Agent Call Summary Report.)
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Agent Detail Report (For FAQ, see
Agent Detail Report.)
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Agent Login Logout Activity Report (For FAQ, see
Agent Login Logout Activity Report.)
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Agent Not Ready Reason Code Summary Report
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Agent State Detail Report
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Agent State Summary by Agent Report
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Agent State Summary by Interval Report
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Agent Summary Report (For FAQ, see
Agent Summary Report.)
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Agent Wrap-up Data Summary Report
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Agent Wrap-up Data Detail Report
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Call Custom Variables Report (For FAQ, see
Call Custom Variables Report.)
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Called Number Summary Activity Report
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Common Skill CSQ Activity report (For FAQ, see
Common Skill CSQ Activity Report.)
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Contact Service Queue Activity by CSQ Report (For FAQ, see
Contact Service Queue Activity by CSQ Report.)
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Contact Service Queue Activity Report (For FAQ, see
Contact Service Queue Activity Report.)
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Contact Service Queue Activity Report by Interval
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Contact Service Queue Activity by Window Duration
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Contact Service Queue Call Distribution Summary
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Contact Service Queue Priority Summary
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Contact Service Queue Service Level Priority Summary Report
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CSQ Agent Summary Report
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CSQ All Fields Report
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Detailed Call by Call CCDR Report (For FAQ, see
Detailed Call by Call CCDR Report.)
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Detailed Call CSQ Agent Report
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Priority Summary Activity Report
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Reason Code Report by Agent Grouping
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Reason Code Report by Reason Grouping
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Traffic Analysis Report (For FAQ, see
Traffic Analysis Report.)
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Outbound reports
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Agent Outbound Campaign Summary Report
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Agent Outbound CCDR Report
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Agent Outbound Half Hourly Report
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IVR Outbound Campaign Summary Report
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IVR Outbound Half Hourly Report
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IVR Outbound CCDR Report
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Outbound Agent Detail Performance Report
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Preview Outbound Agent Detail Performance Report
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Preview Outbound Campaign Summary Report
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System reports
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Application Performance Analysis Report (For FAQ, see
Application Performance Analysis Report.)
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Application Summary Report
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License Utilization Hourly Report (For FAQ, see
License Utilization Hourly Report.
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